MedicAlertUK Anmeldelser 

29
TrustScore 3.5 av 5

3,7

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Phone call answered straight away. Response to my query - about need for new clasp - very straight forward: They would pass my information to the repairs department. I received an email within... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

My daughter was recommended to get a MedicAlert ID by the A&E consultant when she was diagnosed with Addison's Disease. I spoke to a lovely registered at nurse MedicAlert who spent time with me to he... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

1 star is one too many! I ordered and personalised an alert bracelet but instead of the bracelet arriving ten working days later I realised that the 36 pounds I had been scammed out of had paid for a... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Bought for my 3year old who has anaphylactic allergies, mostly for peace of mind if she gets lost etc. We bought the bracelet that can't be removed but the rings holding the plate kept breaking. I em... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Veldedighet
  2. Smykkegravør
  3. Produsent av medisinsk utstyr
  4. Leverandør av medisinsk utstyr

Skrevet av virksomheten

MedicAlert is the original and only charity provider of medical ID services in the UK. We support people with medical conditions and allergies, keeping them safe in emergency situations, by providing the full medical ID service and custom-made medical ID jewellery.


Kontaktopplysninger

3,7

Middels

TrustScore 3.5 av 5

29 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,7

Alle anmeldelser

(29)

2 anmeldelser i de siste 12 månedene

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Vurdert til 5 av 5 stjerner

Great product and fantastic customer service

My daughter was recommended to get a MedicAlert ID by the A&E consultant when she was diagnosed with Addison's Disease. I spoke to a lovely registered at nurse MedicAlert who spent time with me to help prioritise her conditions to ensure fast and accurate treatment in the event of an emergency. Knowing that paramedics are trained to look for the ID gives her confidence to get on with her life. I thought I might struggle to get her to wear her silver necklace, but she's never taken it off in the last 5 years! All at such a reasonable price too - she pays more each month for her iced lattes!

15. april 2024
Anmeldelse skrevet uten oppfordring
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Svar fra MedicAlertUK

Hi Colette,

We appreciate you taking the time to leave us a fantastic 5-star review! 

MedicAlert is proud to be able to provide all of our members with access to a registered nurse for any medical questions, whether it is about what to put on their medical IDs or the actual medical record itself.

I am glad you are also delighted with our jewellery; the silver classic necklace is one of our firm favourites. Regarding the iced lattes, I hope she sometimes treats you to one too!

Kind regards,

The MedicAlert Team

Vurdert til 5 av 5 stjerner

Recently joined MedicAlert and had a…

Recently joined MedicAlert and had a great experience I was able to speak to a lovely nurse who helped me decide what to put on my bracelet. Received my bracelet and the engraving is clear and the design is great. Would definitely recommend them, I already feel safer!

15. mai 2024
Anmeldelse skrevet uten oppfordring
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Svar fra MedicAlertUK

Hi Hannah, 

Thank you for taking the time to leave us a 5-star review. It is fantastic to hear that you are happy with our service, especially from one of our nurses. We take great pride in providing our members with the option to speak with a registered nurse; this is what sets our service apart!

Kind regards,

The MedicAlert Team

Vurdert til 1 av 5 stjerner

1 star is one too many

1 star is one too many! I ordered and personalised an alert bracelet but instead of the bracelet arriving ten working days later I realised that the 36 pounds I had been scammed out of had paid for a yearly membership! I needed the bracelet due to a medical condition which means I can’t have a normal general anaesthetic because it can kill me. So this was rather urgent in case I am in an accident. Don’t order anything from this company. A complete scam!

18. april 2024
Anmeldelse skrevet uten oppfordring
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Svar fra MedicAlertUK

Hi Nicky,

I sincerely apologise for your dissatisfaction.

Since all of our jewellery is engraved and assembled in-house, all orders have a 10-working day lead time.

In relation to the £36, this is for the annual membership fee. You should have been notified of this upon signing up with our service. I am sorry if this was not made clear, and I will be passing your feedback on to the relevant team.

Just to clarify what the annual subscription fee is for, this is to allow our members' access to our additional services.

These include, but are not limited to: obtaining access to your own online medical record; an international emergency telephone number that is available 24/7; and having a team of nurses available to assist our members with any medical queries, including those about the wording on our jewellery or any other medical concerns you have with your record.

If there is anything we can possibly do to help resolve this matter, please get in touch with us; a member of our team will be on hand to discuss this further with you.

Kind regards,

The MedicAlert Team

Vurdert til 1 av 5 stjerner

More questions than the Spanish Inquisition

Needs to cancel membership for my mother and eventually managed to, not before the agent Lee, told her not to wear the bracelet anymore, as it would be “dangerous”. I did enquire as to whether they would explode, self destruct or electrocute her, but I am still waiting for a response. Avoid as not necessary, paramedics do not use this service. Waste of money.

22. september 2023
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Svar fra MedicAlertUK

Hi,

I'm sorry to hear that the level of service you received did not meet your expectations.

If a member would like to cancel their membership, we can only advise them to no longer wear our products. This is because it could postpone any necessary treatment if the wearer finds themselves in an unfortunate medical emergency.

Please get in contact with us if there is anything we can do to help address the negative feedback, and we will do our best to support you.

Kind regards,

The MedicAlert Team

Vurdert til 1 av 5 stjerner

I would not renew again.

I have had membership to Medic alert for many years. I have a son with autism and learning disabilities. The emblems are of very poor quality. Within a very short period of time, the enamel starts disintegrating, the front of the emblem stratches easily and generally looks very tatty. The clips break and the bracelets get lost.

Of most concern however is the very aggressive marketing campaign, frequent telephone calls asking to speak with the member [whose emblem states is non verbal. Seriously!!!!!] because member has not renewed his membership.

Not worth the money and certainly no faith in their record keeping if they can't even ascertain whether or not it is possible to communicate with the member.

I have managed to get a couple of cards from Autism Berkshire - Thames Valley Police Alert Card. They are worn on a lanyard and have never gotten lost [unlike several bracelets.

9. januar 2023
Anmeldelse skrevet uten oppfordring
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Svar fra MedicAlertUK

Hi Yvette ,

We sincerely apologise for the experience you've had. Your feedback is very important to us, and we are committed to addressing your concerns. Please feel free to reach out to us directly so we can better understand and rectify the issues you've faced.

Kind regards,

The MedicAlert Team

Vurdert til 1 av 5 stjerner

Beware of this illegal scam company

Beware of this illegal scam company. I signed up with them to get a bracelet but that comes with an expensive yearly subscription. There is no way to cancel. They continually spam you asking for payment but it gets worse than this:

This company sent marketting emails to the emergency contacts that I had registered warning them that I was 'in danger because I didnt pay my subscription'. This breaks european data protection and privacy laws - GDPR. These contacts were given for emergency use, NOT for aggressive marketting.

13. januar 2023
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Svar fra MedicAlertUK

Hi Rob,

Thank you for sharing your feedback.

We are very sorry to hear you are disappointed with the service you received. Given that all of our members should have the freedom to cancel at any moment, I can appreciate how frustrating this must have been. Please do not hesitate to contact us if you would like to talk about this further.

Kind regards,

The MedicAlert Team

Vurdert til 1 av 5 stjerner

What kind of charity is that?

Like many people, i have a medical condition that means I need to wear a form of identification and basic medical information about my illness, just in case of emergency.

I used to use medicalert as they provided what I thought I needed. The bracelet would last several years and as the information contained on it never changed, I lapsed with my yearly subscriptions. When I phoned to order a new bracelet, I was told I would have to start paying the subscription again, when all I wanted was a new bracelet and the information contained therein. I was told this was because the indepth information contained on my file was what was really needed by the medical professionals. I didn't believe them.

I searched on the Internet for similar companies offering this type of engraved bracelet and ordered one for much less than a years subscription with medicalert, never mind the cost of their bracelet.

But when my new bargain arrived, the medicalert customer service assistant's words caused a degree of doubt in my mind, so one day I spotted an ambulance crew taking a break in a service area. I asked them if they saw the new bracelet on me, whether they would know exactly how to proceed in an emergency situation. Not only did they satisfy my concerns about that, they said that the in depth reports are not necessary or worth the money.

I feel medicalert gave me misleading information in order to make money from me. Not very charitable.

17. juni 2022
Anmeldelse skrevet uten oppfordring
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Svar fra MedicAlertUK

Hi Roy,

Thank you for letting us know about your experience. We value your feedback and apologise that our service did not meet your expectations. We truly want you to have a positive experience with us.

If you decide to return to us in the future, please don't hesitate to contact us. We would love to understand how we can improve and ensure your next interaction with us is a much better one. 

Kind regards, 

The MedicAlert Team

Vurdert til 5 av 5 stjerner

BEAUTIFUL BRACELET, WONDERFUL COMPANY

I ordered my Byzantine Heavyweight bracelet on the 02/02/22 and received it today 16/02/22. I am absolutely delighted. The bracelet is stunning and the craftmanship is beautiful. As this item is handcrafted I was surprised at how quickly I received it. I am so happy with my purchase and would definitely recommend this company to my friends and family.

17. februar 2022
Anmeldelse skrevet uten oppfordring
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Svar fra MedicAlertUK

Hi Michelle,

Thank you for leaving a fantastic 5-star review. We are delighted to hear that you are happy with your bracelet! We'd love to hear about your future experiences with our service and products.

Kind regards,

The MedicAlert Team

Vurdert til 1 av 5 stjerner

Beware their expensive poor quality jewellery & the small print!

I bought a silver bracelet with red enamelling. After less than 2 months the enamel started to come off. I notified them as it was covered by a 1 year warranty.
I was told that this was fair wear & tear as the enamel is not permanent and may come off with certain types of soap. They sited 2 clauses in their terms & conditions.
I submitted a review of the bracelet on their web site, but a month on & it still hasn't appeared. The terms & conditions are not visible until after you have completed the purchase, and nowhere in the product description does it say that the enamel is temporary.

26. februar 2014
Anmeldelse skrevet uten oppfordring

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