Leslie's Poolmart Anmeldelser 

Theses two hillbillies looked a mess came to my house and left the pool cover out by the pool all messed up. Then he asks for my check . I go back and find he never completed the job. He was supposed to make sure the pool pump worked. He never turned it on. Very shady experience. Next time send a qualified person.

I went to your Knoxville Tn. store number 920 and purchased a pool robot. I was billed twice on my credit card and was told by the store employee that the district manager would have to remove the extra charge as they were having problems with their computer. That was on a Saturday and when the charge was not removed by Monday I called and spoke to the employee and was told the manager would call me. He never did that was two weeks ago and I still have not been refunded or contacted.

Absolutely horrible service. I've been waiting now 2 weeks to get a skimmer line unclogged and what makes it even worse is the tech has not shown up for 2 appointments that Leslies confirmed. The corporate customer service line has no idea how to handle issues and just follows a script that solves nothing.
Absolutely done with this company!! and I've been a customer over 10 years! Even trying to get it escalated within Leslies is a joke. Thier executive team should be embarrased how theirn filed staff operates!

I took a water sample into Leslies 9721 KENWOOD RD
CINCINNATI as I normally do. New faces, 1 person ahead of me with water testing in progress. Waited 20 minutes, person could not complete the testing for the person ahead of me. 2 other employees standing around, no acknowledgment of my existence. Poor service, I walked out with no patience for such customer service.

I went to Leslie’s and bought what they recommended, and they were out of one item. When I told them what they had sold me at the other store, they said those were the wrong chemicals. When I tried to return them, they told me regulations prevented them from taking them back. So pissed off. Don’t go here, they will sell you anything if you need it or not.

I tried to save 20 dollars and purchased the product online. They have product in store but they can't sell me those I have to wait for my chlorine tablets to get shipped to store. Makes no sense to me but I guess to them it does. I asked for a refund and they said they couldn't give me one til my order was shipped out. The ladies in customer service where actually very nice. The policy the have for simple online orders is crazy. They lost my business to much of a headache

took my pool pump for repair on 04/11/25 still not done. the previous manager who they let go was an expert fixed in a few minutes while you wait. i was told they no longer do it like the previous manager and now you must wait days and make an extra trip. great customer service going in thre wrong direction. i have been a customer since the store opened and the last manager was the best they ever had. time to move on! todays date 04/16/2025

Absolutely the WORST corporate customer service, I have ever experienced in my 50 years. No exaggeration: 10 emails sent in 10 days - No replies. 5 different reps state they'll follow-up via phone/get back with me - Never happens. Corporate doesn't care. Leslie's, you are NOT Amazon. At this rate, you are done within 10 years.

I recently purchased a new Hayward Tristar 950VS from a pool company other than Leslie's because it was $300.00 cheaper. I went into the Leslie's website to make arrangements for the pool pump replacement and subsequently called the (800) 537-5437 to make the arrangements. I answered all of the questions and scheduled an appointment. I received a call from a company representative the day before the install was to take place with additional questions. This person stated now that they would not perform the install because the pump was not purchased at Leslie's. No where on their site for service does it stipulate that as a prerequisite for service equipment must be purchased through them. You would think that being a customer of theirs who is constantly purchasing their overpriced offerings would be enough, but apparently not.

I am a Leslie’s employee so my review is after seeing the company from inside and outside. The company has a split personality. The retail stores which generally speaking are manned with wonderful individuals that like to help and corporate.com people that are experts at putting walls up and giving you run around with poor expertise and trained to drive costs up. Good luck getting past customer service if you have a complaint. Eventually someone will call you back after getting your complaint armed with policies and procedures that even I as an employee am not aware of designed to milk you and run the tab up. I recently purchased a 400 k Pentaire gas pool heater supposedly with free installation only to have the unit deliver uncoordinated and delivered while we are out of town and just dropped off in an unsecured place a $4,000 unit. Then I received an e mail assuring me that it would not be delivered for two more days after my return. See the e mail exchange as supporting documents below. That was the beginning of the nightmare that was followed by uncertified technician sent for sight assessment, and throwing at me refusal of installation unless I agreed to installations that are policy. Mind you I am replacing an existing Pentaire 400 k gas heater with an identical one because the one I had (not installed by Leslie’s originally) served me well for 9 years. So even after agreeing to the additional charges (I signed the quote under protest and marked it so) I got the run around whenever I called the customer service and the lies from the uncertified technician went on unsubstantiated with everybody feeding of each other’s lies to the point I decided to pay for installation and have a different certified contractor do the installation. Here is the exchange of e mail on the delivery.
Hello Manoug,

I hope your travels are going well! Thank you for reaching out to Leslie's.

I dont want to have to worry about the delivery of your heater. It is not due to arrive until February 19. You will be home by then. I will keep my eyes on the tracking. They will contact you to make the delivery appointment.

Should you need to follow up, please reply back with case 04687633.

Thank you for choosing Leslie's, have a great day!

Kind regards,
Margaret S.
Leslie's
Customer care

ref:!00D4R01XO9r.!500Rj0LqGUa:ref
My response:
Fw: WLE0389406
Thank you Margaret but it got delivered today 1:40 our time. Fortunately we are on our way back and we will be home around 5:30. We did not get a phone call from the driver and he was uncooperative with the neighbors to put it near the other heater.
Manny

Purchased a new Pentair Pool Heater for a new home pool and when we installed, it did not come on at all. no display on controller or anything. Lesli will not send a new unit or tech out to fix it or even let us send back for a refund. They will not take ownership of the problem as we purchased new from them. We've been dealing with Lesli pools who sold us the heater and they will not fix the problem either as we are out of service area. Very disappointing and frustrating.

Trying to get the pool pump motor repaired/replaced at the Palm Coast store. It was a mess. They couldn't figure out if they had or could get the part needed. Then They couldn't figure out how to have me prepay until they spoke to a manager who was never at the store. The National customer service was also a waste as they didn't ever do what they said they would do (follow up with the store, give me some feedback on what to do).
The part was replaced two weeks later by their technician but he didn't actually check to see that the pool was functioning correctly. Eventhough, I asked him over the phone if I was good and he told me it was all set. It wasn't.

Corporations is garbage. Thr receiving lead named Fabian has sex with msyelian the returns lead and cheats on his wife. Place is garbage. Supervisors suck and are selective power hubgry hippos. Bunch of losers. Corporate totally sucks ass and doesn't care about anything

Emily R. ; Salesperson #69637 , store #435 at Swan & Sunrise, Tucson, Az. is excellent in every aspect. Friendly, pleasant, technically competent with focus on
customer satisfaction.
It is truly a pleasure to deal with her directly.
Blessings & thank You.
Robert (Bob) Schorzman

I just purchased a Aiper seagull pro and unboxed it today. I have a 10,000 gallon pool. In inground and the walls are not a smooth surface. In other words there’s grip to the walls I do, however, have like most pools that have been built since 1970 curved walls. When I was looking at cordless pool, cleaners, there was nothing that was said about this device having trouble climbing a wall that has a curve bottom. Matter fact in the advertisement of this particular item from the companies that makes it it shows a pool with many rounded corners. It’s not rectangular. It’s certainly not flat with with 90° angle walls I haven’t seen a pool like that in many many many years. So I charged the device and following the instructions I take it to the pool and I turned it onto auto mode which it’s supposed to very methodically travel the bottom of the pool covering everything in straight lines and then after it had reached 50% power, it would climb the walls very methodically. And watching the device in the pool, the first thing that I noticed was that it tended to go around in circles it would do short runs never a straight line for very long and then it would turn and turn, and it didn’t have any kind of designed way of moving in the pool it’s very random and very , strange. The device also when it does move forward it the front end of it lifts up off the bottom of the pool like there’s no suction at all that just the the the thrust from the motors pushing it forward lift the front end up off the pool floor, which makes it impossible to clean anything and it stops. It won’t go 4 feet in One Direction on the bottom of the pool at all now my pool is like any other pool that’s been made since before 1970 and it gets deeper so the floor of the pool , you know sweeps down like most fools and everything around it just clearly is a problem for this device and nowhere did the company state that the device would have a problem with a normal shaped pool that we see built every day nowadays is not kidney shaped just got some other angles to it but most pools that I’ve seen that again weren’t built You know after 1970 they don’t have flat bottoms you know very strange. So enclosing I have to say that the product is grossly misrepresented. It doesn’t have the kind of power that it suggested it does. It doesn’t seem to cover the pool in the way that they advertise that it does which is supposed to be some new technology doesn’t work at all very well. It will go over simple leaves on the bottom of the pool and , it won’t draw them up into the unit. I see no problem with it. The rollers are fine. Everything‘s good. The wheels work there is nothing outwardly wrong with this device and again it came right out of the box. My suggestion would be to consider not purchasing this item, it is also Advertised as an inground pool cleaner, but in looking at some of the online information later on, I found it most of the stuff that I was seeing suggested it was for above ground pool, so I’m not quite sure exactly what that means but it is advertised for inground pools. I’ve seen some reviews by professional reviewers who is given it stellar reviews, and I’m not really sure what was wrong with those people, but they clearly weren’t giving a legitimate review of this device , so I will have no choice but to return this item and try to find another more functional more honestly described and and and hope that I can get a cleaner that will actually do what it’s advertised to do.

Companies response:
This is AI response from Aiper customer support.

I understand your disappointment with the performance of your new Seagull Pro pool cleaner. To resolve the issue, please follow these steps:

Ensure the pool bottom is flat and smooth to prevent the device from struggling to reach the waterline.
Clean the filters and water spray pump to prevent potential filter jam and device malfunction.
Check for any entangled foreign objects around the front roller brush or wheel that may be causing the device to move in circles.
If the pool has a steep slope or the material is too smooth, it may affect the device's performance.
Best regards,

Aiper Customer Support

Do not buy products from this company you will be sorry.
Leslie’s return policy:
If you are not satisfied with your purchase, you can return your item(s) within 30 days for a replacement or refund. Products must have receipt or proof of purchase, be unused, in new condition and in original packaging.
Unused? How do we know we are unhappy with the product if it is unused???? Are you serious Leslie’s?

Was offered a warranty for my salt cell system call the company and one of the specialist told me one thing where the district manager told me something else wouldn't return calls wouldn't return emails took him 3 weeks to finally get a complete answer the worst customer service I've ever dealt with in my life

Went to Leslie's "PRO" store. Set my broken impeller and seal, which were purchased from Leslie's, on the counter and the assistant says "What is that?". I said it is an impeller and seal from a Hayward pool pump. He asked me "What size?" to which I said a 1.5HP. He said "What voltage?" and I said 240V. He said we only have 210V and 1000V. At this point I knew there was an issue. He then went to the isle where the impellers were and asked "What brand?" I told him Hayward. He said "I don't think we have that one." I walked over to the isle and found the correct impeller and brought it to the counter. He told me "I can't help you. You'll have to wait until my other person comes in at 9:00." I left very frustrated. Won't be going back!

Original service call took 15 minutes, they sent 2 men, charge $220.00, it didn't fix the problem(pump wouldn't catch) Service call # 11461512, second service call( a leaky o-ring took 2 minutes, he was gonna charge me for the call, he said they don't have a warranty. I politely ask them to leave

purchased a Raypak Protege Above Ground Pool Pump, 1.5 HP and was told to sign up for the pool perks to get an extra 5 year warranty, after 2 years the pump has failed and of course my pump is not part of the extended warranty plan. I wish I would have bought from Amazon, cheaper and less hassle.

The worst company ever! Don’t ever use this company. I order a spa cover. It took six months for delivery and it was the wrong size. I called and they refused to accept it was their error and finally after showing my order sheet they agreed and sent me another one. And yes, it was the wrong size again. This company sucks on all levels. Go direct to the spa manufacturer for a spa cover. Terrible quality as well. DONT DO IT EVEN IF YOU THINK YOU WILL SAVE MONEY - you will not in the end. I promise you.