Quick Fast Great Service. I needed a 9ft ladder on Monday I ordered on Wednesday it arrived. Easy to use website Easy to order Fast Delivery What more can I ask Good solid const... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ordered from here due to advertised delivery dates. Have had to chase every step of the way for updates only to be told it will now be later than advertised and can't confirm a delivery date or sen... Vis mer
Selskapet har svart
Anthony was very helpful all the way through the process because we had huge issues with DX, the delivery people. The first ladder was delivered and was damaged. The second ladder didn't make it out o... Vis mer
The loft ladders matched the description (which is not always the case) Just had them fitted, quality product and good value. Quick delivery Very pleased
Informasjon om virksomheten
Skrevet av virksomheten
We stock a great range of extension ladders that have been manufactured in the UK using high grade materials. Our broad range includes 5 different grades of extendable ladder including those for domestic use, industrial ladders and heavy duty rope operated ladders. All products adhere to international health and safety standards and are tested before shipping to ensure they are safe. Every ladder we offer has been carefully selected because of its strength and durability so you can enjoy long lasting benefits. Ladders UK Direct makes purchasing a ladder easy. You can make secure payments online using PayPal or a credit or debit card. Please take a look at our main website and browse through the great range of ladders we offer. If you would like any additional information please send us an email at sales@laddersukdirect.co.uk and we will get back to you as soon as possible. If you are ready to order you can do so online or for more information call us on 01446 731 238.
We aim to offer ...
Skrevet av virksomheten
- *****Great Advice and support*****
- Customers wont always know exactly which product to buy, but dont worry.... we are here to help guide our customers so that they can do the job in hand safely and with the correct access tool.
- *****Superb Service*****
- Our aim is simple.... To deliver high quality ladders and access solutions to you as quickly as possible. Whether you are at home or on site we can help.
- *****Improvement*****
- We at Ladders UK Direct are always striving to be better and we need you our valuable customers to help us with your feedback. Whether it be positive or negative we can continue to offer the very best customer service.
FAST & FREE DELIVERY
From Checkout to Your Door Overnight!
We offer a range of delivery options for our customers. All items come with a standard FREE Delivery service which is typically a 3 days service but some of our items are also FREE NEXT DAY DELIVERY as we are constantly running special promotions for our valued customers both old and new.
Kontaktopplysninger
Cardiff House, Cardiff Road,, CF63 2AW, Barry, Storbritannia
- 01446 731 238
- sales@laddersukdirect.co.uk
- www.laddersukdirect.co.uk
4,5
Enestående
6k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 26 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The product is excellent.Had lots of…
The product is excellent.Had lots of issue with delivery timings and finally got it after complaining with another delivery company
25. november 2025
Excellent service from start to finish
Excellent service from start to finish, this company is super
8. januar 2026
Loft hatch
I ordered a loft hatch from Ladders UK Direct. I had an option of delivery date when I ordered and it arrived on the day chosen. Not a biggy for most but when working full time this is a must for me. The hatch is excellent quality, not a mark on it, the delivery driver was polite and extremely helpful. I would highly recommend Ladders UK Direct to anyone.
6. januar 2026
Great product
Great product, quick delivery, very pleased with the service provided
17. september 2025
Easy to fit and look good they are good quality and make loft access a lot easier
Fast
Delivery great price and good quality
12. august 2025
Great product
14. desember 2025
Arrived quickly and delivered to my…
Arrived quickly and delivered to my door, in good condition
22. desember 2025
Ladder
Good delivery. Great size ladder and so light compared with my previous ladder. Put to use straight away. Good choice on website.
18. desember 2025
Very good service
11. desember 2025
Good selection of stock so found what I…
Good selection of stock so found what I need and ok price,
Delivery was fast
8. desember 2025
Fast and efficient service
Fast and efficient service. Great product nice and sturdy
7. desember 2025
Ladders
Ladders seem ok, asked for a particular delivery day but that was ignored and I was not at home. How difficult can it be !
7. desember 2025
Ordered and no comms until I rang and…
Ordered and no comms until I rang and they said it was damaged in the warehouse ( crap excuse) and would t be delivered until after Xmas a month late at least !!!
5. desember 2025
Svar fra Ladders UK Direct
Morning
We’re very sorry for the frustration and disappointment caused by both the delay and the lack of communication regarding your order. We completely understand how unacceptable this experience has been, especially at such an important time of year.
Unfortunately, your item was damaged in our warehouse prior to dispatch, which led to an unexpected delay. However, we want to reassure you that your replacement order will be shipped as soon as possible, and we will provide tracking details immediately once it is dispatched.
Please accept our sincere apologies for the inconvenience caused. This is not the level of service we strive to provide, and we are reviewing this internally to prevent it from happening again. If you have any further questions, our customer support team will be happy to assist you.
Ladders UK Direct
Fast and efficient service .Really…
Fast and efficient service .Really pleased with the quality of the ladders I purchased 10/10 definitely order again from this company.
25. november 2025
I haven’t received the ladder
I haven’t received the ladder. Truck came to house, then discovered it was not on truck because it was too long. No idea when it will arrive now
21. november 2025
Scammers 🚨🚨
Scammers 🚨🚨🚨
Brought ladders
They sent photos saying it was left outside my property and gate, but no signature, no delivery proof. Driver later confirmed it wasn't there. I reported it stolen and asked for a full refund.
• Refused refund or replacement.
• Communication was rude and dismissive.
• Money taken, item never received.
WARNING!!! ‼️ Do not trust this company.
I've opened a chargeback and reported them to Trading Standard and the police
28. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ladders UK Direct
Dear Customer
We’re sorry to hear that you’re unhappy, and we take all concerns regarding deliveries very seriously. For transparency, we would like to clarify the steps taken in your case:
• Photographic delivery confirmation shows the ladders delivered to your correct address and safe location.
• You confirmed that the property shown in the photos was indeed your home.
• When you reported the item missing, we arranged for the driver to revisit the address, in line with our standard procedure.
• During this visit, the driver confirmed that the ladders had been moved from the original delivery location, indicating they were present after delivery.
• No signature was required for this service, as the delivery is validated through timestamped photographs.
We have also added your crime reference number to your file and will fully cooperate with the authorities or your card issuer if they request information.
Based on the delivery evidence and the driver’s verification, the order is recorded as successfully delivered, which is why we were unable to issue a refund or replacement.
If you or the authorities require the delivery photos or revisit notes again, we are happy to provide them.
Thank you,
Ladders UK Direct
Great product and delivery driver…
Great product and delivery driver helpful and friendly.
18. november 2025
Ladder ordered on Friday afternoon &…
Ladder ordered on Friday afternoon & the ladder was delivered first thing on Monday morning,....excellent service, thank you
7. november 2025
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