Scam - waste of money
My experience with this service has been disappointing, to say the least. I entered into this with an open mind, investing a significant amount of money upfront, hopeful that I would have the opportunity to connect with someone special. Unfortunately, my experience fell far below my expectations and of that promised in their marketing.
During my membership, I received nine recommendations, one for each month, as promised. However, for each match I agreed to connect with, I was met with polite declines from the potential matches. It was disheartening to see identical rejection emails from both of my assigned matchmakers, which only added to my frustration. I wonder whether these were genuine profiles I was sent or if I was simply unlucky with the matches I received.
Moreover, there were disconcerting lapses in the service's commitment to safeguarding member data. I received an email in which I was unintentionally blind-copied, inadvertently disclosing sensitive information about a new member. This breach raised serious doubts about the security measures in place to protect our personal details.
Another challenge I encountered revolved around getting my concerns addressed. Specifically, I had made a clear and explicit request for the one-month check-in to be carried out via a phone call, as stipulated by our agreement. Regrettably, this request was not respected, and I was informed that an email exchange would suffice. This departure from our contractual understanding not only created a contradiction but also left me with a sense of being overlooked and dismissed. Despite raising these issues and filing a formal complaint, the response I received was disappointingly generic and did little to instil confidence.
Overall, my experience with this service has been underwhelming. While I understand that matchmaking can be challenging, the consistent lack of genuine matches and the concerning data protection incident has left me questioning the value of my investment. I sincerely hope that the service takes steps to address these issues and deliver on the promises it makes to its members in the future.
1. juni 2023
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