Manchester City FC Anmeldelser 

We have just come back from Manchester after a busy sunny day, we visited the beloved Eithad Stadium and had a tour at 2.30pm. We had our bags checked thoroughly, ataff were very clear about our next steps before the tour. When it began we were introduced to Andy our guide, great guy, very informative, passionate about the club and full of interesting facts. (There was another guy but I apologise I cannot remember his name)
The tour was great, we enjoyed it a lot, annoyed with a few "hoggers" who only cared about getting their photos rather than to take it in turns, but this is not a reflection on the tour guides just be wary that even adults haven't learnt to share.
Also in the shop we had to queue for a while until a staff member reluctantly came over to serve, one member of staff was already taking a substantial payment from a customer in front of me and taking his time with him, as he should, but no help from other staff until a queue built up.
The stadium was extremely clean everywhere we went, staff were polite and smiling.
Cost was accurate and acceptable, would recommend to any fans, or otherwise, to see the history and the stadium in all its glory.
Thank you for making our day enjoyable and my sons 16th birthday present very special.

Mancity demonstrates exceptional football prowess with their skilled players, strategic gameplay, and consistent success, solidifying their position as a top-tier club

For Christmas we bought our nephew a stadium tour at the Etihad on Sat 6th May, 1pm when booking this city had the Leeds game on Sunday which with work we couldn’t go to, before the tour date the Leeds game gets moved to the Saturday so now we couldn’t use the grounds official parking. On the day we found a small car park not far from the ground, went to the city store and was told we missed our tour which started at 11pm instead of 1pm but we were not notified my phone or email about these changes, and was told we wasn’t allowed to go on the 1pm tour because we didn’t have tickets and was not allowed to purchase tickets on the day because we may be Leeds supporters, Joke!(12 year old boy in full city kit) was able to jump on the tour that left before we got there but missed seeing the start so basically got a walk around the pitch. the tour guide was great not his fault, but then immediately after the tour my pregnant girlfriend needed the toilet and they wouldn’t let us or my partner walk back inside to use it, and at the outside drinking area staff wouldn’t let us use those toilet because we didn’t have tickets and couldn’t purchase them earlier when we asked.
After we went back to the car to see the car trapped in the car park. Had to wait until 6pm to be able to drive home. Absolute sham of an experience, very disappointed young fan and disgusting treatment to a pregnant woman!

We arrived at a busy Manchester City store 20/05/2023.
we wanted a shirt printed with a players name so we paid for the item and joined a large queue, after waiting 35mins and getting nowhere we began to talk in the crowd with other customers. A gentleman further along the queue had been waiting 45mins and the person before him needed 10 shirts printed. We could see that all of the pressing stations were very slow and not all were manned. It was very hot and not much air conditioning, I decided to leave the queue after 40 mins and complained rather heatedly to someone who said they were in charge. She told me that they were going as fast as they could but I pointed out to her that at least two of the presses where unmanned, I was told they were on a break! there were a lot of staff behind the tills not doing anything. Had I been told I would have to wait at least one hour I definitely would not have purchased the lettering.You would assume that on a busy Saturday and days after the new kit was released that the service for these very expensive items would be excellent but sadly it wasn't. I now have to return midweek to complete my order.

Have been a season ticket holder since 1974 and the ticket office is worse now than ever. Spent 2 hours as ambulant supporter on the phone waiting then when it was my turn they cut me off. Son took us to the ticket office instead only to see one window open the other 9 shut and a big queue waiting in the wind and rain so we went home. Also been to the ticket office in the shop only to be met with a massive queue and only one person dealing with fans. A club as big as we are it's an absolute disgrace how us fans are treated and after the Brentford ticket fiasco something needs to be done with the ticket office and phone line as its become a joke. now 2 years later ticket office worse now than ever and can't get through by phone or email what is going on

Fantastic tour of stadium and academy with my 10 year old and sixteen year old sons
Shout out to Roger and George very informative but with a touch of humour and charms
Thanks

The Access team are all very helpful. Adam is brilliant he is always ready to help. The whole team are very helpful and caring. I am a disabled surporter and i need a lot of help and they are always there to help me. Thanks to you all.

The buggy is a great help and the gents 3 Ians' Ronnie David, moke Mike.and lynn aĺl who work on them are very helpful and friendly nothing is to much trouble they are always there to get a helping hand. Thank you all

5 stars for Joe in the ticket office, thank you for excellent customer service, helping me get exactly what i was looking for and for going the extra mile. Very helpful, very much appreciated.

I’m absolutely disgusted with MCFC. I first wrote in September 2022 to ask if I could possibly get a signed photo PF Erling Haaland for my grandson for Christmas. Emails were confirmed and I sent my address for it to be sent too as I wanted to hand it to him on Christmas Day. Nothing arrived!! I then thought I’d try got his 9 birthday in January. Again email was confirmed but nothing arrived.
A friend then posted on MCFC twitter also the Manager and Earling himself. Can you believe still nothing I’m absolutely disgusted what a dreadful way to run a club.

Very disappointed and disillusioned with MC. I paid for a Cityzens membership on 4th November 2022, for my 10 year old grandsons Christmas present. The pack has STILL not arrived! I have spoken to ‘customer services’ several times, been promised that I will receive a phone call…. nothing. I have email and even opened a formal complaint. I have still not received any phone call, response to my ‘official’ complaint, or the Cityzens pack. I am appalled by the lack of concern and response, especially considering the ‘social’ standing of this football club.

I still stand by my 5star review after reading all the negative reviews .. alwayz keep in mind that if you want anything done be respectful.. a smile and a friendly voice always has a positve response. I understand that these are all our opinions but i also believe that a response is always according to attitude.

Rang "customer service" for help with my son's account, whoever I spoke to needs some training in dealing with people, I felt like I was inconveniencing him by calling. When I couldn't immediately find the menu option that he suggested, he offered no further support or attempt to work out where I was on the website to try and guide me to the correct place. I heard him say "Jesus Christ" under his breath, not sure if this was aimed at me or something else he was doing in the background because I didn't really feel like he was engaged in the conversation we were having. Charging the prices they do for tickets plus matchday membership @ £55 and they can't be a*sed to help you spend your money with them.

Shocking service I received today, I ordered my son the home top for his birthday party on Saturday yet the top come without the name of his favourite player on the back in which I had paid for!!
I received an email to take it back to the shop to get the players name on the back I live 4 hours away from Manchester !!
Then I get an email to say I can have 20 percent off the price, then another email to say I can have 30 percent off the price !!!!
I’m not here to barter I just want the product I paid for horrendous service don’t order from the store, I have spent over 300 pound online in this store over the last 3 weeks the service is horrendous!!!!!!

Man city customer service where absaloutly excellent, my daughter contacted man city to try and get tickets to the city v dormand champions league match for my man city daft niece who doesn't keep well for a birthday treat and to cheer her up. Hugh at the ticket office my daughter spoke to over the phone did everything in his power to help and managed to get them tickets and was extremely helpful. When we got to Manchester on holiday my daughter and niece also did the man city tour which they said was excellent experience and again the staff where absaloutly brilliant.
Customer service excellent , tour and match experience for my daughter and niece was great. Thank you man city for making my niece feel so special and for making her time at city a experience she will never forget.

The shop knowingly sold my 11 year old a faulty product, while he explained that he'd saved up for it himself & lived 4 hours way. Shop being completely unreasonable. Will not except a postal return with proof of purchase. Well done Manchester City your greed is astounding.

Generational Manchester City family

My son came with his football club as it was supposed to be a fun day arranged by the club. To have my son sad and crying as his football team and other football teams got medals and he was told they had ran out. Not a very fun day to see my child sad and crying what should have been a great experience turned into a sad day.

My daughter ordered me a top for my grandsons birthday and five months later the 1 is coming off shirt.I messaged customer services and they have offered me 30% refund.With the amount I paid for the shirt ,they should stay on forever.I am notifing trading standards to see where I stand on this.When you pay £70 odd pound for a top you expect it to last a long time and five months is not a long time

Do not order from the City shop. I ordered a shirt last November which took 6 weeks to arrive with no apology from customer services. I again ordered a shirt as a birthday gift for my son 6 weeks ago and still has not arrived. Contacted customer services to be told "supply issue" but no indication of when it will be shipped. It is such a shame as when you go to City the staff are fabulous but whoever is responsible for online sales is really letting the club and supporters down and should be doing something about it looking at the reviews.

I went with my son and friends from nepal on holiday to watch a game city v Atletico Madrid. We all thoroughly enjoyed the game and atmosphere. Will visit again and again because my son is a Citizens fan.