I walked into the store rolling my luggage with 2 broken wheels. Patrick was a great help in answering my questions about the best luggage size for the amount of stuff I was traveling with. He was hon... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Online order from a real shop with real humans! Great service but backed up by real people answering the phone and dealing with any issues. If you’re in the market for a great travel bag or accessory... Vis mer
Wir wurden sehr freundlich von dem Verkäufer Patrick bedient. Wir konnten uns alles anschauen öffnen und ausprobieren. Wir wurden sehr gut beraten und hatten auch sonst noch einen angenehmen Austausch... Vis mer
I purchased a suitcase from Patrick, who was very helpful and informative. It was much better visiting the store in person as one can see the exact specifications of the suitcase rather than having t... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
London Luggage are London's biggest independent retailer of designer hand, cabin and suitcase luggage for men and women, and leading UK Luggage retailers.
Kontaktopplysninger
Pentonville Road 290, N1 9NR, London, Storbritannia
- 02072678835
- info@londonluggage.co.uk
- www.londonluggage.co.uk
4,8
Enestående
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Superb service
Superb service. Patrick helped me out in a bind. Couldn’t be more grateful!
25. april 2026
Anmeldelse skrevet uten oppfordring
I ordered a duffel bag and after 4 days…
I ordered a duffel bag and after 4 days of hearing nothing (I paid for quick delivery) I emailed them wondering when delivery was going to happen and was told sorry you're bag got lost and we don't have anymore of those bags.
Maybe a good company but would have been better them contacting me rather than I have chased it up.
For that I can only give 1 Star
7. april 2026
Great service
Got the bag at a good discount and arrived promptly and well packaged. Happy with the bag and the whole experience. Thanks.
31. mars 2026
Brilliant…
Brilliant…
The incorrect bag was delivered but how amazing the response was to resolve it and Kate sorted it and had my bag the next day, extremely impressed with their service and response. Bag is amazing and very impressed with their service given.
6. april 2026
Excellent service
Excellent service, prompt
Always good choice , love the extra personalised luggage tags
27. mars 2026
The product was delivered quickly and…
The product was delivered quickly and efficiently and mistakes that I made were corrected with ease. Abbie has a special mention for helping get me the right luggage.
23. mars 2026
Happy with my luggage.
Happy with my luggage.
But slightly disappointed with delayed delivery.
Other than that all good.
Kind regards,
Fazilah
30. mars 2026
Good price and very quick delivery
Good price and very quick delivery. Just what one wants.
24. mars 2026
Good price and servicy
16. mars 2026
Very Great customer service
Ordered a Briggs and Riley bag, was delivered very promptly and the price was very competitive. However the customisation requested was not applied so i contacted customer support via email and they were very quick responding. Abbie was dealing with my issue and was very polite and quickly confirmed customisation was not applied as requested. She organised for a customised label to be sent with instructions how to fit it and even sent a free gift for the inconvenience. Very great customer service and will be shopping here again.
10. mars 2026
Disappointing Service.
They had a fault with the bag I ordered when they went to personalise it. I chased to see where it was and they had apparently sent an email previously (which I did not receive). You'd have thought a call may have followed given the issue with the bag.
Couldn't offer me a replacement as was out of stock, was unable to offer me a suitable alternative so I agreed to a refund.
Then took approx 1 week to receive the refund on PayPal - disappointing service all round, but not negligent.
19. mars 2026
The item never arrived
The item never arrived (it's been 2 weeks), and no contact was made.
After the purchase, I received a DPD tracking link, but no item has been shipped.
I am very confused because this was meant to be a trusted shop. I've tried to make contact and yet I have no responses. I'm trying to get my credit card to refund the purchase.
Now I am out of the country, and it is very difficult to resolve the issue.
I urge the shop to reach out to me
19. mars 2026
Excellent service and product.
18. mars 2026
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