Lovisa Anmeldelser 104

I'd never seen this store before so went in for a look, and ended up buying three pairs of silver stud earrings.
Disappointingly two of the pairs broke (the stones fell off) before I'd even got them in my ear lobes.
I now have to incur travel expenses to take them back 😠 and won't be repurchasing.

The staff are so nice and they go at your pace, would definitely get my ears pierced there again 10/10

Today my 3-year-old daughter had her ears pierced at Lovisa in Victoria Place Shopping Centre, Tunbridge Wells, and the experience was wonderful.
The ladies there were incredibly kind, patient and professional. They made my daughter feel calm and comfortable, and everything was done quickly and gently.
She even received a little pillow as a gift to lie on, which was such a sweet touch.
Thank you for making this special moment such a lovely experience. I would definitely recommend this store.

Had my ears pierced with my friend by Elsie in the Bluewater store. we were both nervous but she talked us through it and really put us at ease and made us feel so comfortable. She was very professional and kind. Will definitely be recommending. Thankyou

quality is so so poor - their waterproof jewellery is not waterproof at all. after 2 weeks of wear, their ‘waterproof’ necklace tarnished.

their earrings irritated my piercings so much that i had to stop wearing them as after a day of having them in, my piercings were bleeding and swollen. now that i’m wearing my other earrings again, the irritation is gone.

i don’t know what they make their jewellery out of, but it’s definitely not the quality they claim. the only good thing is their customer service, but it’s really not worth it to even purchase from them in the first place.

SO OVER PRICED! i could’ve went to a professional and got my ears pierced for £10… they charged me £36 for 2mm studs, the staff were so so nice but the store in general should not be allowed to piece people

Disgusted that Lovisa refused to give me a paper receipt and said they no longer give them anymore and can only do electronic via email. I won’t be shopping here anymore.

Purchased some earrings from here, opened them when i got home, they were faulty and broken. Called the store to let them know i was going to return them, was told by the staff member that i should read their policy because they can’t give refunds for faulty items. He was extremely rude and dismissive and was also rude when he served me in store. The policy states that faulty/broken products should be brought back into store for a refund, i contacted customer service who confirmed this, i’m reluctant to even take the product back in store because of how rude the staff members were. When i was being served he shoved the keyboard towards me and rudely asked for my email without explaining why. The online customer service has been extremely helpful with quick responses, so will be purchasing online from now on.

I had a nose piercing two weeks ago and it has fallen out 6 times. I went back to the shop to see if they could put it back in; and I was told to let the hole close up then go back for them to do the hole again they would charge me a second time. The first time costed me £44, and they would charge me the same amount I first paid for a second time.
I DON’T THINK SO!!!

2nd time at the Norwich store and again being refused a physical receipt. The first time I was told it was email receipts only - i refused so had no purchase details. Upon which I complained to their HO. Was then told by the HO via email that a physical receipt can be given if requested.
The 2nd and last time in store I was told again it was email or a "Gift receipt" - which does not have the transaction details. Even when I told them about the email from their HO stating I could, they still said it was email or a Gift receipt. Again complained to their HO who sent me an email without actually reading what i had put.
Now escalating the company to Citizens Advice who forward details to Trading Standards

Went in and had my thirds done. Don’t get me wrong the earrings are pretty. I was told all about the aftercare and was happy with what to do, they said it was included in the price. But after I had paid for the earrings they told me that there was no aftercare left and I would have to pay an extra £12 for “advanced” aftercare. On top of that, one of the piercings if extremely closer to my seconds than the other. To be fair, my other piercings aren’t even ( which I told her) and we both decided it wouldn’t look right till there was an earring in. Put the dots on, all happy with placement. But when she pierced it, it wasn’t very central to the dot. And made it too close to my seconds that’s piercing.
They also need to give an option for a printed receipt, and not taking an email for it.

Visited Lovisa Meadowhall today and the staff went above and beyond to sort out an issue I had regarding ear piercing! All so helpful, interested, and so pleasant! Sophie, Yumna, Aisha, Paris, the company are lucky to have you, and thank you from a very satisfied customer!!

Took my 6 yr old granddaughter to get her ears pierced at the Dundee store, the person serving us could not have been more helpful/ pleasant, put my granddaughter at ease and spoke to her all through the process. Great experience.

Had belly ring in one day, ball doesn’t screw properly, now fallen out and lost

We went to Huddersfield store yesterday and was told about earrings is on 50%off sale and been advised to come back tomorrow so we did go back and one of the staff trying to scam us to charge full price even though they still on sale then TANZILA take over and serve us with professional service she is too good is her work she deserves praise so
She serve us and give us 50% off as was originally on it and she pierced my daughter ear and we are so happy they way she treat us she is very good in her job. May God keep her happy

Got my 2nds done here i cleaned my ears properly as they recommended and both of them got infected pretty badly they pierced them very close to my firsts and now my earring is embedded into my lobe! Do not recommend at all!

Went to the Palms Shopping Centre today to get grand daughter’s ears pierced. What an outstanding service we had from Chloe. Lovely person explained everything in detail and was so professional to us. We will be back.
Maureen and Sofia.

I'll be honest, the earrings are beautiful, they're complete crap, they fell apart after the first time I put them on. I bought four for one, one of them was blue and dyed my whole neck, so I was wondering why they don't give a bill.

Belly bars with out ball and thread close do not work. The silly push in/close does not keep the belly bar in place as the ball just keeps coming off. Belly bar has come out numerous times and is now lost for this reason. Also the metal clasps around the sparkly gems catch on my clothes all the time. I’ve never had this with belly bars I’ve bought elsewhere.

If i could give zero stars i would. i recently got a helix pricing at Lovisa and they reassured us they were going to pierce it with a needle however, they then proceeded to use a gun. for a week my ear was really painful, i went to get the helix changed to a flat back because they didn’t pierce it with one. when i got to the actual piercing shop they said they were shocked that my cartilage hadn’t shattered. i was then charged £53 to get it changed.