Nahdi Anmeldelser 

Very disappointing experience lately with Nahdi Online, especially from the branch facing Masjid Al-Ghayth.
I placed orders for delivery, but they were cancelled without a proper reason. I was then told to go collect the items myself from other branches, even though I paid for delivery.

Very Bad Experience with Nahdi Dr. I am not going to mentioned the name of person but they totaly unprofessional and unresponsable in his field since In 3 days ago i need Medicine in packing but still i did not not received yut i am heart petiosnt but they dont care about our health my special request to his main head office. I from them in meeting that plese how to treatment with patients how deal with petiosnt and give them Medicine on time as they commitment very disappointing from them.. specially 2 Branches 1 in SABA Clinic behind China mall and 2 is 60 street SABA clinic.........so sad...

I have been trying to get my order for almost a month now. I call customer service around 10 times a day, but unfortunately, no one seems to know where my order is or what is happening with it.

Every employee gives me a different answer, and I still haven’t received a clear solution. I am trying to call again now, but the line has been busy for almost two hours.

This is extremely frustrating and disappointing. I just want to receive my order or get a clear explanation about what is happening with it.

I ordered shampoo that was on sale online and entered my full address, which was in Sharjah. The order was confirmed, but I was surprised to receive a WhatsApp message from the pharmacy the next morning asking for my location and address. They apologized for the delay after five hours, then offered further excuses, claiming the product was unavailable, having been shipped to Dubai and unable to restock that day. They advised me to contact the delivery driver first. After all this hassle, I decided to cancel the order. Thankfully, I had chosen cash on delivery instead of paying by card. The worst service ever!

Great service,items all goods,on time delivered and the representative for the delivery

Very worst experience.. I just bought a fragrance free soap from their shop located in dar altawheed intercontinental Makkah just before Hajj for my Hajj days. But I didn't used it even for a single time. On my back from Hajj rituals I thought to exchange the soap with any other product of my need, while I went to them they said it's box is damaged although it wasn't.. I told them about my journey, I explained them the soap was just in my bag that's why it's box is a little bit crunchy. They clearly refused to make a change although their website mentions that any product could be changed or returned under 14 days. Very bad and no satisfactory experience with them. Next time I'll go to any other pharmacy.

Regards

Worst customer service ever. I wish i read the reviews earlier. The delivery service was awful. The delivery man left without delivering the priducts twice. The app did not say which area it covers. And when i selected the area they covered. He did not want to come to that location it would have taken just 1 minute. I did not get any product but the app said delivered. I hate al nahdi and its service. Do not purchase from them please.

Very cheap prices and authentic products

The worst service ever I see
Don’t order anything online Al Nahdi is the worse customer service in the world.
If there is option for zero star I will give.
How they are ignoring this much negative feedback why they don’t read customers feedback.
Please improve your customer service

They do not have proper customer services when ordering online, and they deliver the product very late

FAKE PERFUMES. PAID OVER 250$

My medical insurance addressing all the medicine recipes to Nahdi Pharmacy Co but: 1) the Coufatex (Warfarin) is not distributed : in such case there must be a list of meds. the pharmacy does not handle hence the insurance should not assign to Nahdi to avoid wasting time to get a further approval for another Pharmacy and go there. 2) Pills Micardis for hypertension: I got the approval and went to one branch on my way to work : not available even another equivalent then I went to another big branch where I found one pack instead of 3. The operator told me to come back one day later to get the balance and I paid the bill for all but once returned the day after nothing was arrived yet despite I guess so many people are affacted by hypertension. Moreover by having paid in a branch I must come back in the same to get the balance. Finally my opinion is : Nahdi shops (yes, mostly are shops) are full of cosmetics, perfumes, body care items as well of diaphers that most of people can buy for much cheaper prices in the ipermarkers, a pharmacy should concentrate their business on meds. availability and service. Just my opinion but I got a better impression from other pharmacies .

I purchased a Gucci Flora perfume from Nahdi, but unfortunately, the scent was not the same as the one I usually buy. I strongly suspect this may be due to poor storage conditions.

I initially filed a complaint around October 20–22 and followed up multiple times. Each time, I was told the issue would be resolved within two days, yet nothing happened. I have now been waiting for more than a month with no real action or solution.

Additionally, I returned the package to Samsa on 23/11/2025, and the company attempted a refund on 26/11/2025, but the process failed. I contacted them again, and they requested a bank statement to verify that I had not received the refund—despite having a full accounting department that can easily confirm this information.

As of now, the refund has still not been issued.

This lack of follow-up, delayed response, and inefficient handling of refunds is extremely disappointing, especially from a well-known brand like Nahdi. I truly hope the issue will be resolved soon and that customer service and product handling standards are improved.

I wouldn’t even give 1 star, went in today to enquire for antibiotics was turned away as a prescription was needed. Went to another pharmacy. They told me that Nahdi has a clinic service and they should’ve offered it to you so I went back asked them for that service the man looks like a penguin was not very helpful and the appointment for the clinic did not take place shame on the two who are serving people to heal them when them two should be really clean the streets with their attitude and awkwardness in that store next to Saffa towers Towers luckily it’s only a small store and trust me the man look like a penguin

One star for their delivery service is too much. I am from Al Hasa and I am waiting now 2 days for my medication to be delivered❗️Today is the 3rd day. I called their service number 3 times last night snd every time another gentleman promised me the branch who must deliver my medicine will call me me. This is day 3 and nothing! This is the last straw and I will NEVER order from them again. Previous deliveries were also problematic because their drivers can’t understand basic English. They call you but cant even say ‘I’m at your house’ so I’m always running down and chasing them in the streets to find them. Pathetic!

I am a loyal customer to Al Nahdi, never had a bad experience be it online or with their physical store. Items were delivered on time.

The worse experience ever. Not only can you enter just a saudi number to register but it takes FOUR DAYS TO DELIVER A PANADOL WITHOUT MENTIONING SO. Never order from them. And they DONT REFUND.

*Worst customer service – never ordering again from Nahdi*

I placed an order through the Nahdi app. Before placing it, I tried to update my phone number (since I had changed numbers), but the app don’t let you change your phone number. Still, I completed the order with the correct email and address etc.

Immediately after placing the order, I sent several emails to customer service, but I never received a single reply. Honestly, there’s no point in even trying to contact them – they simply don’t answer emails.

The “Track your order” feature is also useless. I checked it every day for two weeks, hoping to see my order marked as “out for delivery,” but it never happened. Then, without any notice, after calling their customer service they inform me that they canceled my order.

They refuse to refund me, and I’ve completely lost my money. This was my last time ordering from them. Terrible service, completely unprofessional and unreliable.

Also, I strongly advise against taking any kind of medical advice from their store staff. They have repeatedly advised us the wrong medications.

Please stay away from this pharmacy. I just purchased some insulin and it turned out it’s poisonous. Take extra caution.

Very bad customer service
Poor communication skills