First of all, they were very proactive in communicating with me. I needed to change the shipping address to a different country, and they handled it without any issues since the product hadn’t been... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Got it in 5 days perfect condition and packaging, amazing quality and very innovative, kind of pricy but still very unique and thoughtful.
A robust and a very flexible backpack. I really love the multiple pockets that are available across the backpack. The built quality is top-notch, and I really liked the cautions on the straps. Yet, it... Vis mer
The response from them was very quick and had all the information that I needed. Everything was handled quickly and I was very happy with the outcome.
Informasjon om virksomheten
Skrevet av virksomheten
Our mission is to help travelers, and on-the-go individuals have a sense of security. We created the bags as a result of combining security, storage, convenience, comfort, and sleek.
Kontaktopplysninger
3,7
Middels
32 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 20 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Trustworthy
The Clickpack Travlo backpack is simply amazing! From the appearance to the functionality, it exceeds all my expectations. It's very convenient to use and makes me feel secure when I'm out and about. It's a trustworthy, high-quality brand!
17. september 2024
A robust and a very flexible backpack
A robust and a very flexible backpack. I really love the multiple pockets that are available across the backpack. The built quality is top-notch, and I really liked the cautions on the straps. Yet, it’s the strap adjustment mechanism that I would suggest to develop further, as it’s very easy to unbuckle the straps
15. september 2024
Costumer service is ridiculous
Costumer service is actually unbelievably ridiculous. They refuse the replacement of the bag i purchased that was broken because " it was used many times "
The same people on their website claim a lifetime warranty. Just ridiculous
21. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Korin Design
We sincerely apologize that your experience with our customer service has not met your expectations or our intended standard. We truly value every customer and are sorry to hear about the issue with your backpack.
Our Lifetime Warranty is a commitment we stand by, and it is designed to cover unintentional manufacturing defects or material flaws that occur under normal use. It is not intended to cover damage resulting from accidents, excessive wear, or misuse, as these are beyond the scope of a product warranty.
We understand that the line can sometimes be unclear, and we regret if our initial assessment was not adequately communicated or explained to you.
To ensure your case receives a fair and thorough review directly by our management team, please email the full details (including your order number, photos of the damage, and previous correspondence) to both of the following addresses:
support@korin-design.com
hello@korin-design.com (Please forward the same email here)
Sending to both will guarantee that your case is prioritized and reviewed from both a support and executive standpoint. We are committed to re-examining your situation personally and finding a fair resolution.
Thank you for bringing this to our attention.
Sincerely,
The Korin Team
Svar fra Korin Design
We are very sorry to hear about your experience. We are not a scam, and your feedback is critical for us to address this.
To resolve your issue immediately and ensure it is seen by both our support and management teams, please email us with your order details to:
support@korin-design.com and forward your email to hello@korin-design.com
Emailing both addresses will ensure your case is prioritized and handled directly. We are here to help and will provide a full update once we receive your message.
The Korin Team
never received order
never received order. be carefull
6. april 2023
Anmeldelse skrevet uten oppfordring
Fraud
Fraud. Complete disregard to backers.
Paid USD 267 for 2 backpacks FlipPack, 6 months ago on Indigogo. The bag is available on Amazon. Had not received the product. No reply to 5 chaser emails.
Once every couple of months there is a broadcast from the campaign "to reassure" contributors. My favourite line from them:
"Our team has been listening carefully to your comments and contributions. However, our team has been focusing on new product development, so we have not communicated with you much in the last two months."
The previous communications reinforced their message that any problem with your experience is your own fault because you:
1) didn't follow our campaign
2) used Apple ID to sign up to you Kickstarter account
3) changed your address
4) didn't complete PledgeBox form that they sent
Their PledgeBox link leand to "No campaign found". I had not done any of their other reasons for the delay/non-reply.
Avoid this company!
14. august 2022
Anmeldelse skrevet uten oppfordring
I funded this project on Kickstarter…
I funded this project on Kickstarter and the delivery took more than one year, almost two, but it finally arrived and I love it.
11. mai 2021
Anmeldelse skrevet uten oppfordring
Scammers! Korin Design
Scammers!! I back them on Kickstarter last year and they never gave the backpack. Its already the end of 2020 and we have got an answer. They just ran away with the money. The experience have been so bad that I think I will never back a company again
2. oktober 2020
Anmeldelse skrevet uten oppfordring
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Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
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