Ordered from here due to advertised delivery dates. Have had to chase every step of the way for updates only to be told it will now be later than advertised and can't confirm a delivery date or sen... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ordered one day and delivered safely without any damage before l knew it ! Quality ladders & l made the right decision buying them !
Anthony was very helpful all the way through the process because we had huge issues with DX, the delivery people. The first ladder was delivered and was damaged. The second ladder didn't make it out o... Vis mer
The loft ladders matched the description (which is not always the case) Just had them fitted, quality product and good value. Quick delivery Very pleased
Informasjon om virksomheten
Skrevet av virksomheten
We stock a great range of extension ladders that have been manufactured in the UK using high grade materials. Our broad range includes 5 different grades of extendable ladder including those for domestic use, industrial ladders and heavy duty rope operated ladders. All products adhere to international health and safety standards and are tested before shipping to ensure they are safe. Every ladder we offer has been carefully selected because of its strength and durability so you can enjoy long lasting benefits. Ladders UK Direct makes purchasing a ladder easy. You can make secure payments online using PayPal or a credit or debit card. Please take a look at our main website and browse through the great range of ladders we offer. If you would like any additional information please send us an email at sales@laddersukdirect.co.uk and we will get back to you as soon as possible. If you are ready to order you can do so online or for more information call us on 01446 731 238.
We aim to offer ...
Skrevet av virksomheten
- *****Great Advice and support*****
- Customers wont always know exactly which product to buy, but dont worry.... we are here to help guide our customers so that they can do the job in hand safely and with the correct access tool.
- *****Superb Service*****
- Our aim is simple.... To deliver high quality ladders and access solutions to you as quickly as possible. Whether you are at home or on site we can help.
- *****Improvement*****
- We at Ladders UK Direct are always striving to be better and we need you our valuable customers to help us with your feedback. Whether it be positive or negative we can continue to offer the very best customer service.
FAST & FREE DELIVERY
From Checkout to Your Door Overnight!
We offer a range of delivery options for our customers. All items come with a standard FREE Delivery service which is typically a 3 days service but some of our items are also FREE NEXT DAY DELIVERY as we are constantly running special promotions for our valued customers both old and new.
Kontaktopplysninger
Cardiff House, Cardiff Road,, CF63 2AW, Barry, Storbritannia
- 01446 731 238
- sales@laddersukdirect.co.uk
- www.laddersukdirect.co.uk
4,5
Enestående
6k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 26 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
We were not in left a note on door.left…
We were not in left a note on door.left it were we asked every thing was ok thank you
22. august 2026
After making several mistakes in making…
After making several mistakes in making my order Andrew came to the rescue and finally resolved the problems of my making. Patience was golden
21. august 2026
There have been some challenges with…
There have been some challenges with the delivery company. But Ladders Direct have been great in communicating the problem and getting the details for delivery to me. Thanks Guys
13. august 2026
Next day order cancelled
Next day order cancelled, rescheduled then cancelled again due to being out of stock, despite notification dispatch from delivery partner.
Advised to change product for alternative, in total took three weeks to deliver.
26. juli 2026
Great Ladder at a good price and…
Great Ladder at a good price and delivered next day
10. august 2026
The loft hatch I ordered would not fit…
The loft hatch I ordered would not fit so had to return the loft hatch/ladder. 24 hours later I was supplied with the right size hatch it was a very helpful and speedy service.
6. august 2026
Definitely not next day delivery
The company stated next day delivery but I ordered Friday and didn’t get until late Wednesday afternoon, losing me 2 days work!!
Total runaround from customer service passing the buck constantly from department to department. Nicest person was the actual delivery driver!
7. august 2026
Svar fra Ladders UK Direct
Dear Customer
Thank you for your email.
We would like to clarify the delivery timescale for your order.
Your order was placed on Friday evening, after our 12:00 noon cut-off time for same-day dispatch. As stated in our delivery terms on our website, orders placed after the cut-off time are dispatched on the next working day, as we do not dispatch orders over the weekend.
Your order was therefore due to be dispatched on Monday, with delivery expected on Tuesday.
Unfortunately, there was then a 24-hour delay with the carrier, meaning your order was delivered on Wednesday instead. We sincerely apologise for the inconvenience this caused.
Once the order has been dispatched and is with the carrier, delivery times are outside of our direct control. Unfortunately, carriers can experience delays, particularly during busy periods. This time of year can be especially challenging due to increased parcel volumes and staff shortages caused by annual leave and holidays.
We are continuing to work with our carrier to minimise these delays and improve delivery performance.
We appreciate your understanding and apologise again for the inconvenience caused by the carrier delay.
Kind regards,
Ladders UK Direct
Customer Service
Excellent service very poor by DX
Excellent service, only thing is DX courier service not good
6. august 2026
First class product excellent quality…
First class product excellent quality worth the money thank you.
2. august 2026
Quality product
Quality product, fast delivery and good communication. With basic DIY skills it was fairly easy to widen the existing hole to the loft and install the hatch and ladders. I should have done this years ago, they have made such a difference.
4. august 2026
The ladder is of good quality sturdy…
The ladder is of good quality sturdy and robust but delivery took 3 days not next day as promised
3. august 2026
Arrived when expected
3. august 2026
Great easy ordering and super fast…
Great easy ordering and super fast delivery no problems with this transaction
2. august 2026
Very straight forward service and…
Very straight forward service and delivery. Very happy
29. juli 2026
The ladder is perfect for our needs and…
The ladder is perfect for our needs and arrived quickly.
26. juli 2026
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