Npowerselect 

Do not use their service. They are the worst! Worst provider

Recently our smart meter gave up the ghost. Got in touch with npower and was told they could not replace it? Yes it was put in some tears ago but after all the blurb eg. "Say goodbye to estimated bills" I was extremely disappointed with their response..

Never ever use npower, I hope anyone reading this review never do any contact with npower or e on next, extremely annoying, useless, rubbish, disappointing, with out any reason they removed my gas meter, it’s all most 1.5 months I’m trying to get it back, they keep transferring me to different different departments, no one’s there to give me a help, to sour it out, for only installing meter, simple job, believe me, they will take you to the lever to determinate your life.

Absolutely rubish company. Couldnt help me with the issue with my gas meter.customer service keep passing the job to others before npower select bought by e.on next which is another rubish company.after over a year and countless emails, my issue is still exist and no body bothered to even sort it out.

The most disgusting service ever. I had a fixed contract with them and they were charging me a whole lot more than their policy said so. They don't even have a customer service team on the phone and when you email them (with solid evidence) they don't bother replying. They over estimate your bills a lot and then on the last month when they owed me a lot of money they suddenly tripled my estimated usage and have now said they'll only give a small amount of my money back. They also don't give reminders to submit metre readings and want to take up a lot of your money. It's a terrible service and needs to be fixed.

I requested a refund of the credit my account 3 weeks ago. Have you guys actually seen OFGEM’s new mandate. Been on hold for two hours between yesterday and today. Now I realise, you’re switching to EON, so it is their problem. No, you still under NPower, or should I put this under EON. Anyway, cancelled my Direct Debit, so if you want my money, contact me. Also, this is my cancellation.... (And they will probably dispute it)

Shocking customer service! We joined NPower from Eon after previously having a smart meter. When we first joined we were told we just could not have a smart meter. Then when it came to switching due to our rates ending we realised a meter reading hadn't been done or asked for for over a year. Much like other people, Our meter was replaced when we had the smart meter put in and it just shows a keypad. They said they can't accept our meter readings as they are too high. After multiple requests for someone to come and read the meter and being told i was probably on a business rate we are still waiting for the issue to be resolved. All whilst being on the variable rate.
The customer service is shocking, we were told to take pictures of the meter 48 hours apart. Before we had chance to do this we had an email saying our account has been resolved (still no meter reading in over a year).

I have now formally complained so will await their response but do not use this company - terrible!!!

If I could give a minus star rating I would. No customer service as I can never contact them. DO NOT USE

This is the worse company ever. I resorted to sending 5 mails a day and 5 messages via the app. Got 1 response and basically blamed me and the previous supplier. Issue has been going on for 4 months and I must have sent over 80 mails and messages. Do not touch this company. Service is a joke and communication is none existent. If I could give them minus 5 stars it would still be too much.

Very poor customer service. They take no notice of meter readings and do estimates each month even though you have submitted data. Then they increase your DD to eye watering levels.

They don’t reply to emails, the telephone number I was given by their ‘robot adviser’ doesn’t work.

I would not recommend NPower Select and I will not be using them again. Very frustrating

As others have said, this company is appalling. No reply to emails. I’ll stop my direct debit and see if that gets a response.

Inexistent customer service, hours on waiting to talk to someone and no you dont get to talk so dont waste your time. Wanted to fix them upping my monthly payment after ONE winter month for more than twice while in the contract it says it is a fixed price and i always paid on time the outstanding charges. Someone replied to my email only after I submitted a complaint and it took a month to do get that. To make a generic excuse for updating my payment when appropriate. The moral: am now overcharge every time. March I submitted the meter reading three days before the bill and they upped three days left as estimated reading to match the upped month charge, ridiculous people. Expect no help. Cancelling direct debit is the way to prevent being overcharge.

Had a query about my account and had to TRY ,
and contact them after 1 HOUR on the phone waiting
for somone to answer the phone my battery died :-(
this wait time is unacceptadle ...
will not be going with them agian ....

Can only agree with previous reviewers in that this is by far the worst supplier we have ever dealt with. Totally unresponsive to emails, complaint procedure, telephone etc., Do not update account when meter reading submitted so they are holding on to hundreds of pounds of my money by continuing to use overly estimated readings. Beginning to wonder if they are actually trading in insolvency as they cannot afford to make the refunds !!. A question for the regulator. Why is EOn interested in taking this supplier over.
Can only suggest you do what I am doing and pause the Direct debits to see if this prompts them into action

I have been trying to contact nPower Select for weeks. I have spent several hours waiting to speak to someone. When I switched to them they promised to do regular meter readings because I am disabled and cannot access the meter. To my knowledge they have done only one reading in almost two years.
I'm going to have to find a new supplier but I don't have a clue what my use has been because all I get is estimated readings.
Do NOT use this company.

Having read the other reviews, looks like I’m not the only one experiencing this substandard service. So far the worst. Their customer service is practically nonexistent! It is pretty much impossible to talk to anyone on the phone, or to get any replies on queries/feedback/complain by email. They simply don’t seem to care. I’ve wasted hours waiting on calls - no one ever picks up! No acknowledgment or reply to their ‘Contact Us’ form. It was a big mistake choosing this terrible service. Avoid at all cost!

Worst energy company there is! Never yet been able to speak to someone. They need shutting down. Ignore all emails, don't answer calls. Disgusting customer service. Avoid at all costs

I switched from NPower Select in January 2021 and they are still trying to send me regular monthly bills. This is despite my new supplier assuring me that they'd sent all the necessary reads through to NPower select.
The worst part is that you're on hold for at least an hour before you speak to someone, then that customer service rep then tries their best to fob you off - and they also don't bother replying to emails at all.

Possibly the worst customer service experience I've had with a company.

I know that Eon have bought NPower so probably dont care that the NPower brand name is going down the toilet, but all the same they can at least make a little bit of an effort!!

Shocking! I’ve been on hold nearly one hour. I’ve emailed numerous times as I have no way of speaking to them.My emails were sent over a month ago’ The contact part of their website is clearly also ignored. I would strongly avoid! Quick enough to take payments but unable to deal with your queries.

If it was possible I wouldn't give any starts. I have been trying to contact nPower select for 2 weeks, no response to my messages via their 'contact us' section although while on hold on the phone they keep telling you that this is another way of contacting them. In the space of 2 weeks I have spent a total of 8 hours on hold waiting for them to answer. I keep receiving bills which have absolutely no correlation to supposed tariff I am in. Absolutely shocking customer service.