Dom vägrar betala ut mina pengar. Har haft 29.000 kr på deras konto i flera månader men dom vägrar betala ut. (Under hantering påstår dom) När jag försöker få kontakt med dom så säger dom lika... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Har aldrig haft problem med Luckycasino tidigare och med en härlig layout och bra odds så använder jag denna till en av mina favoritsidor när det kommer till betting / casino! Älskar Hacksaw och de... Vis mer
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Should be called Unlucky Casino. Deposit almost $500. Bet only 0.20c and 0.40 lost in 4 hours.Some casinos boost beginners first few days.But not Lycky one. None of the games are paing and no free spi... Vis mer
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I used this site before reading the reviews so when I won £100 on free spins I was very worried I would not receive my winnings but I did the next day after sending my verification details. Chat was h... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Lucky Casino – Licensed Online Casino & Sportsbook Lucky Casino was founded in 2018 and operates under LCKY Group (formerly Glitnor Group). The platform is managed by Glitnor Services Limited (Malta registration C 85912) and is headquartered at Level 8, The Centre, Tigné Point TPO0001, Malta. Lucky Casino holds licenses issued by the Malta Gaming Authority (MGA) and the Swedish Gambling Authority (SGA). The brand operates in regulated European markets, with a primary focus on Sweden and Finland. The platform offers more than 2,000 casino games from over 30 established game providers, including slots, table games, and live dealer titles. In addition to its casino offering, Lucky Casino operates an online sportsbook covering major international sports and leagues. The platform is designed with a fast-loading infrastructure and an intuitive user interface to ensure efficient navigation across desktop and mobile devices. Operations are conducted in accordance with applicable regulatory frameworks and include mandatory age verification, Know Your Customer (KYC) procedures, SSL-encrypted data transmission, and secure payment processing standards. The brand focuses on streamlined payment flows and fast withdrawals, subject to verification and regulatory requirements. Responsible gambling is integrated across the platform through deposit limits, loss limits, session reminders, cooling-off periods, self-exclusion options, and access to national self-exclusion registers where applicable. Customer support is available via live chat and email. Lucky Casino operates as a regulated online casino and sportsbook brand focused on compliance, transparency, operational reliability, fast transactions, and a user-friendly experience in the markets it serves.
Kontaktopplysninger
The Centre, Tigné Point, Sliema, Malta
- support.se@luckycasino.com
- www.luckycasino.com
2,6
Under middels
144 anmeldelser
Har svart på 75 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
They make you deposit $50 to redeem at…
They make you deposit $50 to redeem at least $50!! Total scam!!
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luckycasino.com
Hi,
Thanks for reaching out, we’re sorry to hear about your frustration and want to help clarify this right away.
Could you please share more details about your specific experience or account? Contact us via email or chat so we can investigate and assist immediately.
Best regards,
Alexander, LuckyCasino
Svar fra Luckycasino.com
Hi,
We completely understand your frustration and want to get your money to you as quickly as possible. Payouts are typically processed very quickly, but delays can happen due to verification or banking checks.
Please contact our support team via email or chat so we can review and resolve this immediately.
Best regards,
Alexander, LuckyCasino
Dom vägrar betala ut mina pengar
Dom vägrar betala ut mina pengar. Har haft 29.000 kr på deras konto i flera månader men dom vägrar betala ut. (Under hantering påstår dom)
När jag försöker få kontakt med dom så säger dom likadant att (ärendet hanteras)
När jag ifrågasätter och hotar med att anmäla dom till ARN så får jag till svar "Du är varmt välkommen att anmäla till ARN"
UNDVIK
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luckycasino.com
Hej Mikael,
Vi beklagar uppriktigt din frustration kring utbetalningen. Förståeligt att väntetiden känns lång med 29 000 kr inblandade, alla ärenden hanteras inom några arbetsdagar enligt våra riktlinjer.
Vill du gå igenom ditt ärende personligen så är du välkommen att kontakta oss via chatt eller email!
Med vänliga hälsningar,
Alexander, LuckyCasino.
Svar fra Luckycasino.com
Hi Mandi,
Thank you for your great review! We're thrilled you love it here and that withdrawals are easy and smooth for you.
If there's anything else we can do to keep your experience top-notch, just reach out via email or chat!
Best regards,
Alexander, LuckyCasino
Abzoker casino .
Abzoker casino .. Finger weg … Betrug ..
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luckycasino.com
Hi,
Thank you for your review, we appreciate it!
If there is anything else we can do for you, please reach out to us!
Best regards,
Alexander, LuckyCasino
Should be called Unlucky Casino
Should be called Unlucky Casino. Deposit almost $500. Bet only 0.20c and 0.40 lost in 4 hours.Some casinos boost beginners first few days.But not Lycky one. None of the games are paing and no free spin.Defenetly Generator was broken. Also didn't get Welcome Welcome bonus .But I get 30 free spin 0.10c bet WOW! Really Unlucky casino .Exlude myself from all this "Luck".
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luckycasino.com
Hi,
We’re sorry to hear that your experience didn’t meet expectations, and we understand how disappointing it can feel when the games don’t go your way. All outcomes on our platform are completely random and certified by independent testing authorities to ensure fair play.
We’d also like to review what happened with your welcome bonus to make sure everything was processed correctly. Please reach out to our support team via email or chat, and we’ll be happy to check your account and assist further.
Best regards,
Alexander, LuckyCasino
How to claim your prize how to deposit and how to win
I liked to win but I haven't 🤣🤣🤣
16. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luckycasino.com
Hi Kelly,
Glad to hear you enjoyed playing even if the wins didn’t land this time!
Please remember that all our games use a certified Random Number Generator (RNG) to ensure fair and completely unpredictable results - every spin has the same chance of winning. We hope your next session brings more luck your way!
If there is anything we can do for you, please reach out to our support. They will be happy to be of assistance!
Best,
Alexander, LuckyCasino.
Bästa sidan för betting / casino
Har aldrig haft problem med Luckycasino tidigare och med en härlig layout och bra odds så använder jag denna till en av mina favoritsidor när det kommer till betting / casino!
Älskar Hacksaw och det känns som dom alltid är tidiga med nya spel
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luckycasino.com
Hej Max,
Tack för de fina orden, din feedback har vidarebefodrats till relevanta avdelningar så att de också kan ta del av den!
Skulle det finnas några framtida funderingar så är du mer än välkommen att höra av dig, vi ser fram emot att höra från dig!
Allt gott,
Alexander, LuckyCasino.
Svar fra Luckycasino.com
Hi Paula,
Thank you for taking the time to write these kind words, we really appreciate it!
If there is anything we can help you with in the future, please reach out to us!
Best regards,
Alexander, LuckyCasino.
I won 1400 dollars so when I went to…
I won 1400 dollars so when I went to withdraw the money which by way I won 1400;and after the service charge was only able to request 900 so first they said that the bank through the method that I chose was having tech issues then after waiting 48;hours they they told me after providing screen shots of various things like game id and and my withdraw history that I was not compliant with their rules which is ridiculous then finally after a week of asking the same things over and over they told my I had multiple accounts which I do not have multiple accounts I have one that I binded all my info to and this saga is still going on customer service is a joke it's mostly AI and after it thinks that it has solved your issue stops responding so I've made deposits and lost money won money and and when it came time to pay me they didn't pay out so basically I've been scammed cause they have no trouble taking my money but when you win your not getting paid at least that has been my experience and customer service does not exist and they rely on this AI I don't even think you can talk to an actual human being on top of that they provide no phone number no address or location as to where they are based out of! So there is no transparency as to any information about this casino so they are operating in the shadows so this casino to me is at the very least a fraud and is scamming people I'm only hopes that they dontvtii
20. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luckycasino.com
Hi Dennis,
Thank you for sharing your experience, and we’re really sorry to hear how frustrated and disappointed you feel. That’s never how we want any player to experience our brand.
We do want to clarify a few important points though:
– Our customer service is handled by real human agents, not AI.
– We are fully licensed and operate under strict regulations, which means we must follow clear rules for payments, account reviews and responsible gambling.
– All information about our licence, company details and how to contact us (including address and other key details) is available on our website.
Because of this, parts of what you describe – especially regarding lack of company details and the inability to reach human support – do not match how our service works. It’s possible that this experience may relate to another casino.
We would be happy to double‑check this. If you have an account with us, please contact our support team directly via the channels listed on our site and include your registered email so that we can review your case in detail.
Thank you again for your feedback – we take all comments seriously and use them to keep improving our service.
Best regards,
Alexander, LuckyCasino.
Enjoyed the slots and bonuses offered…
Enjoyed the slots and bonuses offered would recommend to any adult
23. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luckycasino.com
Hi Mark,
Thank you for the kind words, we really appreciate that you took the time to give us some feedback.
We're thrilled to hear you enjoyed the slots and bonuses! Your recommendation means a lot to us, and we hope you keep having fun with us.
Best regards,
Alexander, LuckyCasino
The casino used to be great
The casino used to be great when it offered no-wagering bonuses. Now that many casinos provide similar offers, a 25x wagering requirement feels excessive. The promotions have seriously declined. For example, “deposit a minimum of €100 and receive just a few spins.” I’m really disappointed with how things have changed. I used to play there regularly because the offers were good and competitive. The game selection is quite good, and the website design is fine. Customer support can sometimes be difficult to reach.
20. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luckycasino.com
Hi Toni,
Thank you for taking the time to share your feedback with us. We’re sorry to hear that our recent promotions haven’t met your expectations. We know how much our players value fair and rewarding offers, and we’re continuously reviewing our campaigns to ensure they stay competitive and enjoyable.
It’s great to hear you appreciate our game selection and website design, we’ll make sure to share that with our team. Regarding the wagering requirements and bonus structure, we’ll pass your comments to our promotions team for review. We’re also looking into ways to make support access smoother, as we truly want every interaction to be fast and helpful.
We value your loyalty and hope you’ll give us another chance soon, we have some exciting updates and offers coming up that you might enjoy.
Best regards,
Alexander, LuckyCasino
Good games
Good games. I like the daily limit settings available.
16. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luckycasino.com
Hi,
Thank you for sharing your experience, we are rally happy to hear that your experience has been as expected.
We would love to hear about your experience and feedback, please reach out to us via live chat or email so we can understand what we missed or could have done better!
Best regards,
Alexander, LuckyCasino
Good bonuses and lots of different…
Good bonuses and lots of different pokies to play
15. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luckycasino.com
Hi Shae,
Thank you for the feedback! We're thrilled to hear that your experience is as expected.
We really appreciate the feedback, if there is anything else - please reach out to our customer service via live-chat or email. We will make sure to help you the best way possible!
Best regards,
Alexander, LuckyCasino.
Riktigt bra på sport massa utbud på…
Riktigt bra på sport massa utbud på fotboll och hockey. Riktigt snabba utbetalningar kan varmt rekommendera.
14. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luckycasino.com
Hej,
Stort tack för rekommendationen! Vi uppskattar att du tagit dig tiden att skriva ett ömdöme om oss!
Vi uppskattar verkligen att höra att sportutbudet (särskilt fotboll/hockey) och utbetalningarna lever upp till förväntningarna.
Hoppas att vi ses snart igen!
Allt gott,
Alexander, LuckyCasino
Absolutley nothing but awful excuses…
Absolutley nothing but awful excuses excuses more id than I've ever had to give ,took no bonuses, still no payout customer service is practically none existing 😡 don't waste ya cash .
13. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luckycasino.com
Hi Joanne,
It appears that your review may refer to another casino with a similar name, as you seem to be based in the UK, a market in which we do not operate.
We kindly ask you to take this into consideration and double check that your reply relates to LuckyCasino.com and act accordingly.
Thank you for your cooperation!
If this is related to our service - we’re very sorry to hear that your experience with us didn’t meet your expectations.
We understand that losing sessions can be discouraging. Rest assured, all our games undergo independent testing to ensure fairness — though, of course, part of the excitement lies in the risk.
We hope that your luck turns around soon!
Best regards,
Alexander, LuckyCasino.
Scam casino illegal fraud and non legit
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luckycasino.com
Hi Nas,
It seems like your review is related to another casino with a similar name, as you are based in the UK. As we do not operate in the UK we kindly ask you to take this into consideration and double check that your reply relates to LuckyCasino.com and act accordingly.
Thank you for your understanding and cooperation!
Alexander, LuckyCasino
Hyvä asiakaspalvelu.Voitot näkyvät…
Hyvä asiakaspalvelu.Voitot näkyvät samoin tein tilillä.
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luckycasino.com
Hei Marko,
Kiitos paljon palautteestasi! Hienoa kuulla, että olet ollut tyytyväinen asiakaspalveluumme ja voitot saapuivat nopeasti, kuten kuuluukin. Teemme parhaamme tarjotaksemme sujuvan ja mukavan pelikokemuksen.
Toivotamme sinulle onnea peleihin!
Ystävällisin terveisin,
Emma, LuckyCasino
How does this casino only have 2.4…
How does this casino only have 2.4 stars?
The support is awesome. They are quick to respond, very friendly and helpful.
The freespins you get has no wager on them.
Sure the rtp is set low on some casino but I just won $2000 on 94% no limit city rtp.
And the casino always pays fairly quick.
Great casino!
31. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luckycasino.com
Hi Jenn,
Thank you for your fantastic review! We're delighted to hear that you appreciate our quick and friendly support, no-wager free spins, and fast payouts.
Great to hear about your $2000 win with No Limit City!
We hope you continue enjoying the excitement!
Best regards,
Alexander, LuckyCasino
Helt sinnes sjukt dåligt casino
Helt sinnes sjukt dåligt casino. Spela aldrig här de tar dina pengar, finns ingen rtp överhuvud taget.
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luckycasino.com
Hej,
Vad tråkigt att din spelupplevelse inte levt upp till förväntan! 😞
Spel ska vara både underhållande och tryggt, men vi förstår att det kan kännas frustrerande när turen inte är på ens sida. Vi vill gärna förtydliga att alla våra spel använder en tredjepartsprogramvara som kallas RNG (Random Number Generator), vilket säkerställer att varje spelrunda är helt slumpmässig och rättvis – varken vi eller spelaren kan påverka resultaten. Dina vinstchanser är alltså alltid desamma! 🎰
Vi uppmuntrar alltid till ansvarsfullt spelande och rekommenderar att du aldrig satsar mer än du har råd att förlora.
Du kan läsa mer om tryggt spelande och våra skyldigheter som licensierad aktör på spelinspektionens hemsida.
Allt gott,
Alexander
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.