I recently wrote a review of the Sales Service provided by Erwin Hymer Centre Travelworld. I was critical of the attitude towards customers. I am happy to report I have been contacted by Jake who offered a heartfelt apology and has proposed a remedy for my complaint. I am hoping from this point that my purchase will be a better experience

We purchased our 2nd motorhome from Travelworld 9 years ago, throughout that period we’ve had our motorhome serviced at Travelworld and benefitted from the extensive range of expertise within the department. We took the option of taking out the motorhome labour & faulty replacement parts insurance, this has given us 9 years of worry free motorhoming. The motorhome still runs & looks virtually like new. Special thanks to Mollie for her friendly helpful advice and organising our recent mechanical repair.

Great experience

Great communication from start to finish
Simon kept us informed at every opportunity and always returned calls if he wasnt available at the time
A genuine chap and an asset to the company

After a very frustrating experience with ongoing issues and poor customer service elsewhere relating to my Hymer MLT 570 Crossover, it was a real relief to deal with Travel World.

From the outset, their team were professional, courteous, and genuinely helpful. They took the time to listen properly to the problems I’d been experiencing and approached everything with a clear willingness to resolve the issues — not just patch them up.

The warranty work was carried out to a high standard, and, importantly, communication throughout the process was excellent. I was kept informed at each stage, which made a big difference after previous experiences where this simply didn’t happen.

What stood out most was their attitude — polite, respectful, and proactive. It felt like they actually cared about both the vehicle and the customer, which shouldn’t be rare, but unfortunately often is.

Travel World is the first dealer I’ve dealt with who has restored some confidence in the ownership experience of this motorhome. I wouldn’t hesitate to recommend them to others and will happily return in the future.

We had an issue with our water pump on our Campervan we had bought a couple of weeks earlier. Rang Travelworld on Monday afternoon and after a couple of checks they booked me in for the next day. Turned up at 9am and had a new pump fitted and van cleaned by 11! Whilst there great service from all the staff, especially the receptionist and Rae in Service. Great after sales service which meant we have not had to cancel plans for the following weekend.

Purchased motor home from Adrian. Very professional, explained everything very clearly. Motorhome ready on time, very good hand over. Liked the buying process it felt very secure. Would buy from Adrian at Hymer again.

My experience with Erwin Hymer Centre Travelworld was extremely disappointing and fell well below what I would expect from a major dealer. Communication was consistently poor — emails and calls often went unanswered for days,
Even after withdrawing, it took over a week for my £15,000 holding deposit to be refunded, which is unacceptable for a business of this size. Throughout the process, there was very little proactive communication or transparency.
I would strongly advise potential customers to proceed with caution, ensure all terms are confirmed in writing, and clarify refund timelines before paying any large deposits.
The motorhome home we put a deposit on was subject to viewing. We decided this wasn't the one for us leaving me with no choice but to cancel my order. I notified them 1st thing on Monday morning via a phone call then an email as requested. 7 days later no refund or confirmation.
#hymer #motorhome #camper

Adrian made the whole experience of buying a new motorhome smooth and enjoyable. He explained the intricacies and replied promptly to any questions I had. Thanks Adrian.

Excellent staff informative and helpful

Now on our seventh motorhome, all of which have been new or nearly new and all premium brands.
We have experienced the service of several dealers, so know what to expect.
I must say that we have recently experienced the very best care so far!!
Right from initial telephone calls, to booking in and to onsite repairs. Excellent is a word that I rarely use, but praise where praise is due. Special thanks to Rae and James for their enthusiasm, care and attention to detail.
The additional cost of the Hymer product seems justified when we receive such an excellent service. Thankyou.

Everything, particularly efficiency of the staff and helpfull

Very helpful, personal and warm staff

From start to finish purchasing a new Hymer camper van was made very easy by the very friendly staff. Nothing was too much trouble and the team kept me informed every step of the way. Well done and thank you very much.

Relaxed introduction, no pressure sales, no oh this is a limited time offer. Appreciated treating buyers with the intelligence they possess. Regular contact and clear process.

Our existing Hymer dealer has been struggling to even identify / clarify a longstanding DVLA recall issue. Within a very short timescale Rae in service had gone out of her way to enquire via the manufacturer and revert with complete clarity the safety issue which needed attention.
Stark contrast here with a service / aftermarket team who are accessible and responsive.

Today I visited Erwin Hymer Centre Travelworld for my motorhome maintenance, and the experience was outstanding from start to finish.

About the Team: A huge thank you to Rae at the reception, who was both kind and patient. It snowed heavily in the city where I live last night, and I endured a grueling three-hour drive through the snow (a route that the sat nav showed should only take 1 hour and 40 minutes). I arrived feeling exhausted, but their warm welcome immediately helped me relax.

Technical Expertise: Special thanks to engineer Steve, whose professional knowledge is incredibly solid. He keenly identified a very hidden safety hazard in the gas piping I had modified myself—something that would be almost impossible to notice in everyday use. He explained the issue to me very clearly and patiently. During this time, he also brought along a young engineer, Frase, to demonstrate the correct use of LPG safety protection equipment on-site, which left a very deep impression on me.

Service Beyond Expectations: They quickly repaired my diesel heater and conducted continuous testing for three hours. Not only that, to ensure my upcoming snow-season trip goes without a hitch, they also proactively performed secondary tests on the electric heating mode and the mixed heating mode. This rigorous and thoughtful service made me feel very much at ease.

Human Touch and Warmth: The entire team was full of energy and very friendly. As I was leaving, everyone was laughing together. I’m not sure if they noticed the little “key protector” joke my wife designed for me—it was actually a finger cot my wife uses for skincare, and putting it on the key did indeed lead to some funny associations. Everyone’s smiles and sincerity were brighter than the sunshine in my home country of Greece; this kind-hearted humor made me feel very warm.

There was also a young man in the shop whose name I don't know, who assisted me with directions when I first arrived; I would like to thank him as well.

It is precisely because of this excellent team that I have developed great trust in this company. Therefore, I have decided that I might buy a larger Hymer from them next year. Highly recommended!