Navy Professional Anmeldelser 

I’ve been a loyal customer of Navy Professional, spending hundreds of pounds on their products. However, my recent experience has been incredibly disappointing and has completely changed my opinion of the company. I cannot express DO NOT USE THIS COMPANY. If you have a problem with their products, they don't want to know.

I purchased the pedicure bowl (don't buy it its better used as a fruit bowl if anything) that turned out to be unfit for its intended purpose. It was from the outlet, and it states on the website the only reason they are in the outlet is because it might have minor scratches on the finish etc which I didn't care about. However, the bowl arrived unfit for purpose. It is unstable, rocks on the ground and tips, making it impossible to use for pedicures.

Despite clearly explaining these issues, sending videos of the unstable bowl, and asking if could return the bowl for a refund (a very reasonable request as it was unused and in original packaging) Navy Professional refused to let me RETURN IT. Their resolution was suggesting I sell the BRAND NEW item on their PreLoved page, even though it's faulty. How awful! Sums up their customer service level.

My concerns were downplayed, and eventually, I was ignored altogether. They refused to let me return the item and seemed completely uninterested in resolving the issue in a fair and reasonable manner. After a week of emails, their final offer was store credit as a "gesture of goodwill."

This entire experience has left me extremely disappointed. I have never ever written a bad review for a company before. I expected better from a company I’ve supported for so long and spent so much money with in the past. I will not be purchasing from Navy Professional again, and I strongly advise others to think twice before doing so.

Fabulous products.
The signature smell is amazing.
I have the cuticle oil, hand cream, hand balm and body oil. Just also ordered the oil for my diffuser. Think I'm hooked!
Delivery is quick and the customer service is fabulous too - quickly replying to emails.
Thank you - great little business run to perfection!

Cuticle balm smells incredible, absolutely love using it. Super cute packaging too makes for a lovely unboxing experience. A lot of care and attention to detail has gone into this brand which I really appreciate. Have recently purchased some of the tools to enjoy a nice luxury manicure at home. Love the brand and looking forward to trying more of their products.

Great products and great customer service. I’d made a mistake in my order details, I emailed them afterwards and it was all sorted out quickly and painlessly. Very happy 😊

I have been a qualified Nail Tech for nearly a year. I purchased Navy tools at great expense but was assured by fellow Nail Techs that these were the best money can buy. I noticed my Beatrice tool's coating has come away on both ends, there is now metal showing. Customer services have accused me of dropping my tool and therefore damaging it. The best they can offer is a sharping service. The tool doesn't need sharpening it needs replacing. My colleagues have all said that their tools are still perfect. I am now unable to use the Beatrice on clients with the metal showing.

My experience is always great with navy, I’ve been following and buying from themselves for over 4 years now,
My orders are always on time with all items,
Thank you

This company (run by a female CEO) saw the bar, covered the bar in unique titanium coating, and raised the bar up to a glittering gold plinth, higher than every other bar, to be admired and reverred. Navy Pro tools honestly changed my life, and they have become my most prised and loved tools. Their exquisite precision, heigineic coating, and world class craftsmanship is nothing short of outstanding. Holding them in your hand makes you feel like an artist, and the clean, precise, effortlessly sleek manicure you can create is your canvas. That's without even mentioning their stunning customer service which has made me want to become a Yorkshire lass (but being from Wimbledon I just married a Yorkshire man instead).

I am a Biab salon in Belgium, and I love your products. my customers also love your hand cream and oil.
keep it up!

I have been using the Navy Cuticle Balm for a few months and it’s brilliant. The balm is not greasy, smells amazing and my cuticles stay moisturised for hours. It comes packaged in a cute little pot that I can easily carry with me. If you struggle with dry cuticles this product is perfect.

To create perfect nails you need the right tools. I take pride in my prep using @officialnavyprofessional tools.
If you ask me what my favourite luxury manicure product is it has to be
@officialnavyprofessional cuticle balm, an incredible smell.

I just had to write a review on the cuticle balm!
I have been selling this in my studio for a number of years now and my clients results are next to none.

The balm comes in a travel-friendly tin, making it easy to carry in my bag or purse. It’s so smooth and creamy, making it easy to apply without feeling greasy or too oily.

I just love how long-lasting it is. Even after a few hours, my cuticles still felt moisturized and nourished.

They look healthier, feel softer, and are less prone to dryness and cracking.

I highly recommend the Cuticle Balm to anyone looking to nourish and protect their cuticles. It's a fantastic product and has become a staple in my nail care routine. Give it a try, and I'm sure you won't be disappointed!

I’ve been in the makeup industry for a while now but recently ventured into nails and knew I wanted to start with the correct tools. I came across NAVY and never ordered so quickly! There whole brand is on another level, the scent, the tools, everything! I also love the background of the brand and how Rebecca started Navy. I hope to order more products in the future!

I absolutely adore my Navy professional tools! I cannot go without them now!
I’ve ordered from them a few times, all of the products are amazing and super quick delivery! 🫶🏼

Been using navy for my full nail career, they go above and beyond to give you the highest quality! ( down to the packaging) currently reusing my navy candle as a jar for my cuticle & brow balms, works a great if you haven’t tried it you need to!

An absolute must-have

Placed an order a few days ago and so impressed with how quickly it came! Beautiful packaging with the gorgeous Navy smell. Love all of the products and I’d 100% recommend

Imperfections in the titanium coating.

They advertise perfect items and then send you items which are less than perfect. Be warned, because they try to STEAL your money by saying once you open the box it is not refundable. But how can you possibly know the item is flawed unless you open the box? Ps - The box is fully sealed so you can’t see inside.

I wouldn’t usually write a review - but there’s no doubt there items are expensive and for the price point you would expect nothing other than perfect.

If you’ve already been trapped by their dodgey refund policy contact your bank or credit card company. If the items you’ve been sent are not as described - you may be eligible for a claim and your money back.

Just because they are a small business doesn’t mean they shouldn’t be held accountable. I wish I could send a picture of the cuticle clipper (Helen) that I received! I wanted to cry because i got conned into thinking the finish would be flawless!

See my profile pic for picture of the item I received. My advice just stick to the trustworthy OPI brand or a really good find on Amazon! Do not waste your money!

Unreal products. Yes they’re pricey but you get what you pay for. The results from using these have been absolutely incomparable to anything else on the market!

Great products. The nail clippers, especially, were a joy to use. One minor issue: The nail clipper is already cosmetically damaged out of the box: specifically, the part of the lever below the pin where it comes in contact with the round protrusion on the upper clipper. The plating in that area has already worn off... not sure why, because it hasn't been used. Anyway, I'm thinking of ordering the super fine nips now that they're no longer on pre-order.

Mainly subtracting a star because of customer service. What a lot of (small) businesses don't realise is that commanding a premium price for their products means they are expected to provide exceptional customer support. More so if they're also targeting professionals — which I'm not, by the way — but B2B by nature also requires a more engaged level of customer support.

Order placed on 4 Jan. I bought GBP300+ worth of items. None of my products were on a preorder basis and I selected the fastest shipping possible. They were also back from the holidays, so it's no longer a "seasonal period". I messaged them on 9 Jan re: my order. But also called the following morning. Then they finally revealed the reason for the delay: they were waiting on ONE single item to arrive from their manufacturer before shipping. Anyway, I told them fine... but I would maybe consider cancelling the following week if the order doesn't arrive by then. At which point I think the lady on the other line panicked and offered to ship the rest of my products right away. Although I managed to talk to them on the phone, my email remained unanswered/unacknowledged.

Areas to improve:
1. Proactively communicate delays. Don't wait for customers to contact you.
2. Strive to communicate to your customers across different channels. I get that the email was now a duplicate of the issue I raised. Premium customer support means that you still address it to acknowledge that you've had a call with me.

I don't think being a "small" business is an excuse, because there are PLENTY of small businesses out there that do better. (Culturally, just look at how small business in Japan do business.) It's really just a matter of how you prioritise and invest time/resources within your business. And if you can't/don't want to provide some competitive level of customer support, you might want to reconsider your pricing strategy and positioning.

I’ve emailed several times, regarding my order, spoke to Alexandra and was advised to email the company, however I’ve had no response from them whatsoever.
Disappointed with the service and with the curlers , they are cheaply made not of the standard of their other products.
Hi I have re sent the emails, these have definitely been sent to the correct email address I’ve double checked, and they are from my other email address as that’s the email address used when placing the order, dolledup one order number NPRO1025660

Love all of the products from navy! The smell is amazing and they really do work. My clients also love the cuticle balm. Customer service is perfect & postage always super quick! Would definitely recommend to anyone!