Manchester City FC Anmeldelser 

DO NOT ORDER FROM THEIR WEB SITE. HUGE DELAYS THAT THEY DON'T TELL YOU ABOUT WHEN ORDERING. I ordered a hoodie on 20th November and it hasn't arrived. Emails sent via their web site do not get replied to. Managed to talk to someone once via chat and there was nothing she could do. Disgusting behaviour.

Even 1star is too much for them. Placed an order on thw 19th November and had nothing only generic reply to my numerous emails tried to call you cant get through! Why take peoples money if you cannot fulfil the order absolutely disgusting avoid at all cost!!!

Would give 0 stars if possible. Off the peg hoodies ordered 30/10/21, obviously still not received. Can’t cancel order as cannot get through on phone nor do they answer any emails. Christmas presents that won’t be here. How this company is allowed to operate is beyond me!

Shocking....ordered shirt 9th November for Christmas, not been shipped and ignored my emails, but took my £90!!!! Yes you have issues with stock etc......but notify people when ordering. Disgusting excuse of an online shop and should not be operating if you can't deal with orders and customers! I know it won't come and its my daughters Christmas present....dont worry tho I'll put an IOU in a card for her 😡😡

Same as others
Ordered away kit for sons birthday,
Website said delivery within 10
Days!

6 weeks later still no kit and bo communication!
I emailed, no response
I phoned, and was told they would look into it ?
and still no shirt, no explanation or compensation.
Very sad son with no birthday present
Not able to cancel for a refund as can’t get through to anyone.
How is this legal?

I don't know who they have running their online operation, but they need the contract taken off them. I have had the same experience of all the other customers that have left a 1-star review,
I ordered a top for my daughters birthday weeks ago it never arrived. They don't answer the phone or reply to emails. I am going to have to do a chargeback with my bank to get the money back.
I am also embarrassed that the club I support is behaving in such an unprofessional manner.

Placed an order and I am still waiting absolutely disgusting the way they are treating the fans who placed orders in good faith, emailed several times and no response, phoned cant get through with the only way of getting through is by live chat who give the standard answers, they can afford £100m for a player maybe they should use some money on their infrastructure. I am probably going to have to buy a kit just in case.

Ordered £230 worth of clothes at the end of July and still waiting. Tried contacting several times by email they reply asking if you'd like a refund to which I say yes but still no refund issued. Try calling and can never get through. Truly disgusting as a single mother who can't afford to lose that sort of money and still no response I expected better

My son and I went on the stadium tour 1st Nov 2021

It was my birthday but his treat as a MCFC fan

It was excellent and hosted by Keith and a young lady (sorry forgotten her name)

They were really insightful about how everything worked and we took our time to see everything that we were allowed to se and they gave us the chnace to take pictures, ask questions

Well worth the £ and well organised. The whole stadium is perfect. The detail and attention paid to every aspect of presentation is superb

Thank you
Kevin

Shambolic set up trying to deal with the club for tickets. The IT systems do not work, calls waiting times over 2 hours - no way of escalating anything. Work contracted out to kids who could not give a damn. Danny Wilson the "head of" has been overseeing this for years now, dealing with the club I support is the most painful excruciating experience possible.

Ordered 2 full strips worth £250 on 2nd October for sons birthday and nothing has arrived 5 weeks later. Made 2 complaints received automated response to say someone will be in contact. And absolutely nothing. Disgusting service. Take your money and that’s it nothing. Must be something trading standards can do!

After 4 calls to customer service and 3 emails to the customer service email box I am at my wits end. None of the promised call backs have been made This includes promises by team supervisors. I have names and dates from emails and front line. Was told that the front line operatives are not allowed to give out supervisor names. So I didn't get the name of who was calling me back... didn't get a call back either. None of my queries resolved. Most worrying of the 3 issues is that the club is holding almost £275 of my money relating to a refund due from 2019/2020 season. Have confirmed that it's due but haven't refunded me despite a number of promises to do so. Am now so desperate that am thinking of reporting it as fraud.

Ordered a shirt for my daughter with her name on the back for her birthday. Arrived late and with the name spelled wrong. Raised a ticket and have had no response. Impossible to reach them on the phone as it just disconnects. Seriously guys??

Ordered a shirt on 6th August. Had an update one month later saying there were further delays. The only way I could find to cancel the order was by ‘chat’. I cancelled and ordered from another supplier and this arrived. Two months after ordering from Man City I had an email saying my original order was due to arrive. I could get no-one on the phone to explain my problem. I was expected to pay around £8 to return the shirt to the Netherlands. I had already paid postage of £4.50. When I originally ordered I did not know it was being shipped from the Netherlands. After yet another email, I did get the return postage waived. Abysmal customer service.

Ordered a shirt 22/09/21. Was informed of a 2 week delay. Okay... fair enough. 6 and a half weeks later, have I heard anything? No. Have I had the same template email copy and pasted to me 3 times? Yes.

I ask to cancel my order, but their customer service team seems that useless and appalling I don't even know if they have seen my email to cancel. I wanted my shirt ready for the new season, were now already 1/5 through. By the time they sort their wrong doings out they'll be 50% off anyway.

Poor poor customer service. Next time will just go LITERALLY anywhere else for my shirt

Ordered an away shirt for my daughters birthday on 5th September. Didn't arrive in the 3-7 days as promised on website. 16.09.21 spoke to some at call centre who told me there was a two week delay.
As there was a delay I decided to order 2 home shirts for Xmas gifts. These arrived in the allocated time, but still no away shirt.
Filled out 3 x email forms on the website and got one automated message stating as of 20.09.2021 to allow 10days. Tried 6 x to call the number today, but states they are not available. Really poor customer service.

Same as others have said. Ordered printed strip as gift about 6 weeks ago. No way to contact them. No response to fb / Instagram or Twitter messages. No response to emails. Nothing. Very disappointed and my nephew still has no birthday gift. I’d cancel but there’s no way to contact anyone to do so.

Would not give any stars. Ordered a birthday present for my son start of September still not arrived. No reply to emails no answer to phone calls nor messenger. Awful service will never buy from again

Ordered a kit for my sons birthday on 19th Sepand advised 3-7 days delivery. Day 11 and had NO update. I've emailed no reply and the phone line just cuts you off after a minute. Its my sons birthday in 3 days and I've no idea if it's been shipped yet. How do you explain that to a child? Sorry you have no present. So angry and shocked at the POOR SERVICE.

Where do I begin.....
A simple process of transferring my reason ticket to my son, resulted in numerous errors, phone calls, emails etc and when we finally thought we'd resolved matters, got debited an extra Direct debit. After waiting on hold for an hour, was told issue was resolved and would receive refund within 7 working days.......10 working days later, joined hold queue at caller number 186 and after 1 he 27 mins at caller number 75, was disconnected.
After another week and still no refund, joined the hold queue for 1 HR. A pleasant lady sat in her house in London attempted to assist with no avail. In fact I was worse off. My refund chase up was being 'flagged' by her supervisor of whom she wasn't allowed to provide a name. When asked when I can expect my refund I was told 'soon'......???? I asked for details of senior management or a complaints dept and was told it didn't exist and I would have to email the same dept that have failed to respond to any of my messages and were part of the complaint. Here I am 27 days after my money was 'unlawfully' taken from my account and still no joy.
This is how loyal working class fans are treated. Utterly shameful