Lucas Fox International Properties Anmeldelser 

I had the worst experience with Lucas Fox in Valencia. I got in contact with an agent to view a flat. She showed it to me and then shared all the documents so I could secure the flat. They were asking for 1 month of security deposit, 2 months of deposit, 1 month of rent in advance and 1 month of agency fees. The agent was very pushy and asking me to pay asap to secure the flat as "other people were looking at it". I then realised that agency fees for tenants were illegal in Spain for long-term rentals. I questioned her and she started yelling at me saying that she will find someone else who will pay. They were asking for 1,500 euros of agency fees. Please do not fall into that trap!!! Agency fees are completely illegal!!

Be careful if your target property is on Calle Triana in Javea!
You might shake hands with 5 fingers but you won’t have 5 afterwards!

Experiencia muy negativa con LucasFox Alicante, especialmente por la actuación de Sergio Plaja.

Contraté a la inmobiliaria para la comercialización de mi vivienda y dejé expresamente indicado que cualquier acceso posterior al inmueble para realizar fotografías o vídeos debía ser previamente acordado conmigo y realizarse estando yo presente.

A pesar de ello, Sergio Plaja accedió a la vivienda cuando yo no estaba, sin avisarme previamente ni comunicarme posteriormente que había entrado. Para mí, esto supone un incumplimiento muy serio de las condiciones que había establecido respecto al acceso a mi domicilio.

Después de esa entrada encontré objetos y muebles desplazados, ventanas y luces en una situación distinta a la que había dejado y daños en el suelo de la terraza. Además, se realizaron actuaciones y material audiovisual cuya fecha y circunstancias de realización tuve que solicitar que me aclararan.

Lo más decepcionante fue que, al pedir explicaciones, no recibí una respuesta clara y satisfactoria por parte de Sergio Plaja, sino que la situación quedó rodeada de explicaciones contradictorias y falta de asunción de responsabilidades.

Una inmobiliaria gestiona algo tan importante como el hogar de sus clientes y, por ello, considero imprescindibles el respeto, la transparencia, la comunicación y el cumplimiento estricto de las condiciones acordadas.

Mi experiencia con LucasFox y, en particular, con la gestión de Sergio Plaja, ha sido muy negativa. No recomendaría sus servicios.

Not a convincing fairytale teller

Warning to prospective tenants: Lucas Fox Valencia charged us agency fees that are explicitly illegal under Spain's 2023 LAU rental law reforms, which prohibit agencies from passing these costs to tenants. This alone cost us thousands of euros.

Separately, our landlord — introduced and managed through this agency — withheld our full €4,600 deposit beyond the 30-day legal deadline mandated by Article 36.4 of the LAU, with no itemized deduction list or receipts provided, as required by law. The apartment was left in immaculate condition, professionally cleaned, with photographic documentation.

We have engaged a property lawyer, a formal burofax demand has been issued, and legal proceedings are underway. Interest is accruing on the overdue deposit daily.

no matter how much you need an apartment, working with this agency is not worth it. Just walk away before you find yourself out nearly 7K euro like we are.

La agencia ofrece buenas fotos y vídeos y el equipo parece agradable, pero mi experiencia con la agente Sonsoles fue decepcionante. Nunca sabía en qué portales estaba publicada mi propiedad y tuve que pedir toda la información. Encontré errores en el anuncio (ubicación incorrecta), ausencia en portales mencionados y ninguna presencia en redes sociales.
Un comprador supuestamente interesado desapareció sin explicación. La única propuesta recibida fue un correo rápido con una captura de precios del barrio pidiendo bajar el precio, sin contacto previo ni explicación. En cinco meses no recibí informes, estrategia ni seguimiento. Llamadas sin respuesta y correos contestados semanas después. Falta de profesionalidad y de humildad.

nb: Recomiendo vigilar sus objetos de valor y, sobre todo, no dejar al agente solo en su apartamento para evitar sorpresas desagradables.

The agency produces good photos and videos and the team seems friendly, but my experience with the agent Sonsoles was disappointing. I never knew on which portals my property was listed and had to request every piece of information. I found errors in the listing (wrong location), missing posts on mentioned sites, and no use of social media.
A supposedly interested buyer vanished without explanation. The only “advice” I received was a quick email with a screenshot of neighborhood prices asking to lower the price, without any proper call or explanation. After five months, no reports, no strategy, no follow-up. Calls unanswered and emails replied to weeks later. Lack of professionalism and humility.

ps : I recommend keeping an eye on your valuables and, above all, not leaving the agent alone in your apartment to avoid any unpleasant surprises.

Imposible contactar con nadie, no se ponen nunca al telefono ni responden los mensajes. Se supone que una agencia de lujo debe tener un servicio impecable, yo no he visto un servicio peor en mi vida.

TOTAL LACK OF TRANSPARENCY AND PROFESSIONALISM. Our experience with the Lucas Fox office in Sant Cugat del Vallès (Barcelona) was absolutely disastrous, and we feel completely deceived. Their management demonstrated a lack of professionalism and transparency that is unacceptable for a brand with their supposed reputation.

We signed a €6,500 reservation for a property, trusting their management. However, they withheld information from us that, had we known, we would never have signed the reservation.

Specifically, they did NOT inform us that:

The apartment had a prior purchase option registered in the Registry in favor of another person at a lower price.

The sale was conditional on the termination of a current rental agreement, something that depended on third parties.

This is not a simple oversight; it is a concealment of essential information that violates basic consumer rights.

After formally notifying our lawyer of the withdrawal within the established deadline, the Sant Cugat office refuses to return the €6,500 we handed over.

Their behavior is disgraceful and seriously damages the image of Lucas Fox. We advise anyone considering doing business with this franchise to exercise extreme caution. For our part, we are forced to pursue legal action.

The website keeps verifying me that I'm human and never giving me access to the website. I can only do it from my phone. Very frustrating. This only happens with Lucas Fox, I don't have these issues with others.

Envían cartas a los domicilios pidiendo venta de nuestras casas para sus clientes extranjeros, como si fuéramos indignos de tener una vida normal en nuestra ciudad. Es un ejemplo de rapiña inmobiliaria, falta de escrúpulos y modelo de los usos que destruyen nuestras ciudades y pueblos. Nuestr pais, ciudades y pueblos no deberían estar en venta. Necesitamos con urgencia medidas legales para frenar este dislate por nosotros mismosy nuestros hijos.

We were looking to buy a house in Sant Pere de Ribes near Sitges through Rachel of Lucas Fox and she did a fantastic job negotiating on behalf of her client but also really went out of her way to help both parties every step of the way. Its rare to meet such an experienced agent that puts so much effort into their job and who makes the process enjoyable - we were very impressed. The sale unfortunately did not go through (our fault) but Lucas Fox returned our deposit straight away - no problem.

Aaaaaand I'll just be another story about lucas fox trying to scam you by not giving back the 1% deposit on time. The only way I could get it back was to scream like a degenerate and get my lawyer involved.

Encontrar apartamento en Valencia no es fácil, sobre todo si tienes cuatro hijos. Por alguna razón, todas las agencias nos rechazaron. Tuvimos ayuda de Ainhoa ​​González, es maravillosa y todo fue lo más rápido y eficiente posible. Muchas gracias a ella.

Por otro lado, no existe ningún mecanismo para transferirnos al propietario, por lo que inicialmente hubo malentendidos con los servicios públicos, pero al final los solucionamos.

Tuve una experiencia muy negativa con Lucas Fox International Properties, en particular con la vendedora Anna Khuade. Desde el principio, nos prometió muchas cosas que nunca se cumplieron. Sus engaños y falta de profesionalismo hicieron que el proceso de compra fuera una pesadilla. Como compradores extranjeros, confiamos en su palabra, pero solo encontramos mentiras y promesas vacías. No recomiendo en absoluto esta empresa ni a esta agente, ya que su trato fue irrespetuoso y poco ético.

I had a very negative experience with Lucas Fox International Properties, particularly with the sales agent Anna Khuade. From the beginning, she made many promises that were never fulfilled. Her deceit and lack of professionalism made the purchasing process a nightmare. As foreign buyers, we trusted her word, but we only encountered lies and empty promises. I do not recommend this company or this agent at all, as her treatment was disrespectful and unethical.

У меня был очень негативный опыт с Lucas Fox International Properties, особенно с агентом по продажам Анной Хуаде. С самого начала она давала много обещаний, которые так и не были выполнены. Ее обман и отсутствие профессионализма превратили процесс покупки в кошмар. Как иностранные покупатели, мы доверяли ее словам, но столкнулись только с ложью и пустыми обещаниями. Я категорически не рекомендую эту компанию и этого агента, так как их отношение было неуважительным и неэтичным.

Ich hatte eine sehr negative Erfahrung mit Lucas Fox International Properties, insbesondere mit der Verkaufsagentin Anna Khuade. Von Anfang an machte sie viele Versprechungen, die nie eingehalten wurden. Ihre Täuschung und ihr Mangel an Professionalität machten den Kaufprozess zu einem Albtraum. Als ausländische Käufer vertrauten wir auf ihr Wort, aber wir stießen nur auf Lügen und leere Versprechungen. Ich kann dieses Unternehmen und diese Agentin überhaupt nicht empfehlen, da ihr Verhalten respektlos und unethisch war.

J’ai eu une expérience très négative avec Lucas Fox International Properties, en particulier avec l’agent immobilier Anna Khuade. Dès le début, elle a fait de nombreuses promesses qui n’ont jamais été tenues. Sa tromperie et son manque de professionnalisme ont transformé le processus d’achat en cauchemar. En tant qu’acheteurs étrangers, nous avons fait confiance à sa parole, mais nous n’avons rencontré que des mensonges et des promesses vides. Je ne recommande absolument pas cette entreprise ni cet agent, car son attitude a été irrespectueuse et peu éthique.

We made an offer to buy a flat. As part of the process, we signed a reservation contract that stated our money would be returned within 30 days, if our offer was not accepted. When our offer was not accepted, we requested our money back. A week later, the agent messaged us to request our IBAN so they could send the money. 20 days later, they requested that we write an email requesting our money back. 10 days later, I asked if there was a hold up. I have been phoning, emailing, messaging and sending carrier pigeons every few days since, to deafening silence. In the meantime, they have our 3.5k euros. 53 days and counting. Not a single response from anyone at Lucas Fox.

We paid a deposit for a property in Castelldefels that we wanted to buy. The agent was rushing us, calling every two minutes. The deal didn't go through. We haven't been able to get our deposit back for two months. The agent doesn't answer messages or calls. The agency only promises to call back. We won't deal with them again. Irresponsible attitude towards clients.

They will try to scam you!
When trying to rent an apartment in Barcelona, they try to trick you into paying the agency fee, when by law all agency fees are to be paid by the landlord. It's illegal and a scam. Avoid them by all means!

I just sold my villa in Marbella through Lucas Fox Estepona.
They and specially Mick did a great job.
It was a quick and very professional process.
There was excellent feedback from start to finish. They could not have done a better job!
Thanks !!!
Elma

It's very true. When you make a transaction, they congratulate you. But, for example, in the case of rentals, when it comes time to terminate the contract, they are downright hostile and disrespectful. It leaves a very bad taste in your mouth.
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Es muy cierto. Cuando realizas una transacción, te felicitan. Pero, por ejemplo, en el caso de los alquileres, cuando llega el momento de rescindir el contrato, son francamente hostiles y poco respetuosos. Te deja un muy mal sabor de boca.

Had a great experience working with Ben Askham at Lucas Fox this spring. Found a stunning apartment in Valencia, just where we wanted to live. Apartment was even more beautiful than we imagined. Start to finish Ben generously offered his time and thoughtful advice. Would work with them again anytime.