kroxne Anmeldelser 

Svar fra kroxne

25. okt. 2026

Es gibt hier nichts weiter anzumerken. Der Kunde hat zu Beginn eines Wochenendes bestellt, das im Herkunftsland auf Feiertage fiel.

Leider scheint es sich um eine Person mit psychischen Problemen zu handeln: Sie hinterlässt Bewertungen, ohne zu erwähnen, dass sie bei all unseren Unternehmen mit einem Kaufverbot belegt ist – was sich übrigens leicht nachprüfen lässt. Sämtliche Bewertungen dieser Person sind negativ – angeblich waren alle ihre Erfahrungen mit Online-Shops schlecht, oder aber sie schreibt eine negative Bewertung, nur weil sie ihren Willen nicht durchsetzen konnte.

Um es für Sie zusammenzufassen:
- Erstens: Die Eröffnung eines Falls bei PayPal führt keineswegs dazu, dass ich das Produkt schneller versende.
- Zweitens: Wenn Sie es eilig haben oder ein Produkt dringend benötigen, müssen Sie sich zwingend vor der Bezahlung über die Lieferzeit informieren.
- Drittens: PayPal hat Ihnen das Geld nicht zurückerstattet; ich habe Ihnen den Betrag freiwillig zurückgezahlt – nur damit Sie aus meinem Blickfeld verschwinden und aufhören, mich zu belästigen. Zudem habe ich Ihnen den Einkauf in all unseren Shops untersagt.
- Viertens: Sagen Sie die Wahrheit – oder lassen Sie zumindest keine Informationen weg. Es ist einfach nur peinlich, im Internet gefälschte Bewertungen von psychisch instabilen Personen zu lesen, die kein „Nein“ akzeptieren können und dann versuchen, den Ruf eines Unternehmens durch Lügen zu schädigen – in dem irrigen Glauben, dies hätte keine rechtlichen Konsequenzen.

Sie stellen den gesamten Hergang bewusst falsch dar, verschweigen Informationen und lügen bezüglich der Fakten – mit dem klaren Ziel, den Ruf meines Shops zu schädigen. Das ist eine Straftat. Wir sehen uns bald wieder. Ich hoffe, dass Ihr heutiges und vergangenes Verhalten Konsequenzen haben wird; ich werde mich mit den anderen Unternehmen in Verbindung setzen, die Sie ebenfalls verleumdet haben, um eine Sammelklage einzuleiten. Wir sehen uns vor Gericht.

Svar fra kroxne

Oppdatert: 25. okt. 2026

**UPDATE**

Since receiving the product, this customer has repeatedly contacted our company through WhatsApp, email, Trustpilot, and other channels, engaging in behavior we consider harassment.

Following his repeated complaints, we instructed him to keep the item unused, in its original packaging, and return it. We explicitly confirmed that we would accept the return. However, he refused, claiming that the product belonged to him and that he had no intention of returning it.

Initially, he complained about the delivery time without checking the shipping conditions beforehand. He then pointed out an error in a product photograph and demanded a partial refund. Despite our offer to accept the return, he insisted on keeping the item while continuing to demand financial compensation.

We believe his intention was to obtain a discount by putting pressure on our reputation. When we refused, he published a review omitting one essential fact: **we offered to accept the return, and he refused.**

He also interprets our shipping conditions to suit his interests, ignoring the instructions displayed on our website and during checkout advising customers to contact us before purchasing. Furthermore, he accepted our terms and conditions before completing payment.

He subsequently continued sending emails containing legal threats. We formally requested that he stop these persistent communications and informed him that he was free to pursue any legal action he considered appropriate.

**The facts are straightforward:**

1. He complained about delivery conditions he had accepted.
2. He identified an error in a product photograph.
3. We explicitly offered to accept the return.
4. He refused to return the item and insisted on keeping it.
5. He continued demanding compensation through multiple channels.
6. He published a negative review without mentioning our return offer.

We will not give in to pressure intended to obtain discounts we consider unjustified. We respect legitimate complaints and consumer rights, but reject misrepresentation of facts and communications we consider intimidating.

We have preserved the relevant conversations and documentary evidence and reserve the right to take appropriate legal action. We formally request that this customer cease his repeated intimidating communications and pursue any legitimate dispute through the appropriate legal or consumer protection channels.

Our return offer remains available under the applicable terms of sale and consumer legislation. We have asked him to keep the product unused and in its original packaging, as previously instructed. This does not mean we must accept a partial refund demanded under pressure.

**We recommend that all customers check the following before purchasing:**

- Available shipping methods and estimated delivery times.
- Do not assume shipping methods within Spain are identical to those available for other European countries. They may differ depending on the destination.
- Product availability and compatibility, particularly when purchasing parts for discontinued vehicles, as in this customer's case.

Finally, we find it contradictory that someone expressing such strong dissatisfaction would refuse to return the product. This refusal reinforces our impression that his objective was to obtain a financial concession rather than resolve the matter through a return.

His Trustpilot profile also contains a negative review of another company. We have preserved a record of those comments, although we cannot claim to know his motives. What we can demonstrate is that **we offered a return and he refused it.**

**We will defend our company's reputation while fully respecting our customers' legitimate rights.**

Svar fra kroxne

Oppdatert: 18. juli 2026

This customer tried to scam the store. He kept messaging us asking about the product for two days after receiving the pickup notification.

That makes absolutely no sense. The customer expects me to understand his behavior, but I'm a salesperson, not a psychologist.

Please, I completely agree with you. Don't buy from my store anymore. I don't care if you want to charge us four times the price of the product; my experience with you hasn't been good either. Buy from another site and send messages asking about products that have already arrived at another store that has more free time.

Svar fra kroxne

Oppdatert: 26. okt. 2026

**UPDATE — ADDITIONAL EVIDENCE**

The customer appears to have deleted our WhatsApp conversation from his side while continuing to publish allegations online. We have retained a copy, including the dated message expressly instructing him not to use the product, to keep it in its original packaging and to return it. Deleting a conversation does not erase the evidence we hold.

We issued those instructions after repeated communications across multiple channels that we considered harassing. We have requested that Trustpilot review this account for potentially abusive use of its platform. Its visible review history raises concerns about a pattern of negative reviews, but we ask Trustpilot to examine the evidence and determine whether any rules have been breached. We also welcome an appropriate investigation by the competent authorities if warranted.

**UPDATE — BACKGROUND**

Since receiving the product, this customer has repeatedly contacted us through WhatsApp, email, Trustpilot and other channels. We consider the frequency and nature of these communications excessive and intimidating.

His first complaint concerned delivery time, despite the shipping information and conditions available before checkout. He later identified an error in a product photograph and demanded a partial refund.

To resolve the dispute, we explicitly offered to accept a return and instructed him in writing to leave the item unused and in its original packaging. He refused, stating that the product was his and that he intended to keep it, while continuing to request financial compensation.

His public review omits a crucial point: **we offered to accept the return, and he refused.** In our view, publishing the complaint without that context gives readers a misleading impression of our attempts to resolve the matter.

He subsequently sent emails containing legal threats. We asked him to stop repeated communications we considered intimidating and informed him that he was entitled to use the appropriate legal or consumer protection channels.

**THE KEY FACTS**

1. He complained about delivery conditions disclosed before purchase.
2. He reported an error in a product photograph.
3. We explicitly offered to accept a return.
4. He refused to return the product and insisted on keeping it.
5. He continued seeking partial compensation through multiple channels.
6. His negative review omitted our return offer.

We respect consumer rights and legitimate complaints. However, we will not accept reputational pressure as a basis for granting an unjustified discount. Our offer to handle the return remains subject to applicable consumer law and the relevant terms of sale; nothing in this statement limits the customer's statutory rights.

We have preserved the WhatsApp messages, emails and other documentary evidence and reserve our right to seek legal remedies. We request that Trustpilot examine the account and associated reviews impartially, including whether the platform's rules have been violated. We make no definitive claim about the customer's motives or the outcome of any investigation.

**BEFORE PURCHASING, PLEASE CHECK:**

- Shipping methods and estimated delivery times for your destination; options in Spain may differ from those elsewhere in Europe.
- Product availability and compatibility, particularly for discontinued vehicles.
- Our published conditions, and contact us before ordering if clarification is needed.

**Our position is simple: we offered a return, the customer declined it, and our written records can substantiate that offer. We will defend our reputation while respecting all legitimate customer rights.**

Svar fra kroxne

29. mai 2026

Bonjour, nous ne sommes pas responsables de votre erreur lors de votre achat. Les frais de livraison sont à votre charge, car il s'agit de VOTRE erreur. N'essayez pas de faire payer les autres pour votre erreur de manière aussi malhonnête et publique. Si vous avez commis une erreur, assumez-en les frais, point final. Inutile de vous plaindre et de publier en ligne que vous avez tenté de nous arnaquer et de nous faire payer. Votre comportement est honteux.

Vous avez eu la possibilité d'échanger la pièce contre la bonne, mais vous souhaitiez visiblement que ce soit gratuit. Malheureusement, ce n'est pas possible. Si vous commettez une erreur et que le transporteur doit remplacer un colis, les frais sont à votre charge. Ce service n'est jamais gratuit ; il est toujours payant. Vous essayez de faire payer vos erreurs à quelqu'un d'autre. Ce n'est pas acceptable. Nous ne prendrons pas en charge vos erreurs. Si vous n'êtes pas à l'aise avec quelque chose, posez des questions avant d'agir. Ainsi, vous n'auriez pas commis cette erreur et vous n'auriez pas tenté de nous escroquer en nous forçant à payer pour vos erreurs.