i tried for a few weeks to get an agreement in place with another company who has a plethora of errors in their contracts and eventually gave up. I contacted NPI and Tabrez sorted me out in less th... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
New payment innovation really give a personal service that doesn’t end with the sale but starts when you start with them. I have found them a pleasure to deal with and can fully recommend anyone with... Vis mer
Filip was fantastic to deal with—very clear in his explanations and genuinely kind. He took the time to make sure I understood everything, and you can tell he really cares about people. A true profess... Vis mer
From the start of the process I was dealing with Filip Bunea and he explained it all so clearly. Within an hour had paperwork completed and after 4 working days I had card machine and all working wel... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
New Payment Innovation is a Guaranteed Irish merchant services provider, leading the industry in online and in-person payments, virtual payment solutions, and powerful electronic EPOS systems.
Kontaktopplysninger
3010 Lakedrive, Citywest, D24R98P, Dublin, Irland
- (01) 447 5299
- getintouch@np.ie
- www.np.ie
4,4
Enestående
82 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 20 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Anshvir Was very helpful and…
Anshvir Was very helpful and immediately got issue resolved
11. august 2026
Anmeldelse skrevet uten oppfordring
you want to get riopped off. deal with this lot.
They messed up my contract cancellation and kept billing me. I have now spoken with the accountant Stephen twice, and their supposed 'customer service department' and i am getting nowhere getting my money back. They refuse to put me through to a more senior person.
5. august 2026
Anmeldelse skrevet uten oppfordring
1 star is generous
1 star is generous. Absolute disgrace of a company. Cancelled my account 3 months ago and have been billed for each month since. The machine software is like using a machine from the 2000's with touchscreen. Biggest mistake I've made in this business was using this sham of a company. €60 gone for a machine I already posted back. PAY THE HIGHER RATE WITH SOMEONE ELSE
1. august 2026
Anmeldelse skrevet uten oppfordring
I spoke with filip and found him to be…
I spoke with filip and found him to be very helpful and courteous.
5. januar 2026
Anmeldelse skrevet uten oppfordring
Filip was very helpful and went through…
Filip was very helpful and went through everything in detail with me. Very happy with the service
1. desember 2025
Anmeldelse skrevet uten oppfordring
Run a mile from NPI
The Worst company to deal with, you don’t get paid for some transactions .
Be AWARE of their 36 month contract.
When things go wrong there is absolutely NO comeback.
1. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra New Payment Innovation
Hi John,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience, and we'd like to address your concerns.
We understand you experienced some technical issues with your terminal initially, including the charging cradle and printing. Our team worked to resolve these promptly by sending out the required equipment.
Regarding the transaction authorisations, we've reviewed your account and can confirm that the transactions in question were successfully processed. Two completed automatically, and one was manually processed by our payment partner to ensure you received payment. We apologise if this wasn't communicated clearly to you at the time.
We also want to clarify our support channels. While your sales representative may not always be immediately available, we have a dedicated Customer Service team available during business hours specifically to handle technical and processing issues. Their contact details are included in all welcome communications and on our website.
Regarding your contract, all terms including the 36-month agreement period are outlined in the signed merchant agreement. We understand this may have caused frustration, and we're happy to discuss your account in more detail.
We'd genuinely like to resolve any outstanding concerns. Please contact our Customer Service team directly at 014475299 option 4, and we'll ensure your issues are fully addressed.
Kind regards,
NPI Team
They have more patience and solve…
They have more patience and solve problems quick.
8. desember 2025
Anmeldelse skrevet uten oppfordring
Jyothin was excellent
Jyothin was excellent - very efficient - knew his stuff - was very quick at solving the problems and was easy to understand.
28. november 2025
Anmeldelse skrevet uten oppfordring
Tushar Singh was very helpful
Tushar Singh was very helpful, followed up with myself and my colleague a d always kept me updated on where the process was at. It made everything seamless.
12. november 2025
Anmeldelse skrevet uten oppfordring
Great customer service
Great customer service! Tushar Singh was extremely helpful, kind, and answered all my questions clearly. I truly appreciate the excellent support!
20. november 2025
Anmeldelse skrevet uten oppfordring
I dealt with Tushar Singh …Great Experience
I dealt with Tushar Singh and he explained everything in detail . He replies to messages instantly . I had a great experience dealing with him when I got a new card machine from NPI .
19. november 2025
Anmeldelse skrevet uten oppfordring
I had an excellent experience with…
I had an excellent experience with NPI.ie! Tushar Singh was extremely professional and guided me through every step of the process. Approval was incredibly quick, and he made everything simple and stress-free. Highly recommend working with Tushar and NPI.ie for anyone looking for fast and reliable service!
17. november 2025
Anmeldelse skrevet uten oppfordring
We are very satisfied with the service…
We are very satisfied with the service we received from NPI on behalf of CrepeBerry’s. Their team has been professional, supportive, and very easy to work with. We would also like to give special thanks to Jonathan for his exceptional assistance — he has been incredibly helpful, responsive, and clear throughout the entire process.
We are also very pleased with the gift card services, which have been a great benefit to our business. Overall, it has been a smooth and positive experience. Highly recommended!
CrepeBerry’s Donabate
14. november 2025
Anmeldelse skrevet uten oppfordring
Hi i have dealt with tushar singh
Hi i have dealt with tushar singh
he is brilliant..helped me alot
12. november 2025
Anmeldelse skrevet uten oppfordring
Excelllent second to none customer care service , easiest company to deal with , 10/10 staff especially johnathon, who we deal with personally
10/10 customer service
10. november 2025
Anmeldelse skrevet uten oppfordring
Filip is always so helpful and…
Filip is always so helpful and friendly. Always answers any questions we have. It’s what made us go back to World pay when we needed more terminals for our business. Highly recommend him.
8. oktober 2025
Anmeldelse skrevet uten oppfordring
Great service
Great service - fast and reliable service
Eddie very efficient in arranging this for us
Great rates and service
10. august 2025
Anmeldelse skrevet uten oppfordring
Recently switched over to NPi
Recently switched over to NPi
Switcher was clean and very easy with no disruption to service
Eddie even called back and installed the terminal - very efficient and highly recommend both Eddie and Noi for a great service
2. september 2025
Anmeldelse skrevet uten oppfordring
Filip was great
Filip was great! Very helpful and knowledgeable.excilent service from filip.He was incredibly helpful.10 out of 10 Big thanks to Filip
24. august 2025
Anmeldelse skrevet uten oppfordring
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