Manageathome Anmeldelser 

I wrote to the head of Medequip - David Griffiths who own ;Manage At Home' with a complaint about delivery charges in the North of Scotland. He did not even bother to acknowledge my complaint. Says everything about what they think of their customers.

Very knowledgeable and understanding the requirements thatcwe wanted.
Alot cheaper than other companies.
Delivery was excellent

The actual ordering was good easy but the delivery was not good at all. The staff were fantastic who dealt with it. They did turn up. It took two weeks. The item was perfect.

Georgia was amazing. As is often the case, it's when things don't go smoothly that you find out what a company is really like.

During a warranty repair/replacement, Georgia was absolutely brilliant from start to finish and proactively stayed on the case to see it through to a successful conclusion. She is an absolute credit to your company, and I can't thank her enough.

Iv ordered items before from this company. Very happy with the service. Easy to do and delivered on time

I have used this company before with my outdoor walker . They are very good .Price wise they are competitive . The delivery dates are amazing !! My indoor walker was delivered the day after i ordered it . The products are modern and up to date . Even though i am 81 uears old i still like to be trendy !! I would thoroughly recommend them !!

Do Not Purchase from this Company. Poor Quality and Poor Customer Service.
Although the design of the Over bed/chair table I bought was good the small side tables have become detached after very little use and the centre tilt table no longer tilts as the fixings on both are poor quality and have become detached rendering it unusable.
This product will be dangerous for any physically disabled person to use as it will not be safe to use for placing any hot drinks or foods on top as the poor quality does not hold the table top to the fixings.
I purchased the table from Manage at home in October 2024 and it has had very little use until the last 3-6 months due to my mothers failing health condition.
I contacted Manage at Home who were the retailers and they advised me that there was nothing that could be done as the product only had a 12 month warranty although I cannot see anything on their website stating this warranty. I then contacted NRS Healthcare who are the suppliers of the item and they advised that there was nothing that could do and the product had a 2 year warranty but they were unable to assist as NRS Healthcare had gone into liquidation and ceased trading in August 2025. They now trade as NRS UK and made me an offer to repurchase the table at a discounted price of £60 which I declined.
This product is NOT FIT FOR PURPOSE. Read other customer reviews complaining of the same issues. DONT WASTE YOUR MONEY.

Gave one star as had to unfortunately give a star to review!

This place is run by absolute charlatans! Tried to return something to be told I was outside of the 14 days return period.

I then referred Stacey M (possibly short for Mouse? A relative of Mickey perhaps) to the companies own website where it clearly states in black and white THIRTY DAYS FROM RECEIPT OF ORDER!

I informed Ms/Miss/Mrs Mouse of trading standards. The Consumer Contracts Regulations. Also the Consumer Rights Act 2015.

Right bunch of jokers this place! If I were you I’d avoid like the plague (or sepsis)

I’ve had sepsis three times and that was more enjoyable than dealing with these clowns.

Ms/Miss/Mrs Mouse then had the sheer nerve to email me back moaning about how horrible my review was! Well if you took your customers seriously lovely girl, you would get a lot less one star reviews!

DO YOURSELVES A FAVOUR PEOPLE AND AVOID THESE FLY BY NIGHT MERCHANTS! TERRIBLY RUN COMPANY! DO NOT GIVE TWO SH1TS ABOUT THEIR CUSTOMERS!

Have since read a lot of their one star reviews on Google and the like and they range from defrauding a 90+ year old couple out of hundreds of pounds to finding it absolutely fine that their couriers just dumped a seat outside the house of disabled customers!

Jeez I thought the Georgia (USA) cops that shot the baby donkey were bad but you lot well and truly take all the biscuits in the biscuit factory!

Helpful, polite response.

Bought a rise & recliner chair to be delivered to my dad in his nursing home. Was delivered within the time given with no hassle. Dad loves his chair.

Great wheelchair until you try to make the foot rests the right length. The instructions on the leaflet are clear in what to do, however, the bolts are done up so tight I couldn't use the tool they provide to undo them. When you do get them undone, getting the footrest down is a real struggle. It took 2 people to pull and turn the foot rest to the correct length leaving metal turn marks in the black spayed leg.

I found this mattress two hard for me .i have quite a few health problems .so my daughter is going to sell it .Phyllis

Really happy with purchase and delivery thank you

We purchased a Rollator in January 2026. The one brake has stopped working. I called Manageathome today only to be asked to send either pictures or a video. I am at a loss to understand how they would ask for a picture of a brake not working. I think I would have got better service if I had bought the Rollator from Amazon.

Easy online purchase
Was a little weary as the item was £1,200 and I’ve never purchased off the website before.but no problems whatsoever. Delivery within a week and item top quality.
Emails have been replied to straight away by customer service and very helpful. Would definitely recommend and purchase again with this company

the driver turned up within the time slot was professional and polite

First time customer. Ordered items needed urgently because of a downturn in my condition. Received emails confirming my order. Then email confirming despatch and a final email saying it had been delivered. It hadn't. They sent royal mail tracking reference which didnt work. Entirely untrustworthy company. Not what disabled people.need and probably best avoided.
Luckily I had paid through Paypal so refund was immediate.
Correspondence with Manageat Home was insulting. The tried to question whether I had meant to apply for a PayPal refund on the correct purchase. They alleged maybe Royal Mail had sent the delivered email .nonetheless was sent from info@manageathome. Rather than admit and apologise for poor service, misleading information etc etc they fought against the refund stating ut was more likely to be my mistake. What a rude customer approach. Maybe they think disabled people will take that sort of rudeness. Just disgusted by their response to me for reporting their failures.

A very mixed experience with Manage At Home.
An excellent product but the firm is let down by its very poor delivery arrangements.
I am very pleased with the item ordered - a Jubilee high backed chair. It is as advertised, and is very comfortable and well made, and was just what I was looking for.
BUT a totally different picture when it came to delivery. We received a phone call from the delivery firm to check we would be in when they called which we confirmed. What actually happened was that the van turned up - failed to knock or ring the bell - left the chair (boxed up) on a pallet blocking the garage door (20 yards from front door along a level path) - and drove off without letting us know or seeking confirmation of delivery. On hearing a noise we went out to see the van disappearing down the road and the pallet 20 yards away! Bearing in mind this was during the current heatwave, we were not impressed.
Would I use Manage at Home again? Possible for small items but certainly not for any large items unless I could be sure it had better delivery arrangements in place

DO NOT ORDER FROM THIS COMPANY
They say 3 - 5 working days delivery but this is DECEPTIVE. Six days after ordering and chasing a pressure relief cushion it still hasn’t even been dispatched. The website should be clearer about delivery times so people needing equipment urgently can make an informed choice. If it isn’t here in 48 hrs I’m refusing delivery. 😡😡😡😡😡
UPDATE: It arrived and is not fit for purpose. The foam is cheap - not a medical grade cushion at all. I bottomed out within 2 minutes of sitting on it and I’m nowhere near the maximum weight. Cost me £14 to return it but I’m not paying £80 for a temu grade pressure cushion. Cheeky lot. AVOID!!!!

I am preparing for a recovery at home after surgery, and I needed to order four pieces of medical equipment. I researched each one independently, and Manage At Home consistently had the best prices.

I needed to ask some questions, and had the good fortune and absolute pleasure of speaking with Georgia L, who helped me order exactly what I needed. She made everything very easy, and in addition to being knowledgeable and efficient, she was kind, patient and had a lovely sense of humour. I give Manage At Home my highest recommendation!