I ordered a leather jacket on May 11th, today is June 6th and I have not received the jacket. I emailed customer service numerous times, no response. I believed I've been scammed.
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Got the original jacket I ordered, unfortunately it was too small- my mistake. Leather jacketz customer service replied to my email very quickly and handled the situation. The size up is on its way an... Vis mer
I ordered a leather jacket from Leatherjacketz.com and paid extra for expedited shipping. It’s been weeks, and they haven’t shipped my order or provided any status updates. Their customer service... Vis mer
BUYER BEWARE, if I could give this scammer company a big fat ZERO then I would. Customer service is horrible, you can never get anyone on the phone and they would nit cancel my order even though it i... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
We are thrilled to share that we provide our esteemed customers with nothing but the best products and unparalleled customer service. At our company, customer satisfaction is our topmost priority, and we strive to go above and beyond to meet your expectations. When it comes to our products, we meticulously select and curate a wide range of offerings to ensure that they are of the highest quality. From cutting-edge technology to stylish fashion choices, we have carefully sourced products that cater to diverse needs and preferences. We understand that our customers deserve nothing less than excellence, and we are committed to delivering just that. However, our dedication to customer satisfaction doesn't stop at providing top-notch products. We firmly believe that exceptional customer service is the cornerstone of any successful business. Our team of dedicated professionals is trained to offer personalized assistance, address your inquiries promptly, and provide reliable solutions to any issues you may encounter. We are here to guide you through your purchase journey and ensure that you have a seamless and pleasant experience with us.
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I waited over a month to get this…
I waited over a month to get this bubble Wallace. Dr Pepper jacket and it is a fake knockoff. It's not even the same jacket that's in the picture that they are Displaying, it doesn't have the black on the sleeves. It's not even A 2X large. It's not even the same color red The jacket is not even cotton it's Polyester and the letters are not embroidered and i forgot no patches all ironed on. These people are frauds do not buy from them. They should be Shut down and investigated by the f. B. I. I am really mad about this.
I should've just spent the money and got a jacket elsewhere. So remember you get what you pay for These people are frauds. They're not even in new york they're oversees from this country KARACHI, PK . If I would have seen that I would knew better. And you know who I am because you called me and we talked on the phone.
My name is kevin. I should get a full refund I wish I would have read these reviews before I bought this jacket. Remember people always do your research and read the reviews.these people are 100% scam you can't leave a review on their site. With all these negative reviews. Why are these people still operating.😡
21. mars 2024
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Svar fra Leatherjacketz
Hi Kevin,
After thoroughly reviewing your case, we acknowledge several areas where we fell short, while also recognizing certain legitimate aspects. We understand the frustration caused by the 13-day delay, and though we were prepared to compensate.
Regarding our company's structure, while our head office is in multiple locations across the USA, our overseas production units handle the crafting and shipping of items.
Please note that we take the term 'scam' seriously and are committed to address your concerns. Our team will reach you out shortly for further discussion and to address any lingering perceptions.
Team LJZ
Exchange
Exchange April 2023
The response I received was immediate and beyond my expectations. The person I dealt with was courteous and very polite. Best customer service I have ever had.
2. april 2024
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My order was exactly as described
My order was exactly as described. Adam answered any questions I had in a very fast manner. Excellent customer service!!!
18. mars 2024
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My concerns
I really appreciate how quickly David got back with me and answered my concerns.
15. mars 2024
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Adam was quick to respond to my inquiry…
Adam was quick to respond to my inquiry and provide me the necessary information. Thank you
11. mars 2024
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I ordered an XL Chiefs letterman jacket…
I ordered an XL Chiefs letterman jacket for a friend from this place over 2 months ago. They sent me the wrong size. Since then I have been trying to get the right one sent but they keep sending me boilerplate emails saying they're so, so, so sorry and my order is the highest priority blah, blah, blah but I still have yet to be given a tracking number.
Every time I send another email I get another message from some other bot.
DO NOT BUY from them.
I wasted over $180. 2 months and counting. It's about time to start putting reviews on all the places they advertise. I'm at work and have nothing better to do than warn people away from this scam.
20. januar 2024
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Svar fra Leatherjacketz
Hi Sandy,
We apologize for the inconvenience. We understand the frustration caused by late shipment and size issue, but the size you received was the exact one you have ordered from us considering the size chart on the website. We also provide customs- size attires for our dear customer at no additional costs. Our team strives to respond promptly to every email, but the current influx has posed challenges that caused delays in shipments which we truly apologize..
We are committed to address your concerns. Our team will reach you out shortly for further discussion and help you out with your issues.
Team LJZ
Prompt customer service
The customer service representative I was helped by Peter Jackson was amazing. He was able to assist me with getting my issue resolved quick and efficently.
8. mars 2024
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Bad knock off
Bad knock off. Dirty & terrible quality. They are scammers. They represented as the brand name product. They use drop shippers from pakistan. Stay away or just order from ebay
7. mars 2024
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Svar fra Leatherjacketz
Hi Andi,
We apologize that we fell short of your expectations. We understand the frustration caused by quality of the item, but the item was sent the exact one we mentioned in our descriptions. Our team strives to respond promptly to every email, but the current influx has posed challenges that caused delays in shipments which we truly apologize..
Regarding our company's structure, while our head office is in multiple locations across the USA, our overseas production units based in Asian regions and handle the best
material crafting and shipping of items. As per the best research, Pakistan excels in the production of authentic leather goods, showcasing its specialization as an original leather originator
We are committed to address your concerns. Our team will reach you out shortly for further discussion and help you out with your issues.
Team LJZ
Don’t waste your money like me
I shopped with them in December for a Christmas gift. Christmas pasted and I reached out and they told me it will be two weeks until shipped(January). I was understanding due to the holiday but it’s March and I still don’t have the items. No order number or status update. I would not recommend ordering from this business.
4. desember 2023
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Svar fra Leatherjacketz
Hi Tiffine,
We trust you're in good health. Our team is genuinely sorry for the inconvenience you faced, and we take full responsibility for our mistake. Your feedback is valuable, and we appreciate your understanding that process issues shouldn't be your concern. We have been informed that your package arrived last week, and if you need assistance, please reach out to our customer support email or contact number.
Team LJZ
Scam 1000%
I never received the item. I contacted the company telling them that something was weird with the final delivery address. It wasn’t even the right Country. They simply said, it will be at your door step soon. When I looked at the tracking, it said delivered in some other country. This whole experience was terrible and probably a scam. Now I have to order the jacket from somewhere else and hope I get it in time and try to get a refund. Terrible business from start to finish. STAY AWAY!!!
5. mars 2024
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Svar fra Leatherjacketz
Hi Damon,
We trust you're in good health. Our team is genuinely sorry for the inconvenience you faced, and we take full responsibility for our mistake. We appreciate your understanding that process issues shouldn't be your concern. We checked that your package delivered 10 days ago, and we have even offered you a free of cost replacement for the inconvenience caused. and if you need assistance, please reach out to our customer support email or contact number.
Team LJZ
Total scam
Total scam. Bought a nike sb jacket, two weeks later nothing showed up. Asked for refund, they said they take 30% from refunds so id get 70% back. Never got the money. Its an overseas website, they are not in the US. AVOID! These positive reviews are fake.
30. desember 2023
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Svar fra Leatherjacketz
Gerald, we're truly sorry to hear about your disappointing experience with our product and services. Your feedback is incredibly important to us, and we take it very seriously.
It's concerning to hear that you encountered issues with your order, including non-delivery of the product and difficulties obtaining a refund. We strive to provide a seamless shopping experience for all our customers, and it's disappointing to hear that we fell short in your case.
Please accept our sincere apologies for any inconvenience or frustration this situation has caused you. We assure you that this is not the kind of experience we want our customers to have. We are a proud US based company having our own production units in south Asian region in order to have quality raw material and professional labor.
If you require further assistance or would like to discuss this matter in more detail, please don't hesitate to reach out to us at the following number: +18334562369. Our customer support team is here to help and will do their best to assist you.
Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience and understanding as we work to resolve this issue.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to restore your faith in our brand.
Team LJZ
I have seen better knockoffs than item received
Item was nothing like item displayed on website. False advertisement. Their website clearly states full refund if item does not meet customer expectations. They went back and forth with me on refund percentage I could receive .. first 15% refund return and I keep the item.. than 50% and than 100% but I pay shipping. There is no way I would wear this item. I bought a starter jacket.item bad No starter pendent, no front pocket just a flap. DO NOT PURCHASE FROM THIS WEBSITE .
28. februar 2024
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Svar fra Leatherjacketz
We are deeply sorry to hear about your disappointment with the item you received from our website. Your satisfaction is our top priority, and we are committed to ensuring that our customers receive products that meet their expectations.
It is unacceptable that the item you received did not match the description on our website and that you were subjected to such a frustrating experience with the refund process. We sincerely apologize for any inconvenience or confusion caused by the back-and-forth regarding the refund percentage.
We take false advertising very seriously and will investigate this matter thoroughly to prevent similar issues from occurring in the future. Additionally, we apologize for the discrepancies between the item received and the advertised product, such as the missing Starter pendant and front pocket.
If you require any further assistance or have additional concerns, please do not hesitate to contact us at +18334562369. Our dedicated customer support team is here to help resolve this matter promptly and ensure your complete satisfaction.
Once again, we apologize for the inconvenience and disappointment caused by this experience. We value your feedback and appreciate your understanding as we work to rectify the situation.
Warm regards,
Team LJZ
Amazing!!
David was very understanding about my payment conundrum and held the order open till the payment cleared. I'm very excited to own this coat, and if the quality of the coat reflects how helpful David was, then I have no worries about the quality. I so look forward to having this coat as one of my everyday jackets..
14. februar 2024
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Very pleased with my Chicago Bears Hoodie…
Very pleased with my Chicago Bears Hoodie! Price, quality, delivery and customer service were all top notch. Communication, too.
Five stars all around! Thanks to David & Musfata for their excellent assistance.
5. februar 2024
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Kevin reached out to let me know that…
Kevin reached out to let me know that my refund was quickly processed and assured me that my payment would be refunded within 2 to 4 days. Great customer service!
17. januar 2024
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Scam
I would have to say this is a scam with fake reviews. Ordered two jackets for my grandsons in early December. ONly one follow up email and no contact after that. Website was down and phone number just played music. Filed a claim against them and then they responded asking me to remove the claim. I said deliver the jackets and I'll remove. Never heard from them since. No jackets, no follow up, nothing. Beware
12. desember 2023
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Svar fra Leatherjacketz
Hi Jim,
We apologize for the delays in shipping your product. As the influx of Christmas and new year holidays was great this year, we were unable to provide you with the timely shipments update. We acknowledge that we fell short to your expectations this time. Regrettably, we have canceled your order due to this and refunded you in full.
Regarding reviews, Trust pilot's high-security measures automatically detect and delete fake reviews. Rest assured, all our reviews are genuine and reflect the experiences of our satisfied customers worldwide.
If you have any further questions or concerns, please don't hesitate to contact our customer support.
Best regards,
Team LJZ
William was very helpful and responsive…
William was very helpful and responsive with my questions.
7. januar 2024
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Outstanding Customer Service
I recently ordered a hoodie for my granddaughter for Christmas. I paid the added fee for guaranteed delivery by Christmas. I commend William for his outstanding customer service. He went over & above to reassure me that despite the narrow timeline as Christmas approached, my shipment would be on time - and indeed, it was! Thank you, William! I highly recommend Leather Jacketz! Product is high quality & customer service is excellent!
22. desember 2023
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If I could give zero starts I would
If I could give zero starts I would. I placed an order on 11/22/23. Website said order would take 9-13 days. As of 12/16/23 the order status is still "processing". I have emailed the company and filled out the contact info in their website twice. I have received zero response. When I try and call the number on their website it just plays music. I am now trying to get a refund through PayPal.
17. desember 2023
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Svar fra Leatherjacketz
Hi Kelli,
We apologize for the delays in shipping your product. As the influx of Christmas and new year holidays was great this year, we were unable to provide you with the timely shipments update. We acknowledge that we fell short to your expectations this time. Regrettably, we have canceled your order due to this and refunded you in full.
If you have any further questions or concerns, please don't hesitate to contact our customer support.
Best regards,
Team LJZ
I was provided with excellent customer…
I was provided with excellent customer service by Ethan Bruce. The jacket I ordered looked exactly like I wanted. I have read reviews from other sites stating the product had a strong petroleum odor…not here! I was happy with the look and presentation of my order. It arrived when they said it would and again the customer service was excellent.
29. november 2023
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