Mattress Time Anmeldelser 

34
•
TrustScore 3 av 5

2,9

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

The product delivered was not as described. It was half the number of pocket springs and clearly a fat inferior quality in terms of materials etc. It appears to be a counterfeit product as I ordered... Vis mer

Vurdert til 1 av 5 stjerner

Would never use them again, they sent me wrong size mattress then said I ordered it, I had receipt to prove I ordered the correct size and they took extra money for bigger size. Arranged to swap it bu... Vis mer

Vurdert til 5 av 5 stjerner

My son loves his new mattress. I think it made the transition into his own bed so much better by having a decent mattress. I accidentally fell asleep on it the first night we got it and it is so comfo... Vis mer

Vurdert til 5 av 5 stjerner

Excellent! The mattress I ordered for my son’s bed arrived on time and was the exact item I expected from the online description. I tried lying on it and his mattress is now more comfy than my own!... Vis mer

Informasjon om virksomheten

  1. Møbelbutikk
  2. også i
  3. Soveromsmøbler

Opplysningene stammer fra ulike eksterne kilder

Mattress Time is a family run and family orientated business. We care about giving our customers the best possible products for the best possible prices, we’re determined to make our customers happy and we constantly strive to go that extra mile in order to accomplish this. Our customer services and after sales teams are amongst the best and based within the UK. All our products are manufactured and produced within the UK, supporting our country and our economy.


Kontaktopplysninger

2,9

Middels

TrustScore 3 av 5

34 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

2,9

Alle anmeldelser

(34)

0 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

My son loves his new mattress

My son loves his new mattress. I think it made the transition into his own bed so much better by having a decent mattress. I accidentally fell asleep on it the first night we got it and it is so comfortable that I would love a double for my bed!! I would definitely recommend mattress time to anyone whose looking for a decent quality and a great price. Also the delivery fee wasn't bad either!!

16. september 2018
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Fabulous service!

Excellent! The mattress I ordered for my son’s bed arrived on time and was the exact item I expected from the online description. I tried lying on it and his mattress is now more comfy than my own! Also, the delivery driver phoned half an hour prior to arrival, to confirm his estimated time of delivery. Fabulous service all round - thank you!

29. juli 2018
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent service

Excellent service. Matress was delivered in 2 days. Very reliable and would definitely recommend!!! 5 star

26. juni 2018
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Superb Service.

Very easy website to negotiate. You would be hard pressed not to find the mattress you need. Ordering was simple. Delivery was as stated and i received a phone call the day before to confirm delivery.
The mattress was well packaged and the driver was very friendly and helpful.
The mattress itself was of excellent quality and as described on the website.
I would not hesitate to use Mattress Time again. You really can trust them. I can 100% recommend them.

23. august 2017
Anmeldelse skrevet uten oppfordring
Logoen til Mattress Time

Svar fra Mattress Time

Good Afternoon

Thank you for taking the time to leave a review.

It's lovely to hear you have received a positive experience with your recent purchase, from placing your order right through to receiving the delivery.

Kind Regards

MattressTime

Vurdert til 1 av 5 stjerner

Goods not as described..Mattresses especially

This Firm are very unprofessional at dealing with matters when they go wrong..communicating with them is a problem..no customer service departments at all. they seem to be a cow boy outfit from ware I am standing.
I would avoid buying any mattresses from them as they are clearly selling cheap rubbish that are in breach of contract.
What they sell on there website does not coincide what you get delivered.
I would avoid at all costs.
I await the county court now for my reimbursement as they wont take responsibility for the crap they sell.

8. juni 2017
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

very Good service

I was kept informed throughout the process including a telephone call on the morning of the delivery

30. januar 2016
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Shocking Service

I waited in from 6.00am to 6.00pm on the appointed delivery day but product was not delivered. I phoned repeatedly during the day to ask when the item was due and to confirm the item was due for delivery on this day, only to be told it was being delivered by a third party courier and that no delivery information was available. I emailed the customer support address given on my order only for it to come back as 'mail delivery failed'. I phoned again the following morning to ask where my item was, to be told there had been a delay with it reaching the company's depot and that it should be delivered that day. I obtained a phone number for the delivery company and when I spoke to them, they confirmed the item should be delivered that day but that it was never due for delivery the previous day! The item was eventually delivered but I am very unhappy with the service I received. I will not be ordering from you again.

29. januar 2016
Anmeldelse skrevet uten oppfordring
Logoen til Mattress Time

Svar fra Mattress Time

Good afternoon Julie Salisbury,

Please accept my apologise for the inconvenience this has caused you. Our FREE deliveries are all day from 7.30am until 7.30pm, we will always try to narrow this time slot down for you when we are able to do so, I can see on your order notes that unfortunately we were unable to do this due to the courier having technical issues on the day of your delivery. We do have tracking to support that your item was posted on the correct day from us and it also shows the subsequent delay in your order, we would be more than willing to provide this to yourself directly upon request.

We have tested our email addresses and found them to all be working correctly please can you advise the email address you sent the correspondence to so we can report this to the technical team immediately.

Kind regards,

Mattress Time

Vurdert til 1 av 5 stjerner

This company does not seem to get that if you pay for a premium service then you should get a premium service.

I ordered a £500 mattress from Mattresstime. Paid £35 for premium delivery because I needed it by a certain date. I was told that date was fine. The quoted delivery period passed without any contact. No call, no email, no text. So I rang up and was told as a matter of fact that it would be late. No hint of an apology. I pointed out that I had used them and paid extra specifically because of their claimed delivery times, because I wanted it by a specific date. (Eventual delivery date 20 was days after order). Given that I had not received the premium delivery service that I paid for I suggested, perfectly politely, that they should refund the delivery fee. I was told pay it, or you can cancel the order ..."we will not be held to ransom by you". Wow.
I pointed out that they were offering no choice at all because cancelling would add another 2-3 weeks delay, on top of an item that was already late. Silly me. I thought Mattresstime might actually provide the service I paid them for and be reasonably polite as well.
So everyone, make up your own minds whether this is the sort of company you want to do business with. I'll go back to the competition, where they try to treat a customer like........a customer.

26. september 2015
Vurdert til 5 av 5 stjerner

Very Happy

Really pleased with the mattress we had delivered last week, The service was excellent, the mattress was delivered in about 15 hours!

Very comfortable mattress for under £100

1. juni 2015
Anmeldelse skrevet uten oppfordring

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