Mellow Mattresses Anmeldelser 

Trying to arrange a return and refund with this company is an absolute nightmare.
I’ve had the cooling hybrid queen mattress for under a year, and it has already lost most of its support, becoming incredibly soft and sagging in the middle.
I originally contacted customer support on September 15th. It took them an entire week just to send an initial response. Since then, it takes a week or more for them to reply to any follow-up emails, and they refuse to give a straight answer.
Be warned: they will only give you a refund if you prove you donated the mattress to a non-profit organization. Worse yet, they force you to donate the flimsy 'free' mattress protector and 'premium' pillows as well to get your money back—something that should be made explicitly clear at the time of purchase.
While they offered to arrange the Salvation Army (Salvos) to collect the mattress, they completely ignore any emails trying to actually schedule the pickup. They are clearly trying to run out the clock on my trial period. Avoid this company at all costs.

The mattress topper is garbage. It arrived Friday 03/27/2026. I took it out of the packaging. On the website it was described as, "cloud like"and "cooling" it's very thin and has a lump in the middle. I put it on the bed lump didn't go away. It was so uncomfortable and hot I took it off the bed in about an hour. Wrote the company the next day to try and start a return that was Saturday 03/28/2026. Was told by a rep they would be back in touch with me in 24-48 hrs. It's almost 72 hours later and still haven't heard anything.
They not only have a garbage product but bad service. It's easily one of the worst purchases I've ever made. Don't buy from Mellow

Avoid Avoid. Constants lies about delivery , 5 different dates and times given. terrible service.

I initially bought the mat and, although delivery took quite a long time, the product seemed good at first. However, I recently discovered a quality issue with the mat. I’ve been trying to resolve this with the company for the past couple of months, but their customer service has been extremely unhelpful.

I’ve been given the run-around the entire time. They kept asking for information about my issue, and when I provided everything they requested, they didn’t address anything I said. Now they’ve stopped responding altogether, leaving me with a damaged rug and no support. Very disappointing experience.

Perfect fit. Very comfortable. Really pleased. Thank you

First class product and customer service. Prompt delivery. Extremely satisfied and happy to recommend this company and their products.

Quality product at a fair price. Good communication and fast delivery.
I strongly recommend this company and it's products.
I have no association with this company other than as a customer, in case anyone is wondering!

the service and communication is excellent for this company. the only issue we had was delivery which with the help of the company was sorted. I would highly recommend the mattress we bought and look forward to many good night's sleep.

What a fantastic company ! Called to order a mattress for my electric bed. I had lots of communication with the company discussing my particular needs and e mails were answered immediately. Followed their advice I purchased my mattress which arrived beautifully packed within 3 days! Have slept all through the night ever since! Fabulous product and the outer cover is of amazing quality . Thank you for helping me finally face my days rested and pain free!

We bought our mattress at the 3 counties event in Malvern, Worcester, and are over the moon with it, we have had it must be at least a year and no problems, we are both proper size {slim) in our 60 to 70s and like a firm mattress, we can get out in the night and the other is not disturbed, brilliant and much cheaper than the equivalent sprung mattress, we recommend them, many thanks,

Very informative regards the product. Delivered on time 1st class

Fantastic service , very helpful with choosing the right product, excellent delivery service would recommend this company .

Absolutely brilliant I sleep like a log now

Really pleased with replacement mattress for our motorhome. Made longer trips ( Croatia) so much more restful.

Wonderful product and service. We have had 3 mattresses across two motorhomes and can't fault anything. We have recommended them to our friends and all are also very happy. Made to measure by MyMellow in the UK and delivery within a week. 😍

The mattress is everything the salesman said it would be. Delivery is quick and on time. Packaging is amazing. We get good nights sleep now in our motorhome.

We have found the topper to be of good quality. Fast delivery to France.
Used daily for 3 months whilst travelling, very comfortable.