Je déconseille fortement les achats sur le site La DoubleJ. J'ai renvoyé une robe (reçue et validée par leurs soins) et j'attends le remboursement de 650 € depuis plus de 7 semaines. Malgré d'innombr... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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If I had known that after 3 weeks I still would not have received my goods I would have bought elsewhere. Your shipping and customer service is shambolic and it has caused me a massive inconvenience.... Vis mer
I returned two items separately about a month ago and I am still waiting for the refund. Customer service has been consistently polite, but the follow-through has not matched. On 21 July I was told... Vis mer
Used to like this brand more.. quality is good but not always worth the money. I bought already a few items but my last order was very disappointing for a different aspect: the shipping and delivery t... Vis mer
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1,8
Under middels
22 anmeldelser
Ingen anmeldelsesinvitasjoner er registrert
Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
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Untrustworthy
I returned an order consisting of two items to the online shopping branch of this retailer. I received an e-mail from them informing me that I would receive a full refund. I was only refunded - via paypal - for one item.
In an attempt to discover why, I tried to call the customer services number provided on their website on a number of occasions. Their agents were/are never available. The answerphone message asks you to leave your name and contact telephone number so that they can contact you once they are free. I still have not heard from them two months later.
I therefore e-mailed them. I was informed that they had not in fact received the second item, very mysterious when the e-mail I received from them initially confirmed that I would be given a refund for the full amount of the order. They even quoted the amount for the two items.
They then said they would launch an investigation and contact the courier and their own warehouse. They never got back to me with the result of the investigation. I had to e-mail them. When they finally replied, I was informed that they would not be able to refund me for the second item on this occasion as they couldn't find it.
Do be very careful in dealings with this retailer's online service. Better to buy the brand from a shop in the UK.
6. mai 2022
Anmeldelse skrevet uten oppfordring
Will Never Buy Another La Double J Product
This company is just horrible! I ordered a skirt from their website and not only did it arrive crammed (and very wrinkled) into the tiniest box FedEx makes, it was so wet that the tissue paper in the box had absorbed the dyes from the skirt. The FedEx box was bone dry on the outside, so it had to have been packed wet. There was also no protective plastic cover for the skirt, just a single crumpled piece of tissue.
I am just appalled that any so-called reputable company would do something so disgraceful! The return label was so wet it was barely legible, but fortunately the folks at FedEx were able to salvage it and back to Italy it has gone!
Finally, they NEVER reply to emails! Non-existent customer service!
28. januar 2021
Anmeldelse skrevet uten oppfordring
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