Nflshop Anmeldelser 

Tried 12 times to buy something but i kept getting an email saying my order wasn’t being processed and i was getting refunded

NFL online shopping is a scam. Twice i placed an order and both times, I had to wait for more than a month and numerous emails to them before they tell me that the items are lost! Twice it happened. I have ordered many online items from Nike or Adidas without any issues. Only have this problem with NFL Shop. And now...so conveniently for them all the items that I ordered are OUT OF STOCK which leaves me no choice but to lose money on the exchange rates during a refund.
This is utter disgusting! Worst Customer Experience ever from any organisation that I ever dealt with.

Recently got on a kick of testing products in my house for lead. Mugs bought from them tested higher in lead than anything else that I tested. Contacted customer support and they could not care less.

The worst I ordered 49er merch for me and my family for 4th of July paid 26$ for next day shipping. Didn’t get a tracking number or confirmation email until 1 hour before “delivery “ once my item delivered I nvr received items they sent a blurry confirmation pic that was clearly not my address I’ve been waiting for my 200$ return to my bank! Nothing yet

DO NOT BUY SNEAKERS OFF NFL SHOP! Got a defective NIKE shoe with a broken air pocket. The shoe kept making noises and I only wore them a couple of times because we thought something was on them and couldnt find it, it was annoying. Finally my friend was around and said you have a broken air pocket, so the shoes came with a mfg defect. Get in touch with NFLSHOP and I'm told by some supervisor named Michael that they cannot replace them and that I can only get 25% back for them. Its been less than 2 months and now I have shoes I paid $125 that I can't wear and they offered me $30 back. I'm done with the NFLSHOP and I'll be cancelling my NFLVISA!

I just received my Caleb Downs Jersey & it wasn't even stitched... This is a BIG DISAPOINTMENT!!! On the other hand, it came a day early... So with that part I am totally impressed, but the quality was off... & it came from the NFL SHOP...

Horrible experience! I ordered a custom doormat with a family friend‘s name on it and it delivered a doormat without their name and it looked completely different than the doormat that I ordered in the pictures. Now I can’t find anyone to speak to about fixing this issue.

I ordered a L/XL hat and it is so tight I can't put it on. It's label L/XL but it is no way it can be! I've been trying over an hour to exchange it but you can't talk to a human. I keep getting a virtual assistant and it keeps sending me in a loop to my order history that shows nothing and that's where I'm supposed to do the exchange! This last time it sent me a link to start the exchange, I clicked on it and it was the same order history that was blank. It's like nothing has ever been ordered! They know they are wrong, I feel like they are trying to get rid of mislabeled products, once you pay you are stuck with it and no way to return, exchange or talk to a human!!!!!

I am incredibly frustrated with the completely rigid and unhelpful customer service from this company.

When checking out, the system failed to honor a valid promo code in my cart, resulting in me being significantly overcharged. Within an hour of placing the order, I contacted customer support to see if they could retroactively apply the code. They flatly refused.

Since they couldn't fix the price, I immediately asked them to cancel the order—which had not even shipped yet. Again, I was told they could not do that.

Instead, their "solution" is to force me to wait for the product to arrive, initiate a return, and to top it all off, they are making me pay for the return shipping.

It is completely unacceptable to force a customer to pay return fees for an unshipped order caused by a glitch on their own website. This is terrible, predatory customer service and a total lack of flexibility. I will not be buying from them again.

This is the worst company ever. Do not buy anything from them. It is garbage, the products fall apart and there is no return. They are the worst please never shop here. Again they are the worst ever.

Ordered a Seahawks sweatshirt after they won the Super Bowl only for it to arrived damaged and ripped. As they are out of the XL size all I can get is a refund or a 10% partial refund and keep the item that is straight up ripped in the middle. Absolute trash

WARNING! WARNING! DO NOT SHOP AT NFLSHOP.COM (ALDO KNOWN AS FANATICS)

I did and my nightmare lasted 3 months and cost me A LOT of money!! - if I could give this a -10 (or more) I would!

I first ordered a Men's M sweatshirt and what they sent was more like a Women's XS, then they charge you to return items (which they don't tell you) and to make your experience even better they will not return your money back to your original payment card, UNLESS YOU PAY A $10 PENALTY FEE. WHAT????
Then, if that wasn't bad enough, they sent me a wrong t-shirt which did not have an order #, BECAUSE NO ONE ORDERED IT🤦🏼‍♀️, then when I try to be honest and return it, I am treated like I am the problem, BECAUSE THERE'SNO ORDER # ! BROTHER!!!!
The customer service is a joke, as they will lie to you and they have no clue how to resolve issues!

Do yourself a favor and find a reputable company to order sports gear from. IF THIS IS AN OFFICIAL NFL SHOP THAN THE NFL NEEDS TO RETHINK THIS ONE, ITS PUTTING A VERY BLACK MARK ON YOUR NAME!!

I ordered a recliner 2-3 weeks ago that is now on sale by $200. Instead of giving a price adjustment they want me to return the chair and pay the $179 shipping twice, making it stupid to return it. I could see if I had it for over a month and it’s actually still in the box. If my husband didn’t love it for his man cave I would return it and NEVER SHOP HERE AGAIN

Ordered hat at playoffs, that was promised delivery before the superbowl. Called twice, only got excuses and lies. Never got hat for superbowl. No help. Bad business.

I placed an order on February 3rd for six matching family shirts to wear for our Super Bowl celebration. The website promised delivery by February 6th, which was crucial for our plans.
As of February 7th (the day before the Super Bowl), only two of the six shirts have arrived. According to tracking information, two additional shirts may be delivered today, and the remaining two haven't even shipped yet—with estimated delivery after the Super Bowl has already concluded.
This delay meant my family couldn't wear our matching shirts for the game we'd planned to watch together, which was disappointing for both my children and grandchildren. When ordering time-sensitive items for specific events, reliable delivery is essential.
Unfortunately, NFLShop.com did not meet these expectations despite their stated delivery timeline. For future holiday and event orders, I'll be using retailers with more dependable shipping, such as Amazon.

As soon as the Seahawks won the NFC conference, I ordered a championship shirt. Conference champion gear typically sells out. I paid for expedited shipping, $8.99 to have the shirt by the Super Bowl. It was supposed to be delivered February 5th. UPS had never received the item.NFL shop wants me to wait until February 10th before they reorder the shirt. It will most likely be sold out by then. AND I paid expedited shipping. They won’t check with UPS. I have tried the chat several times and I get the same answer. This is awful customer service and a terrible policy. At least call UPS like any other merchant I have ever dealt with and see what is going on. Lazy and not at all customer friendly. This is your error. Fix it.

Received notice that my NE Patriots Drake Maye hoodied arrived today at 4pm. Nope. Hit up the chat....long story short.....I have to "wait 4 more days (Febuary 8th) to follow up on missing shipment. Sometimes they get posted delivered but still take a few days to show up". *SERIOUSLY*?

Ordered an in stock jersey, paid to expedite. Day before I was supposed to receive it they sent an email stating delivery would not be fore another 10 days. Tried to speak to a person, that was worthless!

I placed an order for a Super Bowl shirt on Monday morning, the day after the playoff game. With the Super Bowl still two weeks away, I selected standard shipping (3–7 business days), which should have been sufficient.

Later that same day, after reviewing the order confirmation, I realized the estimated delivery date was February 9 — the day after the Super Bowl. This was unacceptable, especially considering the order had not shipped and was reportedly going to take up to three days just to be sent out.

Before the end of that same Monday, I attempted to cancel the order due to the lack of any guarantee that the shirt would arrive on time. Despite the order not having shipped, I was told it could not be canceled and that only a cancellation request could be submitted to the warehouse, with no confirmation or guarantee.

If it takes multiple days to process and ship an order, then either the company should upgrade the shipping at no cost to ensure timely delivery, or allow the customer to cancel the order without issue. Refusing both options places the burden entirely on the customer for a problem that could have been easily resolved.

I ordered this item specifically for the Super Bowl. Being told it would arrive after the event, while also being denied the ability to cancel, reflects very poorly on your customer service and order fulfillment process.

I am requesting that this issue be addressed promptly, either through cancellation and refund or an appropriate resolution. Customers should not be forced to accept late delivery for event-specific merchandise just because they cannot get it ship the next day.

I tried to get my military discount, but that wasn't applied at the checkout, even after confirming with ID.me 3 times.

Then I contacted customer support and had to confirm all my information with the stupid AI chat bot, AND AGAIN with the representative that talked with me (Carla). I downloaded the transcript if you want that information.

Finally, Carla stopped responding to me for 15+ minutes, so I have no resolution.

At this point, I think I should get twice the military discount, due to my experience with this service.