Collected our new Dethleffs on the 18th of March, had various issues with the van from day one,I feel like I’ve not had a great response, sometimes no response from the sales person regarding the issues. The van popped a coolant pipe on the 27th causing it to overheat, Fiat assistant came out and did a temp repair to get me home, The issue got reported to sales/service, 8 weeks in still not had any of the issues sorted by Erwin. I feel like they’re happy to take your money, then ignore you.
Bad after care service.
Mr S Mills

I am writing this review after 8 months of dismal, frustrating service from this company. My mother's motorhome was recovered to this garage in September 2024 after being stolen. All it required to repair was to change the locks and fix 2 interior blinds as very little damage had occurred as result of the theft.
Communication from the garage was abysmal. Promises to call with updates never happened, requiring my 74 year old mother to have to call them repeatedly for updates. It took over 4 months to source the parts (when we were told it should be 3 weeks by their service manager when we visited in January - he has subsequently left the business).
Once parts were obtained, it then took many, many phone calls from my mother, my brother and I to try and get anything done with them.
The van was finally returned to my mother this week (May 2025), over 8 months after they first received it.
We had to resort to travelling to the garage to speak to customer service as they continually failed to respond to phone call enquires for information.
The final insult was that the van was delayed being returned as it was claimed that they need to valet it. The van arrived in a filthy state so no valeting had been done. When my mother called to ask why this hadn't been done she was promised someone would call her back in 10 mins..... that was 4 days ago and guess what. yep still waiting.
We will be following up this complaint with trading standards as the garage has charged her insurance company £7000 for the work completed (including valeting).
My mother feels she has been treated dreadfully and we agree.

UPDATE IN RESPONSE TO YOUR REPLY:
- The van was NOT valeted. My mother has videoed the state of the van as it was returned to her. There is grit on the floor. The footwell mats were tossed into the back. There was packaging strewn around the back.
- We have all the packaging for the parts you were waiting for as you left them lying in the van and they are dated January so you’ve had them for 5 months.

So either you are incompetent or lying. The number of other bad reviews on here is quite telling.

So far job going well
Waiting for parts from Germany
Staff great

Helpful staff, especially Hanna, the only improvement would be to have timed ‘slots’ for shorter repair jobs where owners could wait for a shorter fixed time. Having said that, once they had recognised the issue it was soon fixed.

We went to Travelworld as they had a wide range of vehicles for us to see before making our decision. We liked the Hymer range and had specific requirements. We were made welcome and Reece Penn showed us a number of different vehicles to identify which were likely to be most suitable for us. Reece then took us through the vehicle configurator to give us a ball park cost. We narrowed it down to two vehicles and made the final decision on their stand at the Motorhome and Caravan Show at the NEC. They were very patient with us and allowed us plenty of time to make the choice. We placed the order and booked a build slot. Reece helped us with the choice of options and was always available on the phone when needed. The vehicle has been delivered on time and on budget. We are delighted with it. The handover was thorough and now we look forward to enjoying our new Motor Home. We are pleased to recommend Travelworld for an excellent range of vehicles to suit many budgets and good service throughout. We will be returning to Travelworld for vehicle and habitation service in the future.

Excellent guidance and advice. Friendly and professional.

Excellent customer service from both Hannah and Hollie
Would definitely recommend them

We booked in to have air con installed,as an in out same day appointment. impressed with all the reminders and communication. Arrived at 8:30, Hannah had the worksheet, however didn’t have a clue what we were in for. Eventually sorted and told that we needed to be back for 15:30 (email said 17:00). Left the site, we were called at midday, informing us that they needed the van until the next day.

1: we live 100 miles away
2: we were using the motorhome for a week in Shrewsbury, taking one day to go to Stafford
3: All our equipment was in Shrewsbury

After numerous stressful phone calls, they agreed that we could have the motorhome back at 17:15.

Hugely dissatisfied and disappointed.

Bring back Harry, he was amazing.

Good service work was carried out in a timely manner

After having an EBL problem yesterday morning, the whole service team were very helpful in sourcing a replacement and getting us in first thing today to fit a replacement. Additionally, although not booked in prior to arrival they also squeezed us in for some outstanding warranty work; getting us away before midday. Quick, easy and all with a smile.. Many thanks to the whole team.

Fabulous experience from initial is it to purchase to handover.
Reece was fantastic to deal with all the way through the process. We would fully recommend you go see him if you’re thinking of buying a motor home.

Fantastic Service
It’s the first time using the Erwin Hymer Centre.
I will definitely recommend and will be returning. Regards Simon G

Jake took my initial call as I have been a previous customer although I had gone into a competitive brand in recent years we kept in touch.. great welcome, great selection on display ( this has always been a big plus for me ) you can't spend this sort of money off a brochure, spent a couple of hours looking at the different versions of the same van and others on site just to be sure and agreed on the model we wanted. Deal done, extras to be retro fitted ordered, collected a few weeks later for the new plate, great video pre delivery and excellent communication prior to delivery keeping me updated . Its the same old story, deal with a huge group and nobody cares, this is a family owned and run company ,so they do care, good old fashioned personal care and at the end of the day we all know people deal with people ... Happy to recommend ,if you are looking for a new Motorhomes ,go take a look they always have a huge choice.

Don’t touch this dealership. I can’t honestly believe what I’ve just been told. So I turned up for a service at 8.30 this morning (as I was told to do so) and was told when I booked the service it would take around 2 hours. At 12 noon I asked how much longer my vehicle would be, to be told it hadn’t yet gone to the workshop. At this point I asked to see the service manager and waited 15 minutes and didn’t show. I went downstairs and asked where he was and apparently he was eating his lunch.
About 10 minutes later he rocked up with a complete attitude and told me it was now in the workshop and would be a further 1 1/2 hours. This was conveniently after I had asked them to have the vehicle back, as I wasn’t waiting any longer. I asked him why I had been told at the time of booking that it would take 2 hrs. He said “you never should have been told that as we don’t have time slots, so if you don’t like it go elsewhere”.
Not only was I taken back by this attitude, but other customers were privy to this conversation and were disgusted. Apparently this attitude is common practice.
I am a business owner and if my staff ever talked to anyone like this, I’d be appalled.
Don’t touch Erwin Hymer unless you are willing to sit around all day waiting and want to be spoken to like dirt.
Erwin Hymer - if you want to build on your customer base then send your so called Customer Services Manager Rob King for some serious customer service training , if you don’t keep doing what you’re doing, as soon you won’t have any customers.

STILL WAITING ! NO REPLY TO MY COMPLAINT
3YRS.

We where made very welcome lovely environment and friendly staff.

Good communication, very well informed on the progress of the work been carried out.

How to start, decided to purchase a new Hymer Grand Canyon 4X4 and on researching Travelworld is the UK representation, communication started and a deal was agreed…. They requested payment in full a week before collecting (I don’t live in the UK) and this without even seen it, I reluctantly agreed, then my flight to the UK was not scheduled to land just within the opening time, Travelworld declined to open a further 30 or so minutes but offered a contribution to the hotel accommodation for one night (this I never received) the collection and handover was mostly processed but my question about a inverter was corrected (they said it had one but in reality it never). At this point I was loosing faith, I asked what is the cost to install and £3,200ish and four hours was the quote…. I ask what can be offered to make good this omission and two Hymer jackets appeared as goodwill, so now I think let’s just push-on and put this behind me …. I travel back home (this involves a ferry journey) then the Mercedes-Benz Sprinter develops a engine emissions problem and goes into limp mode less than 1,000 miles that then brings to the surface the Sprinter has sat idle for 10 months unsold …. I phoned Hymer obviously who quickly passed the problem to Mercedes-Benz UK who organised a flatbed transport back to the UK and 10 days later it returned and I paid for a service to keep
The warrenty valid), thankfully all is well now with the engine emissions ….. Then to my dismay the Truma heater became intermittent, again I phoned Travelworld who firstly
ignored my request for assistance, eventually they responded to my emails and recommended the first action with a hard re-set option on the Truma and initially that worked but only once …… Then in frustration I contacted Truma directly and they took responsibility, organised a UK dealer (not Travelworld who now stopped replying) who took my booking that involved a trip back to the UK at my expense, then
It was found to be a wiring problem on the Truma heater block connection to the glow plug…. So here I am less than 2,000 miles and thinking I have questionable support from Travelworld who appears have little honour and only focus to respond about sales enquiries…. Just my experience but all factually correct and I can provide email evidence. ….. Apologies for the long description but I needed to get this off my chest.

Excellent company did an mot on our new campervan good value for money and cleaned it inside and out free of charge