Good delivery time 2 1/2 weeks to NZ which is pretty standard. Great product much easier to give my dog in tablet form than powder. The service could be improved by giving an accurate delivery cost up... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Great communication! They were quick to respond to my questions about our international delivery. They are knowledgeable and helpful and they assisted me to resolve issues rather than push us back to... Vis mer
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I have ordered an elemental diet powder through their website. A more than 500$ charge. Of which, without warning they charged me an additional $90 for extra shipping costs (that I did not agree on)... Vis mer
Four Marvels has been a game changer for my dog who was diagnosed with Diabetes and Cushings Disease last year. He had gone completely bald and lost all his body mass. He is back to being healthy with... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Since 2005, we have been providing high-quality GMP-certified dietary and herbal supplements, as well as professional skincare products, which are sourced from natural ingredients and recommended by practitioners all over the world. Recently, we have expanded to provide these professional health brands to customers worldwide.
Kontaktopplysninger
5880 Collins Ave, 33140, Miami, USA
- support@nutriessential.com
- www.nutriessential.com
3,6
Middels
811 anmeldelser
Har svart på 93 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Terrible customer service
Placed order on Nov 19/25. never received product, after 6 weeks it had never left FLD. I was in contact with customer service & told to be patient that it was on its way.USPS returned to parcel to nutriessentials on Jan7/26 & I was told a replacement would be promptly sent. This never happened. I have sent numerous letters of inquiry as to when the order will be shipped. No response. obviously being ghosted. Tried phoning, recording suggested the Chat option have been on hold on chat for 40 minutes still no reply
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nutriessential
Thank you for your feedback. We truly appreciate you taking the time to share your concerns, and we fully acknowledge them.
As our concern team is actively in communication with you, and they are doing their level best to ensure your order reaches you as soon as possible.
We sincerely apologize for the inconvenience caused and appreciate your patience and understanding while we work to resolve this matter. Your satisfaction is very important to us.
Perfect Service!
Perfect Service!
If You have and questions about Your Order they answer fast.
21. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nutriessential
Thank you so much for your kind words! 😊
We’re happy to hear you had a great experience and that our team could help quickly with your questions. Your feedback truly means a lot to us, and we’re always here if you need anything in the future!
Purchased supplements in Nov 2025
Purchased supplements in Nov 2025. Package never arrived due to customs (canada) and so everything returned to Nutriessential (original packaging, never opened) today. Nutriessential kept all of my money and the package and charged for all the shipping even the additional shipping. Their service department did not care that they effectively stole - kept the money and got their original, not opened items. Terrible policy and don't care about the customer. They finally confirmed this to me today (Jan 19, 2026) that even though they have received the original product back from customs they were not giving any refund and keeping the product.
19. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nutriessential
Thank you for taking the time to share your feedback.
We would like to clarify that our team has assisted you throughout the process by providing all available information regarding the return of your shipment and by offering the best possible solution to resolve the matter. Our intention has always been to support you transparently and fairly.
We have been in business for over 20 years, and during this time, we have built our reputation on honest practices, clear communication, and adherence to our published shipping and return policies. At no point do we retain both a customer’s payment and their product unfairly. All procedures are handled strictly in accordance with our policies, which are clearly outlined on our website.
We understand that delays or logistical issues can be frustrating, and while such situations are often beyond our direct control, we make every effort to guide our customers and resolve concerns as responsibly as possible.
We genuinely regret that your experience did not meet your expectations, but please be assured that we act in good faith and always strive to serve our customers in the best way possible. Thank you for your understanding.
Unforeseen charges
I bought a product from Italy and without any warning I was charged 55 USD for extra shipping without me being warned at the moment of check out
I am sure there was some clause in the policy, but please be very aware of this practice which is very unfair on the client's behalf
12. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nutriessential
Thank you for sharing your feedback. We sincerely apologize for any frustration caused by the additional shipping charge you encountered.
Our goal is always to provide clear information regarding shipping costs. For international orders, additional fees can sometimes apply due to factors such as destination country and the final volume of the shipment. While the information is typically outlined in our shipping policy, we understand that they may not always be immediately visible at checkout, and we truly regret that this was not clear in your experience.
We appreciate your feedback, as it helps us review and improve the transparency of our checkout process. Our team has already assisted you with the detailed information clarifying the charges.
They charged an additional USD 27 in…
They charged an additional USD 27 in shipping fees to my credit card without my consent, claiming the parcel weighed more than 2 lb. I had ordered a single bottle of Pure Encapsulations supplements with 120 capsules, so this justification makes no sense.
In the end, the package never arrived. They then claimed the issue was due to an incorrect address at checkout, which is also not true. To this day, I have neither received the parcel nor a refund.
This experience has been extremely disappointing. I will not order from them again.
Dear Marry,
Thank you for your response. I must be honest: I feel this matter has not been handled properly. Over the past several months, I have contacted your support multiple times via email, yet the responses have been generic and repetitive, and no concrete solution has been provided.
I have neither received the product nor a refund.
I am requesting an immediate full refund.
Regards,
10. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Nutriessential
Dear Stephanie,
We’re truly sorry to hear about your experience and understand how frustrating this must have been. We’d like to clarify that shipping charges are finalized by our courier after dispatch, based on the actual package weight (including packaging) and destination. The additional charge was applied only after we received the courier’s official invoice.
Regarding delivery, the shipment was returned to us because the address provided at checkout was incomplete, which unfortunately prevented successful delivery. We regret the inconvenience this caused and sincerely wish the outcome had been different.
We value our customers and would appreciate the opportunity to review this further with you. Please reach out to our support team directly so we can assist you with possible next steps.
Regards,
Marry Brown
Easy ordering
Placing orders with Nutriessential is very easy and they are processed and delivered very quickly, which is truly appreciated.
18. desember 2025
Svar fra Nutriessential
Thank you so much for your kind words! We’re delighted to hear that you found placing orders with Nutriessential easy and that our processing and delivery met your expectations. Your feedback truly encourages our team to keep providing quick and seamless service.
We look forward to serving you again soon!
amazing product 10/10
31. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Nutriessential
Thank you so much for your amazing review!
We’re thrilled to hear that you loved the product and rated it 10/10. Your support truly means a lot to us, and we’re glad we could meet your expectations.
We look forward to serving you again in the future!
Very bad service
Very bad service. Hidden fees not mentioned, inaccurate and false delivery date. Charged my card without my consent and asking for more fees at delivery.
30. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Nutriessential
Thank you for taking the time to share your feedback with us.
Our concerned team has already addressed your query regarding the additional charges incurred for shipping your order. These details are clearly outlined in our shipping policy, which we encourage customers to review prior to placing an order.
Regarding the additional fees requested at the time of delivery, we would like to clarify that these are customs duties or local clearance charges determined by the local authorities in the destination country. Unfortunately, these charges are beyond our control and are not collected by us.
We truly appreciate your understanding and value your feedback, as it helps us improve our communication and service.
Excellent service
Excellent service, I ordered sun Butyrate which isn't available in the UK and it came within a matter of days. Honestly, I am still waiting for other parcels from UK companies to arrive. I expected Nutriessentials international parcel to be longer than theirs but they have beat the local couriers. Will definitely order again.
30. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Nutriessential
Thank you so much for taking the time to share your experience! We’re thrilled to hear that your Sun Butyrate order reached you so quickly, especially since it isn’t available in the UK. It’s fantastic to know that we were able to exceed your expectations compared to local couriers.
Your kind words mean a lot to us, and we’re delighted to hear that you plan to order again. We look forward to serving you with the same level of service in the future!
Thank you once again for your feedback and support.
Two orders in one -The first and the last.
Disappointing because it took several weeks for the product to finally arrive, mostly sitting in the USA, finally arrived 30/12/2025. Plus freight was paid when the order was placed, but despite this a further $16.50 US was subsequently charged for freight.
Also I was subsequently advised that the same high quality product could be purchased locally at a much, much cheaper price, freight free.
30. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Nutriessential
Thank you for your feedback and for taking the time to share your experience with us.
Regarding your comment about the delivery time taking several weeks, we would like to clarify that our shipping policy clearly states that the estimated delivery time for international orders is 5 to 15+ business days, depending on the time taken for customs clearance at both the origin and destination countries.
Concerning the additional shipping charges you mentioned, these are also outlined in our shipping policy. The standard shipping fee covers a weight limit of 0.41 lb, and any additional weight is charged at the time of final dispatch. It is not possible to determine the final weight of a shipment in advance.
We sincerely appreciate your patience and understanding, and hope this clarifies the concerns you raised. Your feedback helps us improve our communication and service for future orders.
Great experience!!
My shipment arrived quickly and was well packaged.
28. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Nutriessential
Thank you so much for your kind feedback! 😊
We’re delighted to hear that your shipment arrived quickly and was well packaged. Providing a smooth and reliable delivery experience is very important to us, and your review truly means a lot.
We appreciate you taking the time to share your experience and look forward to serving you again soon!
Great service and product!
In the past I have ordered from other supplement/vitamin companies and something always went wrong, from a delayed order, to poor customer service.
Then I was fortunate enough to find Nutriessential and was so thankful to have everything go well. Plus the supplements I ordered were of a very recent manufacture date.
I will gladly order from Nutriessential from now on!
17. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Nutriessential
Thank you so much for sharing your experience with us! 🌟
We truly appreciate you taking the time to leave such a thoughtful review.
We’re delighted to hear that your experience with Nutriessential has been smooth from start to finish and that you were pleased with both our service and the freshness of the supplements you received. Providing reliable service, quality products, and a positive customer experience is always our top priority.
Your trust means a great deal to us, and we’re honored to be your go-to choice for supplements moving forward. We look forward to serving you again soon!
You have been warned
They might decide just to charge your credit card later and claim it’s for extra delivery charges that they did not disclose at the beginning!!
That happened to me. They blamed me because I did not read the fine print in their website!
I ended up paying almost double the shipping cost that they quoted me at during my purchase!
25. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Nutriessential
Thank you for taking the time to share your feedback on Trustpilot. We truly appreciate your insights.
Regarding your comment about the extra shipping charges not being disclosed upfront, it has been clarified that our shipping policy clearly mentions that additional shipping charges may apply depending on the volume of any order and location to be shipped.
As you mentioned, the final shipping cost you paid was higher than the initial quote. This is because any additional charges are incurred solely due to the final weight of the shipment, which cannot be predetermined at the time of purchase. At the time of order confirmation, only the standard shipping charge is applied, and any excess weight is adjusted and billed accordingly at the final stage of dispatch.
Your feedback helps us improve communication around shipping policies, and we value your continued trust.
Great customer service
Great customer service! The supplement,
UltraFlora Healthy Weight with Akkermansia helped lower my A1C level to the normal range and I am no longer in the pre diabetes stage. I highly recommend this product!
23. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Nutriessential
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that UltraFlora Healthy Weight with Akkermansia helped you bring your A1C levels into the normal range and support your health journey. Your recommendation means a lot to us!
We truly appreciate your kind words about our customer service and are delighted to have been a part of your success. Wishing you continued health and wellness!
terrible experience (thumbs down!)
horrible company! After waiting over 3 weeks, the product was shipped back to them. They charged me an extra $8 in shipping on top of the already charged shipping amount. Stating is was based on weight. How much can 2 pill bottle weigh? I tried to cancel this and they ignored me until they shipped it again, stating they couldn't now because it shipped (days later). Would not do business with this company again, what happened to customer service and trying to make the customer happy? Don't they get that they are more likely to get repeat business??
17. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Nutriessential
Thank you for sharing your feedback on Trustpilot. We truly appreciate you taking the time to share your experience, and I sincerely apologize for the frustration caused by the issues you described.
I’d like to clarify the situation regarding the additional shipping charges. The extra amount was applied due to the final weight of your shipment, which includes packaging materials in addition to the product. While we strive to provide accurate shipping estimates at checkout, the final charges are determined by the total weight at the time of dispatch, which is handled by our shipping partner.
Regarding the cancellation request, I apologize that we cannot accommodate the cancellation of any order unless the product is out of stock. This we have clearly outlined on our shipping policy as well.
We value all our customers and feedback like yours helps us improve our processes. While we understand your disappointment, please know that we are continually working to improve our customer service and communication to prevent situations like this in the future.
Svar fra Nutriessential
Thank you so much for your kind feedback! 😊 We’re really happy to hear that you like the product and that it has been beneficial for your health. Your satisfaction truly means a lot to us. Wishing you continued good health!
Signing in confusing
Signing in to the website is confusing. Something called "shop" pops up and the emailed code didn't work. Ordering and delivery was fine, but the packing list also was confusing. Stated sold to a name that I didn't recognize in Minnesota with no mention of Nutrissential.
13. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Nutriessential
Thank you for sharing your feedback. We’re glad to hear that the ordering and delivery process went smoothly, but we’re very sorry for the confusion you experienced while signing in, using the emailed code, and with the packing list.
We truly appreciate you bringing these issues to our attention. We’ll review our website and packing details to make them clearer and more user-friendly. Please be assured that your order was from Nutrissential, and the unfamiliar “sold to” name on the packing list is likely part of our fulfillment process.
Our support team will assist you in the clarification of any confusion.
It took 24 days to process my order…
It took 24 days to process my order although when order was place it was announced shipping within 2 to 3 days. I would to stay away if anyone needs their order urgently!
10. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Nutriessential
Thank you so much for your feedback. The delay was due to the unavailability of the product at the nearest warehouse. As soon as the stock was replenished, your order was shipped promptly to ensure it reached you as quickly as possible.
Additionally, if the urgency had been communicated to our team earlier, we could have provided you with the most up-to-date information regarding your shipment and assisted you accordingly. As your order has now started its journey, we are hopeful that it will reach you very soon.
We truly appreciate your patience and understanding.
The site process was quick and simple…
The site process was quick and simple to use. Of particular value was the images of the product and the discount options.
9. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Nutriessential
Thank you so much for taking the time to share your experience! We're delighted to hear that you found our site quick and simple to use. It’s wonderful to know that the product images and discount options added value to your shopping experience.
We truly appreciate your feedback and look forward to serving you again soon!
Didn’t get my package
Didn’t get my package. They ship with FedEx so it’s expected when one uses FedEx. No customer service available. $180 worth of items I need to spend a lot of time either retrieving my items of my money. So bad.
30. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Nutriessential
We are truly sorry to hear about your experience. In order to assist you promptly, we kindly request that you share either the email address used to place your order or your order number. This will allow our team to locate your order and provide the necessary support regarding your package.
Thank you for your understanding, and we look forward to helping you resolve this issue.
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