Nflshop Anmeldelser 

I am happy to say that as of today, 12.02.24, that Sam reached out to me a day ago, and made everything right. My husband and I are both pleased with the outcome. Sam made everything right. I will continue to patronize nflshop.com for all of sporting merch. Hats off to Sam! Fly eagles fly!!! 🙂

I tried to order from this company a Jalen Hurts Jersey and the first order said delivered but was never delivered. After getting a letter from the post office they agreed to send me a new another jersey. 25 days later I received a damaged jersey that is already peeling. How pathetic and sad. The best they could do is offer a refund once they get the jersey that can only be shipped through USPS which with the holidays will take forever. They took my money right away but could not provide a solution. Now 35+ days later I will get a refund hopefully. Based on the comments I’m scared to even go through with this. Poor customer service and poor business rules. I am not sure what additional information is needed but the original order that was lost the number is Order Number: 451-2130-1131originally placed 10/31. I had to wait until the 12th for y’all to even process a replacement and I did not receive it’s until 11/25 and then it was damaged the black part on the sleeve is peeling. The resolution I was offered was a 30% off coupon (even thought that is currently the Black Friday sale) and free shipping when I process my return when it should be free and I have to wait 10 business days for a refund. Money y’all took on 10/31 but failed deliver the merchandise. To me it’s just very poor service and quality. The damaged jersey order number is 279-5235-2831

Last update: the jersey did arrive. It seems like his quality. It did come with wrinkles where the jersey was folded and I never found care instructions. I would give this site 3.5 stars as customer service is horrible unless you write a review. However I did get what I expected for the most part.

Update: they have reached out and gave me a small refund. The jersey is still out of stock for now. When it arrives and I see the quality, I will update accordingly.

Ordered a Lions jersey for my husband. It was supposed to be shipped 5 days later. That was 2 weeks ago. I've contacted customer service 3 times and still don't have a resolution. The 2nd person I was chatting with wouldn't event respond on the chat so I started a new one. They offered me a refund for shipping. I already had free shipping. I just get the same generic response with no resolution. I will never order from there again. I wish I would have checked the reviews first.

Ordered a customized jersey for my wife and I. A month later the numbers is already peeling. I spoke with a representative if there is anything they can do to correct this quality issue, but was told that the policy states a nonrefund/partial payment for custom items. They use that policy to cover theirselves from lack of quality item returns. They price the custom item so much higher than the regular jerseys but comes out with the worst quality.

My parents ordered an Artic Camo Eagles hoodie, even pre-ordered it. When it came it wasn't even the right thing. Says it was out of stock. Even though we pre-ordered it. So instead of refunding us our money, they sent us a hat for a completely different team. So now we have to waste our ink and paper to create a shipping label to send back there mistake. On top of that we have to bring it back to the post office ourselves to return it. To make everything even better my dad is a veteran and has been waiting on this sweatshirt to be able to pre-order it. Also thanks to Eric the representative my parents talked to, absolutely no help at all in getting a refund or anything. Didn't even answer the question we asked about why we got such a different item then ordered. We are very disappointed customers. Will not be shopping from here anymore.

horrible horrible horrible. all ive wanted to do is process one return, nothing complicated, I've been on their help hotline with agents 6 times now over the span of a month and a half. don't waste your time and sanity

You have to have the worst possible customer service ever. My wife brought me a Justin Fields jersey sent back for the new team and never seen or haven’t heard from anyone I’ve tried numerous times to contact only to be given the run around. We scam people and tell them that you’ll replace it with the new team only to lie about it. My wife had sent all the paperwork in and hasn’t heard from anyone. This has been the most frustrating experience from nflshop customer service has done nothing to resolve the matter it’s been more than 2 months and still no response

To be honest I don't understand all the negative reviews. I do think they need to put protective wraps on their items so that during shipping they don't get damaged, however, I am not having the problems these people claim to be having. My delivery got here within a reasonable time frame and I was even texted the whole time it was being delivered.

I’d recommend nflshop.com. Because unlike what some of these reviews are claiming, the NFLShop.com isn't as bad as they claim. Though they could still improve upon their online store, that's for sure.

I won’t be buying anything else from this website. I ordered a white hat and they sent me a difference color.

They “lost” the jacket i ordered and NOW the replacement appears to be “LOST” again. Either the warehouse is the problem or CDL shipping is the problem. Either way i’m waiting over a week for a jacket that i paid for next day delivery for. I’m done!!

Ordered a Detroit Lions hoodie (over $100) and it came with a Chicago Bears helmet logo on the sleeve!! What a f$%&'n joke, NFL Shop do better. Quality Control obviously sucks.

DO NOT BUY FROM NFLSHOP.com
Worst experience. I wanted to buy a simple gift card. It should be instant but after 9 days waiting and calling them I still have NOTHING except a $700 charge on my credit card.

UPDATE: Fanatics Support contacted me immediately after this review and went above and beyond to rectify this situation and I am very pleased. The issues appears to be that "some" of the items on the site are supplied through a third party. I have changed my rating based on the way customer service took care of me as most businesses don't seem to care about customer satisfaction, but they do. NFLSHOP.CA - never again. We ordered a Philadelphia Eagle's Mug, if you search on it on the site, you will see a very colorful mug with a beautiful Eagle emblem on one side and "EAGLES" printed on the other side. What we received was nothing close to what was ordered. We received a plain white dollar store mug with a green "eagle" head painted on each side and a pathetic silver license sticker on the bottom half falling off. It took us two calls to customer service before the return was arranged and we finally received a refund - mind you, we had to suck up all the shipping costs. We will NEVER order from this site again. We have ordered many clothing items through the American site and have never had a problem. We were shocked at what this company actually sent us with complete disregard to maintaining a proper NFL image/etiquette. BUYER BEWARE!!!!

I ordered 3 items with 2-7 days shipping received 2 of the items semi timely 5-9 days after. but over 2 weeks was never even notified of the third Item being unavailable and it has still been orderable every day since. Then they have the nerve to ask me if I want a gift card why would I want a gift card when I will never order from them again. The NFL really needs to look into better fulfillment options

It's pretty sad. You buy off NFL because you want an authentic product. I bought a jersey. It was too small so I sent it back. Took a month to get refunded. When I finally did,I ordered and it said ships in 2 days. A week and a half if finally shipped and when I got it, one sleeve was and inch bigger than the other. You'd think not a big deal but feels weird on. For $130 it should be made right. So disappointed. Won't buy from them again.

I tried order ordering the Salute to Soldier sideline hoodie right when they became available & well before Veterans Day to try and honor my father (Retired Army LTC) & others who have risked so much for our country. Unfortunately, I got a late message that my order wouldn't be available until Nov 18th which is obviously well after Veterans Day. I even tried to have the item shipped overnight & paid for it, but once again the item wouldn't have been delivered, so I cancelled the order. Super frustrating & terrible customer service as I didn't even get a response on the item being delivered late. Even when you try to plan ahead for orders w/ NFLshop they rarely deliver, so I'd suggest finding another resource for your items. I've spent too much money with this company to be disappointed once again. Terrible experience & I hope no one else has to experience it.

I ordered a sideline pullover, due to me going to my first game ever. They shipped it pretty fast and was in my state within 2 days. The order was place on 10/21/24, and it was in Georgia on 10/23. After 10/23, I did not check the tracking information again until 10/27/24. The tracking information had not changed. I became worried and reached to them and the courier. NFLshop told me I had to wait until the delivery date had passed, for them to do anything. The courier informed me the sender would have to request for them to investigate. I then relayed this message to NFLshop, and I got the same generic response. I tried multiple times and on different days to have them reach out but got nowhere. This was a complete failure on their part. How bad is this issue? This my first time ever writing a review, so this is how bad their customer service was in my opinion. Just check with the courier like your customer ask.

My merchandise arrived four days before the expected delivery date and I was thrilled. I purchased an over sized (for me) sweatshirt and absolutely love it, it is worth every penny! The email communication regarding my purchase was phenomenal from start to finish and I already ordered some shirts for my husband that I'm looking forward to receiving. Happy customer here!

NO customer service. Difficulty getting on chat or phone to discuss product prior to placing an order.

Updated: NFLshop reached out and allowed the return. "I have confirmed this is a current player from the drop-down menu and have set up a free return for your order." Appreciate that the Jersey was returnable.
Original:  Ordered a VAN GINKEL jersey for my wife. It was a selection from the site. I ordered the wrong size. When I tried to return, the jersey is considered a custom order so it is not returnable. When I hear the word custom, I assumed that would be if you personalized it with your own name. Will never order from the NFLshop again.
Make sure your jersey is the correct size because they will not allow a return, even though the name was a selection on their site. The site does not make it evident that the order would not be returnable. I guess byer beware.