After making my initial enquiry and getting an offer, I posted my lens to Camera Jungle. The original offer was confirmed a week after posting. I accepted the offer and the money was in my bank the... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I got a quick quote for a lens and a camera and was skeptical they would match the criteria I rated them but they perfectly aligned. Responses were quick and I was happy with the price offered. I woul... Vis mer
Classic Jessop's fast and friendly service. Every staff member is an expert in their own right; knowing the product line up well as well as what is on the market. As a result they often give great re... Vis mer
Selskapet har svart
Lies and unhelpful customer services. Company allows for the pre-order of items to then be sent a re-authorisation payment link, once completed and confirmed the order only comes partially arr... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Jessops
Skrevet av virksomheten
Jessops is a British photographic retailing company with stores across the UK. It was established in 1935 by Frank Jessop in Leicester, United Kingdom.
Shop a huge range of cameras, lenses, photography/videography accessories, drones, gimbals, printers, optics and more at Jessops. UK stock only.
Visit our Website Shop Cameras Shop Drones Shop Lenses Shop AccessoriesKontaktopplysninger
Head Office, Network House, Globe Park, , SL7 1EY, Marlow, Storbritannia
- cs@jessops.com
- www.jessops.com
4,4
Enestående
15k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Customer service is pitiful
Customer service is pitiful, Reaching out doesn't help, It would be great if they had basic technical knowledge.
Barcode readers only.
The reason you only get a 1 star is, I gave you clear referenced info from Sigma stating that the adaptor should be included, you still came out with nothing to offer except patronising words. Sigma sorted this out in a few minutes, excellent customer care. now I am an ex customer from Jessops.
9. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Jessops
Dear Derek,
Thank you for your feedback.
I would, however, like to clarify the level of expertise within the team. Our camera equipment specialists (customer service team) have extensive knowledge and experience with camera hardware, including cameras, lenses, accessories, compatibility, specifications and the physical operation of equipment. This is the area in which we specialise and where we can provide the greatest level of support.
Firmware and software related issues are somewhat different. While our team will always do their best to assist with these queries, they are not the primary focus of our business and therefore our knowledge in this area is naturally more limited than our hardware expertise. Firmware and software can also vary considerably between manufacturers and individual models, and often require information or troubleshooting provided directly by the manufacturer.
This should not be taken as a lack of knowledge or expertise within the team. Rather, it reflects the distinction between the products and services we specialise in and areas that sit outside our core remit.
We can see the team did their best to assist with your software issue however we are sorry that we were not able to help further. Please feel free to reach out if you have any more queries though as the team are always keen to assist in any way they can.
Kind regards,
The Jessops Customer Service Team
**UPDATED REPLY*
Dear Derek,
You ordered a used item - used items do not always include the full accessories as bought new. We list the accessories included with each unit and the advertised price takes into consideration both the accessories included and the condition of used unit.
The lens hood and hood adaptor are two different accessories. The listing of the unit you bought did not include an adaptor and the price reflected that however we are very pleased you were able to organise one with Sigma!
Kind regards,
The Jessops Customer Service Team
Ordered prints for my daughter's 6th…
Ordered prints for my daughter's 6th birthday on 27th August and I'm still waiting. DPD have contacted me to say they are still waiting for Jessops to despatch the order. I've contacted Jessops but no one has got back to me to confirm what has happened to my order. Charging nearly £5 delivery when turnaround is so long seems very unreasonable. I would highly advise against ordering anything through this company. Awful customer service.
10. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Jessops
Dear Kath,
Thank you for your feedback.
We can see the team have advised that there was a system error with your order. We sincerely apologise for any inconvenience caused - this is extremely rare and the bug has been fixed by our team.
We can see once you got in touch with our customer service team, they investigated the situation quickly and your full refund was issued within 36 hours.
Kind regards,
The Jessops Customer Service Team
Great item at great price
Great item at great price, well packaged and delivered promptly. All spot on
20. august 2026
Svar fra Jessops
Dear Gunther,
Thank you for your feedback.
We're delighted you enjoyed such a fantastic experience with Jessops and we hope to welcome you back in the future!
Kind regards,
The Jessops Customer Service Team
Super Easy
Super Easy!
I did the DPD collection and had my items vaulted and a quote within 2 working days.
very please
Thank you guys !
7. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Jessops
Hello,
Thanks so much for your feedback - we're so pleased you enjoyed a 5* experience with Jessops!
Kind regards,
The Jessops Customer Service Team
Great Support and Communication
Having bought one pair of binoculars from Jessops, and cancelled an order for another pair, I have been very impressed by their customer service. The phone was answered immediately and their staff responded to emails within minutes. The binoculars were also the lowest price I could find online.
I will feel very confident about ordering from Jessops in future due to their specialist support, great communication and excellent pricing policy.
7. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Jessops
Dear Martin,
Thanks so much for your feedback.
We're delighted you had such a positive experience with our team and we look forward to welcoming you back in the future!
Kind regards,
The Jessops Customer Service Team
Absolutely amateur customer service
Absolutely amateur customer service. Ordered items on different dates, called them to ascertain a delivery window, but they went one better and guaranteed specific dates. However, their warehouse did not dispatch products on time and thus 2 specific dates were missed causing major inconvenience. Whenever I contacted their customer service team they seem to have a care free attitude and a complacency in their attitude towards the issue. Avoid this rank amateur company.
2. september 2026
Anmeldelse skrevet uten oppfordring
The process was fast and…
The process was fast and straightforward. The information was transparent and detailed and my options were clear. Adam, as with all Jessops staff, was courteous and kept me updated throughout the transaction
4. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Jessops
Hello,
Thank you for your feedback - we're so pleased you enjoyed your Jessops experience and we really appreciate you sharing your lovely comments!
Kind regards,
The Jessops Customer Service Team
Classic Jessop's fast and friendly…
Classic Jessop's fast and friendly service. Every staff member is an expert in their own right; knowing the product line up well as well as what is on the market. As a result they often give great recommendations and can answer any query you may have about your equipment.
24. mai 2026
Svar fra Jessops
Dear Ifechi,
Thanks so much for you feedback. We really appreciate your lovely words - the team are so pleased they could assist you so ably.
Kind regards,
The Jessops Customer Service Team
The customer service was exceptional.
The customer service was exceptional.
A real personal service. Communication was excellent keeping me informed at every step and intervening and prioritising the delivery. Thank you Raphael.
2. september 2026
Anmeldelse skrevet uten oppfordring
Would use again
Speed delivery and kept up-to-date the whole time. Items arrvied exactly as described and very competitively priced. I would happily shop here again.
25. juli 2026
Svar fra Jessops
Dear Vicky,
Thank you for your feedback - we really appreciate you sharing your experience! We hope you enjoyed the eclipse.
Kind regards,
The Jessops Customer Service Team
eclipse sunglasses
I ordered a couple pair of sunglasses a two weeks before the (partial) eclipse. They arrived within the advised time frame and allowed us to safely "enjoy the show"
The glasses were fully compliant with safety certifications, etc. They were NOT some knockoff.
7. august 2026
Svar fra Jessops
Dear Terry,
Thanks so much for your feedback. We're so pleased you were able to enjoy the eclipse!
Kind regards,
The Jessops Customer Service Team
Best valuation in town and from all…
Best valuation in town and from all online photography shops. Lovely staff and customer focus.
Real straight shooters. Top
22. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Jessops
Hello,
Thank you for your feedback - we really appreciate your kind words!
Kind regards,
The Jessops Customer Service Team
Good customer service
Good customer service. Came through in the end after disastrous hold up with delivery from courier. ordered solar glasses, that at the time were like gold dust, glasses were good quality
8. august 2026
Great Service
Very straightforward process and good price achieved. I could have tried selling equipment on other platforms and possibly got slightly more but this was competitive enough without the faff.
Great response times too
21. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Jessops
Dear Colin,
Thanks so much for your feedback. We're so pleased you found our trade-in process so easy and smooth!
Kind regards,
The Jessops Customer Service Team
Svar fra Jessops
Dear Rosalind,
Thanks so much for your feedback, we really hope you had a great time viewing the solar eclipse!
Kind regards,
The Jessops Customer Service Team
Very easy and quick service
Very easy and quick service, from getting a quote, to collection and payment.
Would highly recommend.
20. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Jessops
Dear Julie,
Thanks so much for your feedback. We really appreciate you sharing your positive experience with Jessops!
Kind regards,
The Jessops Customer Service Team
Great eclipse glasses!
24. juli 2026
Svar fra Jessops
Dear Lorraine,
Thank you for your feedback - we hope you enjoyed your solar eclipse viewing!
Kind regards,
The Jessops Customer Service Team
Purchase process was straightforward
Purchase process was straightforward. Good customer communication & timely delivery.
10. august 2026
Svar fra Jessops
Dear Mike,
Thank you for your feedback - we really appreciate your kind words. We hope you enjoyed your solar eclipse viewing!
Kind regards,
The Jessops Customer Service Team
Ordered eclipse -viewing 'spectacles'…
Ordered eclipse -viewing 'spectacles' and they were very good.
4. august 2026
Svar fra Jessops
Hello,
Thanks so much for sharing your experience - we're so glad you enjoyed the eclipse!
Kind regards,
The Jessops Customer Service Team
Svar fra Jessops
Dear Michael,
Thank you for your feedback, we really appreciate it!
Kind regards,
The Jessops Customer Service Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.