Silent Vale Limited Anmeldelser 

893
TrustScore 4.5 av 5

4,3

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Unfortunately, my low star rating reflects the customer service rather than the product itself. I’ve been a loyal and genuinely happy Khyam customer for many years, and currently own four K... Vis mer

Vurdert til 5 av 5 stjerner

I ordered a Khyam AirTek Kamper Pro 2 awning bundle from the NEC Caravan, Camping & Motorhome Show. It arrived promptly a few days later. What a great awning! Extremely well made, plenty of internal s... Vis mer

Vurdert til 5 av 5 stjerner

We have dealt with Khyam several times over the years, having visited their trade stand at a camping exhibition, and liked what we saw. The products are second-to-none in quality. The company is so... Vis mer

Vurdert til 5 av 5 stjerner

I needed advice due to problems assembling a motordome tent after I had removed a pole to effect a repair. Nigel contacted me within minutes of submitting an e mail request. His patience and knowledge... Vis mer

Informasjon om virksomheten

  1. Friluftsutstyrsbutikk

Skrevet av virksomheten

Khyam is an international outdoor brand that has been established, and have been masters of camping equipment innovation, for nearly 40 years! Developing the fastest erect tents and awnings on the market today.


Kontaktopplysninger

4,3

Enestående

TrustScore 4.5 av 5

893 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,3

Alle anmeldelser

(893)

2 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Excellent service

I ordered the clip on inner tent for my drive away awning at 4pm, and it was delivered by lunchtime the following day. Great service as always

16. mai 2024
Vurdert til 5 av 5 stjerner

Great customer service

Great customer service, couldn't be more helpful on the phone. For Callum nothing was a problem.
Next day delivery and I'm over the moon with the Pro 4 👍

14. mai 2024
Vurdert til 5 av 5 stjerner

So chuffed!

Recently came runner up in a competition run by Khyam where I was gifted a voucher to spend on the site. Plus additional discounts too. We were able to purchase all the items we’ve had our eye on since purchasing our van. The purchasing process was easy and with the Shop App tracking was straightforward, my items arrived quite swiftly. All items came well packaged with their own storage bags, the tent is superb and of a great quality and we were able to get it back into the bag it came in. Looking forward to putting it all to good use soon.

7. mai 2024
Vurdert til 4 av 5 stjerner

Damp and damaged box mildew on product

FedEx were the couriers and my awning arrived in Damp box , damaged box unfortunately my outside tent bag was covered in white mildew. The actual bedroom annex has also got white mildew too . After contacting Khyam they have offered me a refund % re damage or I could return it. Gold stars to Kyham for answering so quickly and resolving my issue

3. mai 2024
Vurdert til 5 av 5 stjerner

Great company

Great company, always great delivery times, any issues or niggles with orders are dealt with in a timely and professional manner.
Owned our airtek 6 for a couple of years and keep adding to our setup.

3. mai 2024
Vurdert til 5 av 5 stjerner

Efficient Service

Pre ordered the Khyam tent and it arrived earlier than the delivery date. Very pleased with their service, looking forward to trying out the tent next month

5. april 2024
Vurdert til 5 av 5 stjerner

Warranty claim

First time using the tent and we had an issue with one of the zips in the sleeping pod.
Filed a warranty claim online, a new pod was dispatched the same day arriving by fedex 2 days later.
Absolutely superb customer services.

2. april 2024
Vurdert til 4 av 5 stjerner

Good product as promised

Good product as promised. Only issue was that delivery was a bit haphazard as we were notified it was coming one day so arranged to stay in, only to be told that day it was delayed so had to arrange for somebody to be in the next day also.

2. april 2024
Vurdert til 1 av 5 stjerner

The email i received appeared to blame…

The email i received appeared to blame me for the zip. When actually it was poor workmanship as this was the first time we had taken it out of the packaging and used it.
Also i emailed re issues around attachment , i asked for a visual aid re attachment onto my california on the side where i already have an awning and the door . I received no instruction or visual aid for this .
After receiving the reply from kyham, the service to actually use the warranty was very difficult, i ended up filling in each section photographing it and then emsiling attaching each photograph of warranty form just so i could get the comany to pick it up. And as for cotton coming away, my photos of the zip showed no cotton as the quality control does not appear to have been done sufficiently as i said prior, this was the first time out of packaging when we used the awning and using zip for first time when we where about to drive away, the zip cam off the end and i sawxno loose cotton, it just hadnt been finished off properly .
And of course i will email help lone for a visual aid, although i had already put this in an email and no one has sent this on for further assistance knowing it was an issue.
Further to ur acknowledgement, i have not once said that you took too long to fix the problem never mentioned this at all. But i do have copies of the email i sent on 24th and 26th of march to Nick, i woukd be more than happy to send them to you if you send me an email address as i do not know who i am speaking to.

4. april 2024
Logoen til Silent Vale Limited

Svar fra Silent Vale Limited

Hi Tracey,

We’re sorry you feel you’ve had a 1 star service, I’ve checked the emails and can only see that you submitted a warranty claim, can’t see anywhere in that form where you’ve asked for a visual representation of the connection. All our help@khyam.co.uk or warranty@khyam.co.uk emails have 100% been replied to. We’d more than happy to send this to you, but

As for our email sent to you, Callum said:

“We have reattached and repaired the zip on the awning, the thread of the zipper stop had come undone meaning the zip could slide off; this has been resewn ensuring this doesn’t happen again”

He was by no way blaming you, he was just explaining what had happened and the repair he’d done to this. So your awning has been completely fixed and sent back to you.

Again, we’re sorry you feel this is a 1 star service, but looking into this, the warranty team collected and repaired your awning within 5 business days.

If you still want the visual aids, please email the warranty guys back or send an email to help@khyam.co.uk


UPDATED RESPONSE TO EDITED REVIEW

Hi again Tracey,

In response to your edited review, we’re sorry you found our warranty claim for difficult. We’ve had no complaints before and feel this is a very simple form to fill in. It only asks for your contact details, order number, product and a description of the issue. Most customers find this a very easy warranty form so I’m sorry you found this difficult.

Our normal turn around time for a warranty repair is 14-21 days, as above to have your warranty claim form received, we turned this round in only 5 days, so well within time.

All our products are hand made, there is always a chance for human error, in this case, it was a single stitch on a zip that would not really be visible, so I do think it is unfair to say our quality control is bad. However this is why we offer a lifetime warranty to protect you, which is what we’ve done in this case by fixing your issue, again we’re sorry you feel this is a 1 star service.

Looking into this and the contact you’ve had though, I can’t see how our staff could have done any better, again I can’t see any emails from you requesting any visual aids

As for messaging Nick, he was signed off work on the 25th March with a back injury, he’s not back in the office yet either, but if you email help@khyam.co.uk or use any other contact on our website, Facebook etc…, it’ll come through to the customer service team.

Again though, very sorry you find all this customer service only 1-star, I will unfortunately not feed this back to the team however as all I can see is excellence from our staff in handling your warranty claim, but I appreciate you saying us fixing it so fast isn’t a problem for you


UPDATE 16th APRIL 2024

Hi Tracey,

I have been informed our staff have been emailing you but you haven't been replying. Please make sure you're checking you SPAM, as said, all emails do get responded to

Thanks

Vurdert til 5 av 5 stjerner

Fantastic customer service

We have dealt with Khyam several times over the years, having visited their trade stand at a camping exhibition, and liked what we saw. The products are second-to-none in quality. The company is so easy to deal with, and only this week replaced an item lost by the carrier, without quibble. Website good too - though contact details are sketchy if you want to contact them about a lost delivery.

9. april 2024

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