Excellent coach driver, very friendly & informative. Only glitch was he told us we weren’t allowed to take back packs, food or drink to the venue! We all unpacked our food etc, had to buy expensive fo... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Coach arrived on time, driver friendly, Coach comfortable. Wroxham a little disappointing though, not much to see other than Roys stores, mississipi boat trip enjoyable, good value. 18th
Selskapet har svart
A very confident and professional driver. The tour guide was extremely knowledgeable. A very enjoyable day. The only downside was asking for a glass of lemonade to drink with the fish and chip lunch a... Vis mer
Selskapet har svart
Great day trip to London zoo Grandson throughly enjoyed it. Driver was amazing & got us home at the specified time even though he had divert because of a road closure Toilet on the coach was esse... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Kirbys Coaches offers Coach Day Trips, Holidays and Private Hire across the UK and Europe, with Pick Up Points across Essex.
Kontaktopplysninger
92a High Street, SS6 8HR, Rayleigh, Storbritannia
- 01268 777 777
- info@kirbyscoaches.co.uk
- www.kirbyscoaches.co.uk
4,4
Enestående
45 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very dishonest company
Very dishonest company. Taking money and canceling trips without giving a refund. Highway Robbery at its finest. You should be ashamed of yourselves.
30. april 2021
Anmeldelse skrevet uten oppfordring
Svar fra Kirbys Coaches
We are very sorry to read your comments and regret that you felt this way. We recognise that the handling of cancellations and refunds during that time fell short of expectations and caused understandable upset. Please be assured that we have since made significant changes to improve both our customer service and refund processes, and we are committed to ensuring our customers receive the experience and support they deserve.
Waiting for a refund of a cancelled…
Waiting for a refund of a cancelled trip for 5 months now, wouldn't travel with this firm if they offered me free travel so pay up
5. mars 2021
Anmeldelse skrevet uten oppfordring
Svar fra Kirbys Coaches
We are very sorry to hear of the delay you experienced with your refund. The period following the pandemic was extremely challenging, and we acknowledge that our processes at the time did not move as swiftly as they should have. We have since reviewed and strengthened our refund procedures to ensure that customers are not left waiting in this way again. Please accept our apologies for the frustration this caused.
Poor customer service, failing to give refunds
They are hiding behind their email systems, failing to give refunds when they are unable to make an agreed contract date, trying to force people to take vouchers or rebook dates. Suggest people go to their debit card provider to ask for a charge back or/and use the government online system, called Money Claim Online
30. mars 2020
Anmeldelse skrevet uten oppfordring
Svar fra Kirbys Coaches
Thank you for your feedback. We are truly sorry for the difficulties you experienced during 2020. The pandemic created unprecedented challenges across the travel industry, and like many companies, we were navigating ever-changing regulations while trying to find fair solutions for our customers. We appreciate that this caused frustration and disappointment, and we regret that our communication at that time did not meet expectations. Since then, we have improved our systems to ensure clearer, faster handling of cancellations and refunds.
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