I bought a computer from Newegg that came with a 1-year warranty. I bought it as a backup laptop so only turned it on a few times and never downloaded anything. The computer went blue screen, so I cal... Vis mer
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Don't order from them if you're in a hurry. I paid for overnight shipping and 5 days latter I still haven't received my order. Very stupid company which doesn't know how to expedite. Insane... Vis mer
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`I found my experience extremely positive. When I made a shipping mistake, customer service (Thanks very much, Rashida and another gentleman) went way out of their way to assist. Their prices are re... Vis mer
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Terrible experience with Newegg. I am a physician and purchased a $3,000 computer for my office. The unit arrived defective. I returned the product promptly and requested a refund, but I have... Vis mer
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I bought a computer from Newegg that…
I bought a computer from Newegg that came with a 1-year warranty. I bought it as a backup laptop so only turned it on a few times and never downloaded anything. The computer went blue screen, so I called the warranty company and after a few days they got back with me and said my warranty was still under the seller's 60 day warranty and not under their full year warranty. Then I call and email New Egg and the seller and they said it is past their 60 day warranty. No joking I am stuck with an expensive paper weight and no help from New Egg.
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Newegg
Hello Peter! We're terribly sorry to hear your overall experience with the seller Your EPower. Our Marketplace Team has looked into this in depth with them, and you should receive an RMA number and return label to return the unit for refund exception. Thank you for bringing this matter to our attention.
You guys have no good way to follow up…
You guys have no good way to follow up on issues. I am still waiting after over a month and can't find out if the item will ever get here.
7. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Newegg
Hello Athena Beans Coffee, and we're very sorry to hear that you never received your package from the seller FeiPengLin. We've already reviewed this situation, and it looks like the seller has issued a full refund to your original payment method (3-5 business days). Our Marketplace Team will also be reviewing this seller for future improvements on their logistics process going forward.
I was going to trade in
I was going to trade in my fully working parts for credit to get different items, the trade in value was HALF of what they are worth...better to sell to a private party than take a loss for coporate profit
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Newegg
Hello MJ, Thank you for your feedback, we understand your concern regarding the trade-in value.
Our trade-in program is designed to provide a quick and convenient option for receiving credit with a new purchase, and the quoted value reflects factors such as current market demand, item condition, processing, and other considerations.
We appreciate you sharing your experience, as it helps us continue to improve our services. If you have any questions about the trade-in process, please feel free to let us know.
$3,000 Defective Computer, 6 Months Later, Still No Refund”
Terrible experience with Newegg.
I am a physician and purchased a $3,000 computer for my office. The unit arrived defective. I returned the product promptly and requested a refund, but I have still not received one.
It has now been six months. I have made multiple calls to customer service, and each time I was told the issue would be resolved, yet no action has been taken and no refund has been issued.
This level of service is unacceptable, especially for a purchase of this size. I would not recommend Newegg based on this experience.
Mark Harrison, MD
12. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Newegg
Hello Mark! We’re very sorry to hear about your experience and understand how concerning this situation must be, especially given the length of time involved.
Our Customer Support team will be reaching out to you directly to gather additional details and review this matter further.
We appreciate you bringing this to our attention and apologize for the inconvenience caused.
This is the last time I ordered from…
This is the last time I ordered from Newegg they have the worst shipping ever it takes weeks
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Newegg
Hello Sebastian, we sincerely apologize for the shipping delays you experienced with your order. We understand how frustrating it can be when a delivery takes longer than expected.
We truly appreciate you taking the time to share your feedback, as it helps us identify areas where we can improve.
Thank you again for bringing this to our attention.
Slower than slow
Don't order from them if you're in a hurry. I paid for overnight shipping and 5 days latter I still haven't received my order. Very stupid company which doesn't know how to expedite.
Insane now the shipping says I won't get until tomorrow,! Unacceptable.
I asked for a refund on the upcharge for shipping and I will update if I get it.
I did get a shipping charge refund. I still don't have the package
It finally arrived after 6 days! it worked just fine after it was here
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Newegg
Hello! Thank you for sharing your experience. We’re sorry for the delay and the frustration it caused, especially after paying for overnight shipping.
We’re glad to hear your order ultimately arrived and is working properly. We appreciate your feedback and will use it to continue improving our shipping and communication processes.
If any further assitance is needed, please don't hesitate to reach out to our customer support line. Thanks again!
Poor customer service and refund processes
I have been a loyal customer of Newegg for years, but my recent experience has completely changed my perception of the company.
In June, I received a defective product. The merchant promptly issued a refund of $78.87, yet Newegg has held onto my money for over six months. I’ve contacted Customer Service five separate times and was repeatedly told that a refund check had been issued and mailed. To this day, I have not received anything.
Each agent made promises, but no one took ownership or followed through. I even escalated the matter directly to an executive and received no response at all.
What’s most disappointing is not the amount — it’s the complete lack of accountability and follow-up. After six months of excuses and no resolution, I can no longer trust Newegg with my purchases.
I sincerely hope the company improves its customer service and refund processes, because this experience has been extremely frustrating and disappointing.
4. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Newegg
Hello John, thank you for reaching out, and our apologies for the inconvenience encountered with this purchase.
We’re sorry that this situation has impacted your trust in us. Your feedback regarding the communication and follow-through is important, and we understand why this would be disappointing.
To make sure this is reviewed properly, please reach out to our team at customerhelpdesk@service.newegg.com
with the order details and any previous reference information you may have. They’ll be able to take a closer look at the refund status and work toward getting this resolved for you.
Thank you again for bringing this to our attention, and we hope to help get this sorted out as soon as possible.
Bait and Switch Scam
I ordered what I believed was an Alfa AWUSO36ACHM WIFI adapter at a price of $58 which was reasonable.
What was sent to me was an ALfa AWUSO36ACS which retails for around $27. Included a shipping was an invoice from another retailer for $27. When I tried to return it "Unopened" they sent me a return address in Utah. I paid the return shipping and sent it on. Then began a confusing chain of emails from multiple Newegg addresses making confusing demands for information they already had. But no refund. My son had similar problems with Newegg concerning a couple of faulty memory sticks. I won't ever use them again.
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Newegg
Hello Ray, we sincerely apologize for the confusion and frustration surrounding your recent order.
After reviewing the listing details, the model that was shipped matches the item number associated with the purchase. However, we understand how the similarity in model numbers could have caused confusion, and we regret any misunderstanding this may have created.
We can confirm that your order has now been fully refunded. You should see the funds reflected back to your original method of payment in accordance with your financial institution’s processing timeframe.
Additionally, we are reviewing the communication history and the seller’s handling of this matter internally to ensure greater clarity and consistency moving forward. We certainly do not want our customers to experience unnecessary confusion during the return and refund process.
We appreciate you bringing this to our attention and apologize again for the inconvenience this situation caused you.
Customer for 16 years
Customer for 16 years, never had an issue before. Went to return my gpu that I bought that wasn't working and my refund was rejected. Now they are apparently going to send me back my broken gpu and I'm out several thousand dollars. I've heard stories of people buying from Newegg, never opening their package and then returning it and it getting rejected for a bogus reason; now I know why. Won't be shopping at Newegg anymore.
EDIT: In reply to Newegg response. The item was sent back in the exact condition I received it in. This is the exact reason why Newegg has the track record they do on return issues. I will be submitting my evidence including timestamped pictures and no cut video of the pre and post return condition and we will let the bank decide the outcome. Unfortunate that it had to come to this.
EDIT 2: Just got the card back in the mail from Newegg. Absolutely insane! They removed the anti tamper sticker from my card! It's a good thing I have photo and video evidence of it being intact when sending it back. We will see what resolution the bank comes to.
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Newegg
Hello Matt, thank you for sharing your feedback.
We reviewed this return and, after further inspection, determined that the GPU was received in an altered condition that did not meet the eligibility requirements outlined in our return policy. As a result, the return was not eligible and was denied.
We understand this outcome is disappointing and appreciate you taking the time to share your experience.
I ordered from Newegg and my package…
I ordered from Newegg and my package was marked as delivered, but I never received it.
The proof of delivery only shows “Dock” as the delivery location and lists an unknown third party as the recipient, with no signature, photo, or full address confirmation. Because of this, delivery to me cannot be verified.
I contacted Newegg support, but they refused to issue a refund despite the lack of proper delivery confirmation.
As a customer, I am left without the product and without my money. I hope Newegg will reconsider this case and improve how delivery disputes are handled in the future.
8. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Newegg
Hi Saiq, we’re really sorry to hear how frustrating this experience has been.
For orders shipped to a freight forwarding address, delivery is considered complete once the carrier confirms delivery to that forwarder’s location. If your freight forwarder has confirmed that they did not receive the package from UPS on 1/12/2026, the next step would be to provide a formal written statement from the freight forwarder confirming non-receipt. With that documentation, our team can review the case further and determine whether additional assistance is possible.
We truly appreciate your feedback and understand the inconvenience this has caused.
Bought damaged MOBO, did not receive full refund
I made an 886 dollar order to build a new pc. Mobo had a bent pin. Spent 20 to send it back, spent I believe 279.99 on it. Got 189.99 refunded to me. The agent said because it was bought with a combo I don't get refunded part what I PAID. Bought mobo from Amazon next day and pc worked flawless. He said he can't look at what I paid for the mobo but knew I had two seperate discounts that stopped me from receiving my full refund from what I paid. Was offered 30 dollar card. Sure. But I won't be back. What a headache for something out of my control.
27. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Newegg
Hi Dakota, we’re really sorry for the frustration this caused, especially dealing with a bent pin and delays while trying to complete your build. We completely understand why this felt unfair, given that the issue was outside your control.
To clarify the refund: the motherboard and CPU were purchased as a discounted combo, where the total savings were split between both items (in this case, $30 applied to the motherboard and $20 to the CPU). When only part of a combo is returned for a refund, the full combo discount applied to both items ($50) is deducted from the refund amount. This is why the refund was lower than the standalone price you paid at checkout. To receive a full refund without the discount adjustment, the entire combo would need to be returned. You can find a full explanation here:
https://kb.newegg.com/knowledge-base/returning-a-combo-item/
The $30 gift card was offered as a courtesy to help offset the portion of the combo discount tied to the motherboard and allow you to keep the CPU, but we understand that this still didn’t meet your expectations. We truly regret the headache this caused and appreciate you sharing your experience, as it helps us identify where we can do better.
`Extremely pleased
`I found my experience extremely positive. When I made a shipping mistake, customer service (Thanks very much, Rashida and another gentleman) went way out of their way to assist. Their prices are reasonable, and shipping was very fast. All in all, far better than their huge competition. From now on, I'll look to Newegg for my electronic purchases.
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Newegg
Thank you so much for the kind words and for sharing your experience, Mark! We’re glad our team was able to help and that everything worked out smoothly. We truly appreciate your support and look forward to serving you again.
Great Black Friday Deals
Great Black Friday Deals. Shipping was slower than expected, but the price savings made it worth it.
Computer parts ordered worked as expected.
28. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Newegg
Hello! Thanks for the feedback and we're glad to hear your build is working as intended. We appreciate your support!
New Egg offloading sales and shipping to poorly rated 3rd parties for international sales
New Egg selling a product that is sold by the manufacturer and shipped by New Egg when buying/shipping in the US, but when trying to buy a product and ship it to a familar member overseas you lose that option and are instead offloaded to a 3rd party seller, the one for the specific product I was looking to purchase was significantly worse rated than had I been able to purchase via the manufacturer and have it shipped by new egg. Contacting new egg customer service to see if having it bought/shipped that way I was treated dismissively by the agent who made no attempt to offer any kind of solution.
Edit Response to New Egg: The item your 3rd party seller was trying to sell me wasn't even the item I had selected from Super Flower seller/New Egg shipper. There was no indication that the item was changed or notice like "That item isn't for sale by this seller" or anything, it simply tried to change the item - which is similar enough in name that I'm sure there's people that wouldn't notice. Given that the seller is a global seller and new egg is a global shipper, it's even more bothersome how little help the agent even attempted to offer.
8. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Newegg
Hi Sinjinn, thank you for sharing this, and we’re sorry for the frustration and for how that interaction felt. We’re currently reviewing the conversation you had with our support agent to ensure it’s addressed appropriately.
For international purchases, availability is determined by whether the manufacturer or seller chooses to list and ship items on that specific regional Newegg platform. In this case, the Super Flower PSU is sold and shipped by Super Flower in the U.S., but availability in Australia depends on seller participation there. At the moment, Beach Audio is the seller offering this item on our Australia site. We understand concerns about third-party sellers, and for reassurance, Beach Audio is one of our long-standing and trusted resellers on our platform. Here's the link to their store profile on our Australia portal: https://www.newegg.com/global/au-en/Seller-Store/BeachAudio.
You’re also welcome to message Super Flower directly through Newegg.com (https://www.newegg.com/Seller-Store/Super-Flower) to share your feedback about regional availability. We truly appreciate you taking the time to raise this and hope we can earn back your confidence.
They advertised a product expressly as…
They advertised a product expressly as being "in stock" and charged a massive premium over the list price in other stores that noted it was not in stock. They charged my card. They then, days later, cancelled the order because it was not in stock because "it was not in stock when fulfilled" and will refund me in due course. Absolutely pathetic. Never again. Stay away.
5. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Newegg
Hello Robert! We truly apologize for your experience and the inconvenience this has caused. It appears that the order you placed was voided directly by our Marketplace seller, who should have ensured the item was accurately listed and available for purchase.
Please don’t hesitate to reach out to our Customer Service team so we can review the situation further and assist you accordingly.
Didn't deliver at address.
Didn't deliver at address.
That happens, they said it was delivered, even if the camera shows no one ever passed.
Asked for a police report, that is not applicable for a non-delivery.
It's if the package was stolen at the door, it wasn't stolen, they just delivered elsewhere.
Lucky me, it was delivered at my 3rd neighbor, that passed it one the the 6th neighbor, that passed it to me. Just days later.
Newegg should have provided a proof of it being delivered at my address, (that wasn't the case, but that what support said happened), but honestly, they probably had the GPS coordinate show it was delivered a few hundreds of meter away.
They closed it before my neighbor delivered it to me!
29. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Newegg
Hello Puma,
Thank you for taking the time to share your feedback. We’re sorry to hear about the delivery confusion and understand how frustrating situations like this can be. We’re glad to hear the package ultimately made its way to you. In cases where a carrier marks an order as delivered, our investigation process is based on the delivery confirmation and information provided directly by the shipping carrier. Once a claim is reviewed and closed, we’re limited in how we can proceed without additional verified details.
If you’d still like us to review this further, we encourage you to verify your purchase through Trustpilot or contact Newegg Customer Support directly with your order information so we can assist you appropriately.
We appreciate your feedback and the opportunity to clarify.
Just terrible
Just terrible, takes almost a month to ship. Back to Amazon. I put a review up on Newegg to, or tried to I’m sure they won’t publish it, I fount it interesting that the word “Amazon” is restricted from being in a review.
2. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Newegg
Hello Gary. We’re very sorry for the frustration caused by your recent purchase through one of our Marketplace sellers.
Please note that the listing and checkout page indicate extended shipping times, as this particular seller ships directly from Hong Kong. Unfortunately, this does result in longer delivery timelines, especially for items that are only available through third-party vendors. We apologize for any disappointment this may have caused.
Regarding your review, Newegg does allow negative feedback; however, product reviews and seller reviews serve different purposes. Product reviews are intended to focus on the item itself, while feedback related to shipping speed, communication, or order handling should be submitted as a seller review. When seller-related feedback is submitted in the product review section, it may not be approved under our review guidelines. Additionally, references to other retailers or resellers are restricted per those guidelines.
Our Customer Service team would be happy to assist you in submitting the appropriate type of review, and you can also find more information and guidlines here:
https://kb.newegg.com/knowledge-base/newegg-product-review-guidelines/
We truly value all feedback and want to ensure it’s shared in the correct place so it can be properly reviewed and used to improve the experience.
Most Useless Customer Service
I used their PC Builder and selected 32GB of RAM. When I went to check out and finished ordering, i looked at my receipt, at some point the RAM was 16GB instead of 32GB. There were no notifications and no way to know that there was a switch. When asking their customer service, who 100% gave fake names, I have never seen a more rude and unhelpful set of staff that could have simply been replaced with an NPC AI set of instructions. They did not listen, they did not do anything.
In fact, the "Supervisor" Sven, said "You should just buy it" when referring to the RAM being ordered was messed up by Newegg's system. I am honestly about to look into consumer protection rights over this. It's insane that they can get away with this
24. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Newegg
Hello Stephen. We’re truly sorry for the frustration and disappointment this situation has caused. We completely understand how upsetting it can be to receive a component that wasn’t what you expected, especially when you’re in the middle of building a PC and relying on everything to be just right.
We’ve taken the time to carefully review your order and the PC Builder information associated with the purchase. Based on our review, the item received does match what was selected at checkout. That said, we absolutely understand that this was not your intended outcome, and your return request is completely justified.
To help ease the inconvenience, our customer service team has issued a courtesy refund of $52.00 to your original form of payment to offset the combo deduction fee applied to the return.
We genuinely regret the disappointment this experience caused and truly appreciate your patience and understanding. If you have any questions, concerns, or need further assistance, please don’t hesitate to reach out to our Customer Service Team, we’re always here to help.
Solid reputable company for computer…
Solid reputable company for computer parts & cables. I've built a few computers using primarily NEgg stuff and I love the reviews from their adept userbase.
3. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Newegg
Thank you for the review and for the continued support!
Buyer Beware!
I ordered a gaming laptop for my son for Xmas from NewEgg through Walmart. It was a Black Friday Sale so I was getting a good machine for a good price. When my laptop arrived, I opened the box to find they shipped my laptop in a large shipping box with no packing material to secure the package inside. As a result, the laptop was sliding around inside the shipping box the entire shipping process. I contacted Walmart who informed me I had to deal with NewEgg directly, since they were the ones who sold the laptop. I simply wanted to exchange the laptop they sent with a same model laptop and have it shipped properly. My concern was that all the jolting this laptop experienced may have caused internal damage which could cause future problems. After a lengthy process to get in touch with NewEgg's Customer Service, the representative informed me that my order was in fact shipped incorrectly, and that they normally secure all their machines inside the shipping box. But because there were no signs of external damage, all they would offer to do was allow me to return this laptop and purchase a new one. The problem with this solution is the model I want is no longer on sale, and repurchasing it would cost more than two hundred ($200+) than I originally paid. After explaining this issue to the representative, he completely changed his tune and claimed the laptop was shipped correctly and that it "should" work properly. After pointing out to the representative that he already admitted it wasn't shipped correctly he completely avoided the issue,apologizing for any confusion. I have the transcript of the conversation as proof(see photo). I cannot reccomend a company that has no integrity.
19. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Newegg
Hi Paul! We’re really sorry for the frustration this caused, especially with this being a holiday gift for your son, and understand why the packaging situation raised serious concerns.
We do want to clarify one important point: the information you received from the Walmart customer service agent was incorrect. Replacements cannot be processed through Walmart.com for Marketplace orders. Walmart’s Marketplace platform does not support exchanges or replacements from Marketplace sellers like us, only returns for refund are allowed on their end.
That said, we are actively reviewing the packaging concern with our Warehouse Team to ensure this does not happen again. At this time, the best way we can assist is to have the unit returned for a full refund and then reordered directly through Newegg.com. If you choose to reorder through Newegg.com, we can offer a courtesy price match to help offset the difference from the original Black Friday pricing.
If you’d like clarification or help moving forward, please email feedback@service.newegg.com with your order number in the subject line, and our team will be happy to assist. We appreciate you taking the time to share your experience and regret the disappointment this caused.
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Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.