Net Curtains Direct Anmeldelser 

I have originally posted a negative review as the voiles I have received didn’t meet the quality you would expect.

After posting a review, customer service contacted me via email and requested a proof of how the voiles were looked like. After me providing the pictures, I have had response that they will redo the both voiles for me and post via post office first class with provided tracker in the email without any extra cost for me.

I have to say everyone is human and we all can make mistakes and I am extremely glad that they have fixed this without any hassle and actually showed how much they care and want their business to do well.

Now to the main point. My new voiles arrived in one day, so replacement and shipping was done in less than 24hrs. The voiles excellent quality, without any marks or labels on them and very well made.

I agree if you hit any issues I would suggest to contact them directly and give a chance to fix this as looks like they will do all their best to put things right for you as they really care.

Thanks Net curtains, will definitely going to order more and especially thanks to Kate from customer service who dealt with it so professionally.

Order number fyi NCD180491 and older review is amended to reflect a truly excellent service and a great quality voiles.

Edited review 27/05/26

Partial refund received with thanks after discussing further with customer service.

Voile curtain made 11mm longer than dimensions requested. This was an urgent project so had to alter on site to suit. I emailed Net Curtains Direct explaining the issue asking for a partial refund to allow for this inconvenience and they have effectively told me they cannot help without images as 'proof' indicating that I am lying. Very poor customer service, do not use if you want good reliable company. Awful.

i have dealt with this company over the years and still to day on my recent order they are efficient in their dispatch and well made curtains.nice people to deal with and products are very good in pricing.No doubt i will deal with them again in the future when needed.
Thank you.

I have used Net curtains direct for many years.
This order was a large one so took a little longer but was despatched in line with their time line. Unfortunatly, Royal Mail did not deliver on agreed date, customer services contacted me checking if package arrived and I told them of the issue. Within an hour I had an email back from them saying that they had contacted Royal Mail themselves and updated me. Package arrived within a couple of days. Brilliant customer service from this company as well as brilliant net curtains!

So pleased with my new nets they are perfect size (made to measure) and excellent quality. I am very glad I chose Net Curtains Direct and would recommend them highly.

Delighted with my curtains. Arrived quickly and briliant price.

Fast delivery , competive prices, great quality and good customer service if required

Asked for 2 curtains: 1 with a 80 cm width and another with a 230 cm width.
Received 2 curtains with a 80 cm width. No need to say that I cannot use them - not even 1 of them as they need to match.
Since they are non refundable, I simply wasted my money.
Edited: I have now received the correct size curtain. They look good. I will be making another purchase soon for another room.

The net curtain I bought is beautiful, well made with the workmanship being of excellent quality.
I use Net Curtains Direct as I can trust them and know I'm going to receive amazing quality items.
I had a delay with my purchase, which was unavoidable, however I was kept well informed by Net Curtains Direct.
The packaging was sufficient and provided my order from being damaged in any way. My order was delivered on time.
I personally won't use any other company for my nets.

I would definitely recommend Net Curtains Direct, 5 star experience. When ordering my nets I made a mistake with one of my measurements, I emailed them and got a response the next day as it was late at night . They sorted it straight away and didnt charge me for the extra material which was quite a substantial amount . It was easy to order and very quick to be delivered. The net curtains are amazing quality, thick not thin and flimsy. Loads of patterns to choose from and an amazing price ,over 1/3 of the usual price i pay . Honestly you will not be disappointed 👌 .

Ordered on Friday, express delivery, not realising it referred to the period after the curtains were made. I emailed them and explained why I needed the delivery so quickly and they literally pulled out all the stops to ensure I got my delivery today
Absolutely brilliant company to deal with - real personal customer service and not a robot!

I ordered some net durtains for a bay window. The product was great. Sample service was great. But what really tells you whether you shoud buy from a company is how they treat mistakes, and on this they were fantastic. My curtains arrived 2cm too long so didn't fit. I contacted the company who asked for a reference number and a photograph. They then accepted fault, supplied replacements very quickly - all done with no unpleasentness or wriggling or corporate sludge that one experiences with so many supplpiers when things go wrong. They kept the whole experience pleasant and easy.

I’ve had some made to measure net curtains for my bay and bedroom windows and the service was second to none, and the curtains are superb. Well worth the money. Thank you so much.

I ordered a holdback for my curtains and paid extra for quick delivery. When it arrived, it contained the wrong item. I immediately contacted the company and informed them they sent the wrong item. They requested proof of order and details of the error which I supplied straight away. Instead of sending the correct item and apologising for their error, they refused to send the correct item without proof of returning the wrong item. This company made a mistake and failed to rectifying it swiftly. They certainly have not put me first as a customer or recognised the inconvenience caused by their error. I would not recommend or use again. The wrong item has been returned and I am still without my order or refund for failure to deliver. Order number NCD172731

Ordered white voile curtains as I have done many times before and they have turned up lilac. I'm being told they're white by net curtains direct but they are definitely lilac. I wish I could add a picture. They have agreed a return out of "goodwill" but it took two days of going back and forth. The quality doesn't seem to be the same as it used to be which is a shame.

I had used the company a number of times with complete satisfaction. I wasn't too happy with the making of the last order but didn't get round to contacting them for a few months. Nonetheless, their response was immediate and I was just asked to return the voiles for them to assess, and they were remade for me. All in the fastest and most courteous turnround. Kudos and thanks to Frances and team

A great company. Excellent customer service, great communication and fast delivery. I was very pleased with my beautiful net curtains.

Just beautiful ready made voile look as good online when ordered as I receive them very very happy beautiful made so very very pleased very good quality Just perfect

Excellent products and services! I found this company when I was searching for online suppliers if net curtains, etc. and their selection and prices covered all tastes. The ordering process was simple and the site gave the opportunity to name each curtain so you could easily identify them when they arrived. Combined with their prices to cover all wallets, it was a great, easy process. I highly recommend them.

These delightful net curtains exceeded my expectations. The customer service was outstanding and the delivery was swift. I highly recommend them.