Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 3 av 5 stjerner

The jacket is very nice and fits perfectly. The issue, as stated in other reviews, is communication and the time it takes to get the order. It took two months, and I got one response to my inqui... Vis mer

Vurdert til 5 av 5 stjerner

Leon Kennedy jacket looks fantastic perfect for cosplayers and fans. Leather feels good, details are great. lining might be better for cooler weather, not freezing Ganado territory. And the iconic sty... Vis mer

Vurdert til 1 av 5 stjerner

I bought a jacket from them as a gift and they told me I can exchange it if there’s a size issue. The jacket didnt fit so I contacted them and filled the form for exchange and haven’t heard anything b... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Ordered biker jackets and couple leather jackets for myself and as a gift for others. Would definitely recommend it. Only thing would be shipping takes some time but other than that would definitely r... Vis mer

Informasjon om virksomheten

  1. Klesbutikk

Skrevet av virksomheten

JacketsByT is a compassionate producer of high-quality leather Jackets and Vests. We ensure that all our products meet the high-end demands of our valued customers. Our company produces the best-sewed jackets and vests that are available in every size and can also be customized according to your provided measurements.


Kontaktopplysninger

3,2

Middels

TrustScore 3 av 5

33 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 3 av 5 stjerner

The jacket is very nice and fits…

The jacket is very nice and fits perfectly. The issue, as stated in other reviews, is communication and the time it takes to get the order.

It took two months, and I got one response to my inquiries and sent multiple ones.

Just be prepared, I got what I ordered, but paln on very long time and little communication.

29. mars 2026
Vurdert til 3 av 5 stjerner

Quality and product was good

Quality and product was good. But long shipping time was a disappointment. One disappointed teen who did not have a gift under the tree. :(

7. januar 2026
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Svar fra JacketsbyT

Hi Customer , thank you for the feedback on our quality. I am truly sorry about the shipping delay. We know how important holiday gifts are, and it breaks our heart to hear we missed the date for your teen. We’re working hard to improve our logistics to ensure this doesn't happen again. We’d love the chance to make it up to you on your next order—please reach out to us at Support@Jacketsbyt.com.

Vurdert til 4 av 5 stjerner

mistake of order but was resolved quickly

It took two months to receive my order. I ordered it on December 4 and received it at the end of January. It was a Christmas gift, and when I finally gave it to the person, it was the wrong size. With the mistake i gave it someone else. Due to the mistake They were able to work with me and fix it. I will be ordering from them again . they had a quick response and able to help with this.

14. januar 2026
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Svar fra JacketsbyT

Dear Customer Name, please accept our sincerest apologies. Not only was your order late, but receiving the wrong size after paying a premium is completely unacceptable. We would love to make this right by sending you the correct Men’s 3X immediately via express shipping and providing a 30% discount code for the trouble. Please check your inbox so we can arrange the exchange right away.

Vurdert til 1 av 5 stjerner

Bad Customer Service Experience

1 month for delivery + non-responsiveness to e-mail inquiring about the order. Item was needed for a Halloween 2025 costume but did not arrive until mid-November. Very poor customer service with very high price for item ordered.

15. november 2025
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Svar fra JacketsbyT

Dear Customer,
I am truly sorry for the delay and the lack of communication you experienced. We know how important Halloween deadlines are, and we clearly missed the mark here. While we cannot offer a refund at this stage, we have taken your feedback to heart and are restructuring our support team to ensure no email goes unanswered again. We appreciate your patience and apologize for the frustration caused.

Vurdert til 5 av 5 stjerner

I don’t usually do reviews

Love JacketsbyT!
On December 31, 2025, I contacted JacketsbyT about a recent order I had received from them. In no way was the problem caused by this company, but they did everything in their power to help remedy the problem. I don’t usually do reviews, but I simply felt compelled to write a review for JacketsbyT due to my extremely positive experience with them over this matter. This company has my highest regard based on their prompt attention to my email and their endless support to resolve my concern. Every correspondence was very professional, and I felt completely understood and supported. Not only are their jackets absolutely beautiful with the finest quality, but their customer support is the best I have ever had the opportunity to experience! They make you feel completely valued as a customer. I highly recommend anyone buying from JacketsbyT because you will not be disappointed! I truly appreciate their expertise and look forward to ordering from them again in the future.

With my highest regards,
Joan G. Gunter

31. desember 2025
Anmeldelse skrevet uten oppfordring
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Svar fra JacketsbyT

Dear Joan,

Thank you so much for taking the time to share your experience! We truly appreciate you going out of your way to leave a review.

At JacketsbyT, we believe that support shouldn't end the moment a package is delivered. It was our absolute pleasure to assist you and ensure you felt supported throughout the process. Knowing that you are happy with the quality of your new jacket and our team's service is the best feedback we could hope for.

We look forward to welcoming you back for your next favorite jacket!

Warmly,

The JacketsbyT Team

Vurdert til 1 av 5 stjerner

Terrible experience

Terrible experience! The jacket I ordered literally took forever to arrive, and when it finally did, the material felt cheap and poorly made. Definitely not worth the price. Won’t be ordering again!

9. februar 2025
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Vurdert til 5 av 5 stjerner

Highly Recommend Jacketsbyt

Leon Kennedy jacket looks fantastic perfect for cosplayers and fans. Leather feels good, details are great. lining might be better for cooler weather, not freezing Ganado territory. And the iconic style might turn heads...everywhere.

13. mai 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I received a coat MANY months after I…

I received a coat MANY months after I ordered it. It was torn. I reported it right away. Pictures and all.
FedX was the delivery service. They may have torn it. Its gone on for 6 months. Now they are blaming FEDX for not giving them their money back and offered me 50% of another coat. Which Now cost me $50 more. DO NOT DEAl with this company.

13. november 2023
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Svar fra JacketsbyT

Dear Gary Haydon,

Thank you for your reply and for sharing more details about your experience. We understand your frustration with the long wait and the damaged coat.

We've been working with FedEx to resolve the issue, but unfortunately, they've informed us they can't offer further assistance. We sincerely apologize for the additional delay this may cause.

Here's what we can do to make things right for you:

Goodwill Gesture: We understand you may still be interested in receiving a coat. As a gesture of goodwill, we'd like to offer you a 50% off a replacement coat of your choice from our current collection. This discount applies even to our newest arrivals.

We value your business and hope this offer demonstrates our commitment to resolving this situation fairly.

Thank you!

Vurdert til 1 av 5 stjerner

JacketsByT are Scammers! No refund was received and my financial institution has not received any deposits or refunds. Still scamming! I have sent several emails to #JacketsByT

Scammers! It is now the middle of August 2024. It has been more than six (6) months and I still have not received a refund or merchandise from JacketsByT . The BBB and the States Attorney’s Office of NY have been notified. Please see below:

I have sent several emails. This is the latestI am still waiting for my refund! You cancelled my order, but failed to issues a refund for order number 35065. Please provide and expedite the refund. I have been waiting for over two months. How is that fair to me the customer? This is bad business practice.

Please, return the $161.99 and $6.48 tax you have already charged me. I am expecting a Grand Total of $168.47

23. februar 2024
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Svar fra JacketsbyT

Dear Cari Vines,

Thank you for contacting us again about your order (#35065). We understand your frustration regarding the refund for the canceled order. We sincerely apologize for the delay and any inconvenience it's caused.

Our records indicate that we processed a full refund for your order amount of $168.47 (including tax). We've also sent you an email confirmation with details about the refund.

It's possible that your bank may be holding the funds for a few business days before they are reflected in your account. The timeframe for refunds to appear in your account can vary depending on your bank's processing procedures.

We've attached a copy of the refund confirmation email for your reference. If you haven't received it yet, please check your spam folder.

In the meantime, you can also directly contact your bank to inquire about the status of the refund for order #35065. They may be able to provide you with a more specific timeframe for when the funds will be available.

We appreciate your patience and understanding. Please don't hesitate to contact us if you have any further questions or require additional assistance.

Sincerely,

The JacketsByT Team

Vurdert til 1 av 5 stjerner

Do not buy from them is a Scam!

Do not buy from them is a Scam!
I have been waiting for more than a month and when I ask them about my jacket they always have excuses, like there was a problem with the jacket or a problem with the carrier always something ,I know it’s an Scam so don buy nothing from them.

1. februar 2024
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Svar fra JacketsbyT

Thank you for bringing your concerns to our attention.

We sincerely apologize for the delay and any inconvenience caused regarding your jacket order. Please rest assured that we are actively working to resolve the issue and ensure that you receive your jacket as soon as possible. We understand the frustration of waiting, and we appreciate your patience and understanding.

If there is anything specific you would like to address or if you have any further questions, please feel free to reach out to us directly. We are committed to providing customer service and ensuring a satisfactory resolution for you.

Once again, we apologize for any inconvenience caused, and we thank you for your continued support and understanding.

Vurdert til 1 av 5 stjerner

I ordered before Christmas received it…

I ordered before Christmas received it the middle of January. Been trying to return item but not sure how ..I've sent numerous emails and no replies..so now what am I to do to get a refund. Some help/ answers would be most helpful

17. januar 2024
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Svar fra JacketsbyT

We understand your frustration and apologize for the delay in receiving your order and the lack of response to your emails. Your satisfaction is important to us, and we want to ensure we address your concerns promptly. Please rest assured that we are actively working on resolving this issue for you. In the meantime, if you have any specific questions or need assistance with the return process, please don't hesitate to reach out to us directly. We appreciate your patience and understanding as we work to make things right.

Regards
JacketsByT

Vurdert til 1 av 5 stjerner

"DO NOT BUT FROM JACKETSBYT!!!"

"DO NOT BUT FROM JACKETSBYT!!!"
On 12-25-23, I ordered a matching pair of jackets for my wife and I. The order was made on their website therefore, I put the jackets on my American Express Platinum Card. Other than an emailed order confirmation I received 12-26-23, I never herd from the company. I called the number on their website and constantly got a busy signal. It was not until I opened a dispute with AMEX the week of 01-15-24, I got an email from JacketsbyT. In the email I was told if I wanted the jackets to close the dispute. My reply was as soon as I get the jackets I would close the dispute, I am not going to go back and forth, and to send me what I paid for! I never got the jackets, the dispute was found in my favor and I got my money back. DO NOT BUY FROM JACKETSBYT!

15. januar 2024
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Svar fra JacketsbyT

We apologize for the inconvenience you've experienced. Rest assured, we are committed to resolving this issue promptly. We are ready to assist you in returning the jackets and processing a refund. Please let us know the best way to proceed, and we will ensure that the return process is smooth and efficient. Thank you for your patience and understanding.

Regards,
JacketsByT

Vurdert til 5 av 5 stjerner

Highly Recommended

I recently purchased a leather jacket from this shop, and I must say, I am extremely pleased with my purchase. The quality of the leather is impressive, providing both durability and a luxurious feel. I appreciate the attention to detail in the craftsmanship. Overall, I highly recommend this shop for anyone in search of a stylish and high-quality leather jacket.

2. januar 2024
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

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Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

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