I have bought 2 pairs (different colours) previously from a local retailer. However, currently I am unable to drive so ordered direct from you. Same great quality and such soft leather.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Excellent service throughout the process. Lunar St Ives are one of my favourite pairs of shoes and the choice of colour was outstanding. The shoes were wrapped and boxed to protect them for the deliv... Vis mer
The order process was easy to follow. The products I ordered arrived quickly and were as described. I was particularly pleased with the inclusion of a return postage label in case the products needed... Vis mer
Reasonable price, fast delivery. Only issue is that one sandal feels a little loose compared to the other (elastic slip on toe post style) I have these in a different colour and they don't have the s... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Love Shoes, Love Lunar – at Lunar Shoes, we believe great footwear should look amazing, feel comfortable, and fit effortlessly into everyday life. We’ve been creating stylish, wearable shoes for decades, designing collections that combine fashion and comfort for every season and every occasion. Our range includes everything from everyday sandals and casual trainers to occasion heels, winter boots, cosy slippers and the finishing touches like clutch bags and accessories. Whether you’re looking for something practical for daytime wear, a standout style for evenings, or a comfortable option for travelling, Lunar has something to suit your wardrobe. We’re proud to offer a wide variety of fits, colours and designs, with many of our styles featuring comfort-led details such as soft linings, cushioned footbeds and wearable heel heights, helping you stay on your feet confidently all day. Our customers love Lunar for its balance of trend-led looks and reliable comfort – perfect for work, weekends, events, and everything in between. This Trustpilot page relates to the official UK Lunar Shoes consumer website, where customers can shop the full Lunar collection online. We offer free delivery on orders over £35, alongside a helpful customer service team ready to assist with queries before or after purchase. We genuinely value every review and use customer feedback to help us improve our products and shopping experience. Thank you for choosing Lunar – we hope you love your shoes as much as we love making them.
Kontaktopplysninger
1 Easter Park, Baker Road, NE23 1WQ, Northumberland, Storbritannia
- 01670716878
- customerservices@lunarshoesonline.co.uk
- www.lunarshoesonline.co.uk
4,5
Enestående
98 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 28 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Luna shoes/trainers
Sote Very easy to order & pay, excellent delivery & very pleased with product.
24. juli 2026
Was looking for a brand that have…
Was looking for a brand that have comfortable fitting but still very on trend and found a beautiful silver metallic sandal and so comfortable and elegant too
24. juli 2026
Excellent service well worth the money …
Excellent service well worth the money on my second pair of sandals, quick delivery on the first pair,still waiting for the second pair...
24. juli 2026
Very fast and accurate delivery
Very fast and accurate delivery, and very well fitting shoes
24. juli 2026
Excellent quality slippers and customer…
Excellent quality slippers and customer service.
24. juli 2026
Sandals are on the big side
I bought a pair of their sandals in size 4 from Next. These had to be returned as the strap over the toes was very loose and didn’t hold my foot in the sandal securely. I returned these and ordered the same sandal in a 3 direct from Lunar. These arrived extremely quickly via Royal Mail and fit perfectly. I’d recommend ordering a smaller size in sandals.
24. juli 2026
Hassle free ordering.
Hassle free ordering.
Lovely shoes very comfortable & excellent quality
24. juli 2026
Excellent
Very easy ordering.
Same day despatch.
Very good quality sandals.
Highly recommended.
24. juli 2026
Easy ordering and very fast delivery
Easy ordering and very fast delivery. Products fitted well and are good quality
24. juli 2026
Comfortable shoes
Shoes arrived very quickly. I wore them on Saturday and they were extremely comfortable. Great
24. juli 2026
Excellent service great shoes…
Lovely shoes delivered quickly and easy return for the pair that I didn’t want
24. juli 2026
Rubbish
I bought 2 pairs of Lunar Rondo slide on sandals. Within 8 weeks the soles had cracked and the upper was splitting and separating. I emailed the company and all they suggested was to take them back to where I bought them from. Took no responsibility for the poor quality. Would not recommend and will never buy them again.
27. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lunar Shoes
We’re very sorry to hear about the problems you experienced with both pairs of Rondo sandals after such a short period.
As the sandals were purchased from an independent retailer rather than directly from the Lunar Shoes website, we are unable to issue a refund or replacement ourselves because we did not take the payment or fulfil the original transaction. Under UK consumer law, any claim must initially be made to the retailer from whom the goods were purchased, as your purchase contract is with them.
Our advice to return the sandals to the retailer was therefore the correct process, rather than an attempt to avoid responsibility for your concerns. The retailer can assess the items and provide the appropriate remedy where applicable.
We understand why the experience was disappointing, particularly as you encountered an issue with two pairs, and we’re sorry if our original response did not explain the reason for directing you back to the retailer clearly enough.
Blaise II Pewter Sandal
I recently purchased the Blaise II Pewter Sandal. I've bought similar sandals in the past and was never disappointed. The sandals have a padded insole which is very comfortable particularly in the hot weather and an elasticated ankle strap. The glittery finish looks very stylist. I would certainly buy them again.
4. juli 2026
Anmeldelse skrevet uten oppfordring
Lovely shoe but 2nd time on insoles…
Lovely shoe but 2nd time on insoles keep come out and have ripped iv had lots of pairs but same happen
27. juni 2026
Anmeldelse skrevet uten oppfordring
PURCHASE OF LUNA EVIE…
Easy to set up an account and ordering process very quick. Very quick delivery. Ordered Luna EVIE, they are perfect, comfortable. Will definitely purchase from Luna again
15. april 2026
Anmeldelse skrevet uten oppfordring
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