Lloyd & Whyte Anmeldelser 1 455

Poor
We’ve been with Lloyd & Whyte for 10 years, but this year the customer service has been appalling.
Nobody answers the phone, we’re given false promises of call-backs, and the overall experience has been one of total incompetence.
I noticed from another recent review that others are having the same experience, which sadly doesn’t surprise me.
Just yesterday, I spoke with a team member who assured me she would stand next to the insurance broker in charge and make sure she called back as soon as she was off the phone, but no call ever came.
We’re now looking elsewhere and feeling very stressed, as our house insurance has actually expired.
They don’t even deserve one star

I was renewing my buildings insurance and had to make some changes to the policy. Kelly Selkirk was very helpful and was able to accommodate my requests in a timely fashion. I found the whole process very easy and stress free thanks to Kelly’s very pleasant and helpful manner. I would recommend Lloyd and Whyte for their great customer service.

Matthew Lindsay was proactive, very quick to respond and extremely efficient. It was a very easy experience overall.

Helpful agents on call.
Query dealt with in a timely manner.

If I could, I would give no stars - home buildings and content insurance renewal - the annual premium rose from £913 to £2245. Customer service very poor at best and on this occasion I had to chase continually, we have been customers for over twenty years - not any more, we are also now going to change our business insurance as well, I would not recommend the company to anyone. Originally the company was recommended by a professional association, having spoken to a couple of colleagues in other practices they tell me the service offer has fallen through the floor.

Renewed my motor insurance, very helpful, easy process. The added bonus was the new quote was cheaper than last year.

Magdalena was informative, helpful and courteous.

Matthew Lindsay was extremely helpful in advising on the changes I brought up re our house insurance.

Very satisfied

Shannon Edwards has dealt with our travel insurance renewal very quickly and efficiently.Thank you.

During the renewal process I needed to contact Lloyd & White 3 times (my fault) and on each occasion I was able to speak to the actual agent who had first dealt with my renewal. In the modern world this seems to be very unusual and a privilege. The particular agent, Shannon, could not have been more helpful or friendly. I highly recommend Lloyd & White and, particularly, Shannon.

Very easy to renew policy. Matthew L kept us up to speed at each step. Good communicator. Would recommend.

Great speaking with Emily about renewal of my home policy. She sounded happy, efficient and lovely to talk to. Only dropped a star because of time issues - reminders sent too late.

Magdalene was very professional yet friendly
She communicated very clearly .
She was knowledgeable and without hesitation was able to answer all my questions.
I was confident I had the right type of policy for me

Very happy with Lloyd & Whyte. The service is excellent and Shannon Edwards in particular made it all so easy. Thank you.

Caitlin called to review and renew my practice insurance. Was very pleasant, helpful and professional.

Excellent annual travel insurance family package.
Have used them for travel insurance for at least 15 years, always competitive and comprehensive.
Phone enquiries answered promptly.
Shannon very helpful for my recent renewal.

We have organised our annual travel insurance policy through Lloyd and Whyte for a number of years now. Shannon usually deals with our renewal which and it has always been straightforward and any queries or adjustments to the policy dealt with quickly.I’ve always found all all the staff very helpful and you can speak to someone easily over the phone if you need to rather than a chat bot.

We have been with Lloyd & Whyte for many years now and wouldn't go anywhere else. I've dealt with Sarah on the phone today, and she gave me what I needed in a matter of minutes. Very efficient, friendly and helpful.

Excellent and friendly service with great efficiency in setting up the policy
Many thanks to Shannon for providing this again this year
BW
Tom