Jewsons Anmeldelser 129

Called Jewsons Farnham after being let down badly by HSS Tool Hire. Alan was so kind and helpful, he got us sander at very short notice. Excellent customer service 👏

A big thank you to Martin for the help he gave when visiting the store at Station road Cherin Folkeston.over and above service.

Debbie at the Cringleford branch provided excellent customer service. She was very friendly and helpful.
The delivery driver was very friendly and allowed me to check my items before he left. Would recommend Jewsons.

Went into the store to make enquiries about buying radiators. There were 4 men behind the counter and they all ignored us. I had a wander round the store.. went back to the counter and they still hadnt responded to my husband, so we walked out.
Very poor service

Went into the Bury St Edmunds branch twice to get a small guttering item. They could not have been less helpful. Basically, look on the shelves, if its not there we haven't got it and wont be getting it.

I have placed several orders for my garden and the service has been exceptional everytime. Form placing my order to the delivery drivers have been outstanding. I ordered porcelain tiles at a very affordable price. Highly recommended

On 28th October 2025 at 10.20am, the Jewson vehicle registration DF74 UDO, Illegally blocked the road at Briars End, Witchford, contrary to Section 137 of the Highways Act 1980, which makes it illegal to wilfully obstruct the free passage along a highway. Not only that but the driver on finishing then sat in his cab for 5 minutes, reading some papers! On complaining to Jewson, their only reply was that they try to not "disrupt the traffic" as little as possible - but in this case THE ENTIRE ROAD WAS ILLEGALLY BLOCKED, NOT HALF THE ROAD!!!!!

Good at taking your order good at chasing money unbelievably good at lying about deliveries this was the Leeds south branch

This company does not care about its customers.

Requested to hire a Wacker Plate online. Received an email saying they'd received the request and that someone would give me a call. Never heard a thing from them, and the date I needed it has come and gone.

Newport Jewsons
Delivery Driver: Thomas
Store Rep: Jonathan

Ordered a product online that was delivered by the Newport store. Product wasn't as expected and didn't match the online picture.

Thomas organised the return of the product to store, whilst Jonathan went above and beyond to ensure that i was able to order and get the correct product over the phone, even sending my images through whatsapp of the product they had at the site.

When I came into store on Saturday 19th April to the Great Yarmouth store it was only 10 minutes before closing but 2 of the most helpful guys stayed on to process my order… they can’t have got out of work till atleast 1 with closing up etc so a big big thank you to Luke & Shaun who need a big shout out for helping me with my order/delivery near to where I live. My new patio is in full swing today and will be finished tomorrow thank you to Luke & Shaun for asking this happen with the speedy delivery!!

Trafalgar Rd Newport IOW.
Jake, who served me with the length of timber I wished to purchase was very helpful, cutting it for me to my desired lengths. I used to visit Jewsons, and Moreys as it was previously, as a tradesman before retiring. Jake was very cheerful in his manner and an asset to the company. I would recommend them for anyone with diy requirements.

Fantastic staff well worth the visit didn't know it was there been away few yrs so that's why I'm asking wen you're warehouse opened in dinnington.

I needed a small order of 5 bags of postcrete mix for a small job and telephoned Tamar Trading and Jewson's for a price. Jewson's were 50p or so cheaper so headed over to them expecting to pay around £30. I was served and then asked to pay £45!!! I explained I had a quote and they looked sheepish but changed the price. This happens a lot at Jewson's and its tiring to have to always check prices to make sure your getting the best deal. I tend to shop at Tamar, RGB, Toolstation, and Screwfix for most materials as Jewson's are just too much of a headache to deal with and don't seem interested in supporting the customers just seeing what they can screw out of them.

I've been going to Roy for my building needs for over 27 years.
Cross lane in leasowe changed names a couple of times but I knew Roy would do his best so kept visiting that branch. I'm disappointed with Jewsons birkenhead were I've recently ordered flags and aggregates as deliveries aren't reliable. Cancelled my order on a couple of occasions recently as the things I needed didnt arrive at the time or day that I was quoted.Now receiving regular deliveries from another builders yard locally that are cheaper and can provide a specific delivery time.Thank you Roy once again at Jewsons, but feel not all of your colleagues are supportive of your attempts to deliver good service.

Purchased a Haworth shower tray and glass screen from Jewsons Torquay.
Although Jewsons delivered the wrong screen they did soon replace it and their service was reasonable.
However my main complaint is about the Haworth shower tray, utter rubbish.
We have it as a wet room tray and the water came over the back of the tray. We called the installer back to check everything was level, and it was.
The installer fitted a rubber bar at the back of the tray to hold the water back which worked to a degree. We found the water was building up again and we had to remove the drain cover to let the water escape quicker. We can only use the shower at low power, and without the drain cover.
Overall very disappointing, our options now are to fit a full enclosure or replace the tray. Would not recommend the Haworth shower tray to anybody.

Jewsons Chesterfield - the staff at this branch are the most polite and helpful team I have encountered in a builder's centre.

I made an online enquiry for a machine hire - the response was very swift and Chris was very helpful and clear in demonstrating the use of the machine and helped in loading it into my vehicle. The staff on return were equally efficient and pleasant.

Jewsons Chesterfield
Very friendly staff even delivery drivers do everything they can to accommodate you. Stock almost everything or can get it next day from another branch most times. Used them for years that says everything. Thankyou for your excellent service. From Walkers Building Services Ltd

Jewson’s Chorley store are excellent. I telephoned after looking online to ask about hiring a demolition hammer and the advice I got was brilliant, as advised I called into the store to look at what tool would be best for our job and was given a range of different machines to choose from, the equipment and assistance were second to none with a very fair rental price. Huge thanks to Steve and team they are the best.
Jan