Ivory Graphics Ltd Anmeldelser 

402
•
TrustScore 5 av 5

4,8

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Se hva andre synes

Vurdert til 5 av 5 stjerner

Great experience with Ivory Graphics. They printed a set of Czech "kvarteto" (quartet) card games for our school, and the result is excellent: bright colours, sturdy cards and a lovely finish that t... Vis mer

Vurdert til 5 av 5 stjerner

Ivory Graphics staff were very friendly, helping me along the way, answering my questions swiftly and checking in when needed.

Vurdert til 5 av 5 stjerner

We really can't praise Ivory graphics enough. From the outset, their communication is fantastic. They really helped support us through the design process, I really felt like they cared personally abo... Vis mer

Vurdert til 5 av 5 stjerner

I am delighted with the quality of my proof set of oracle cards and the box. They really are fantastic. The support from the team to ensure everything was correct for printing and sharing them was e... Vis mer

Informasjon om virksomheten

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Skrevet av virksomheten

We’re Ivory, one of the largest custom card deck manufacturers in the United Kingdom! With over 30 years of experience in the industry, we have established ourselves as a leading provider of high-quality card games. We understand the importance of precision and attention to detail when it comes to printing cards. Whether you are a game designer, a tarot enthusiast, or a coach looking for custom cards, our team of skilled professionals is here to bring your visions to life. We take pride in our state-of-the-art printing technology and our commitment to using top-notch materials, ensuring that every card we produce exceeds your expectations.


Kontaktopplysninger

4,8

Enestående

TrustScore 5 av 5

402 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,8

Alle anmeldelser

(402)

149 anmeldelser i de siste 12 månedene

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Vurdert til 1 av 5 stjerner

Very disappointed, would not print again.

2,500 units printed with a 2mm margin error off-centred which was visually awful - unacceptable mistake for us - but apparently within norm for Ivory Graphics. Very disappointed, would not print again.

8. desember 2025
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Svar fra Ivory Graphics Ltd

We’re really sorry to hear that you are disappointed, and we appreciate you sharing your feedback.

The order we produced for you was for x50 decks. The alignment was reviewed by our production and quality control team and confirmed to be within industry tolerance. We have very strict quality control checks in place, and this job did meet those standards before leaving us.

We understand how important visual alignment is, and we’re genuinely sorry that the finished result didn’t feel right for you. While it met the agreed specifications, we recognise that expectations can vary, and we never like to hear that a customer has been disappointed.

Thank you again for taking the time to leave a review.

Vurdert til 5 av 5 stjerner

Nothing but a great experience with Ivory from start to finish

From start to finish, the experience is with Ivory is fantastic. We often have repeat orders of card packs which we use with schools in the education sector. From handling our last minute requests efficiently and making accommodations on timescales wherever possible, to a great customer journey accompanied by great customer service, the experience with Ivory is always nothing but impeccable. The end product is of great quality and always aways well packaged and as ordered. We look forward to working with Ivory again in 2026!

6. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

⭐⭐⭐⭐⭐ Fantastic service and beautiful results

Ivory Graphics printed my DISC cards and I honestly couldn’t be happier with both the experience and the final product. The process of getting the cards exactly right was quite detailed and at times challenging, but the team were incredibly patient, supportive and genuinely helpful throughout.

Nothing ever felt like too much trouble — they took the time to understand what I was trying to achieve and worked with me to make sure the end result was exactly what I’d hoped for. The quality of the finished cards is fantastic and I’m absolutely thrilled with how they turned out.

I will definitely be using Ivory Graphics again and wouldn’t hesitate to recommend them to anyone looking for high-quality printing with excellent customer service.

1. desember 2025
Vurdert til 1 av 5 stjerner

They don't care at all

I have to make people aware that my experience with this company is bad for British standards. They have had my game for 4 months and keep coming back to me with tiny issues that I believe a company should be able to do quickly, instead they send it back with a vague remedy to fix but not identify exactly what the issue is. One of the problems was 1 single card not fully lined up at the bottom. This company doesn't do half of what I'm looking for and way behind other Chinese companies that would go above and beyond what they offer. The prices are steep compared and with the lack of customer care I'd think about using a different company. Seriously 4-5 months to get me a single copy printed and sent before Christmas is a poor service and to fine out they're not back until the 5th January? That's my time and money..... don't use them. I'm fuming

30. september 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Ivory Graphics Ltd

We’re genuinely sorry to hear how frustrating this experience has been for you, and we understand why the delays and back-and-forth caused disappointment, especially with a Christmas deadline in mind. Your Test Pack is being dispatched now and will be with you soon.

Our production process includes detailed proofing and quality checks at every stage. When issues are identified even minor ones they must be resolved before we proceed, as this ensures the final product meets professional manufacturing standards.

As a UK-based manufacturer, our pricing, timelines, and working practices do differ from overseas factories, and we appreciate that this won’t suit everyone. We focus on accuracy, compliance, and quality rather than speed at any cost.

Your feedback has been taken on board, particularly around communication and expectations, and we’re sorry that in this case we fell short of the experience you expected.

Vurdert til 5 av 5 stjerner

They were great

They were great! Very accommodating about my many changes and always offered me excellent advice. The test deck looks great. Can’t wait to see the final product.
Would highly recommend Ivory.

18. november 2025
Vurdert til 1 av 5 stjerner

Very poor service after failing to…

Very poor service after failing to deliver or offer a suitable delivery date we had no option but to cancel the order and request a full refund.

12. desember 2025
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Svar fra Ivory Graphics Ltd

We’re sorry to hear about your experience and understand how frustrating this must have been.

With the limited time remaining before Christmas, we felt it was important to be honest about what was realistically achievable. While this was understandably disappointing, we reached a mutual decision to cancel the order, a full refund was issued accordingly.

We always aim to communicate clearly and deliver within agreed timescales, so we regret that we fell short here. Your feedback has been noted and will be used to help improve how we manage and communicate delivery expectations going forward.

Thank you for bringing this to our attention.

Vurdert til 1 av 5 stjerner

They don't care about their customers

No Human Touch! They told me I ordered the wrong item but will not amend the order or have they advised me prior by email to make sure I am ordering the correct item even though I was in touch throughout the process. They can't complete the cards as supplied and I was told they have been taken out of production and they won't proceed without my approval. I advised I have to resupply because I have to rethink the whole design due to them not being able to foil the sides of the boxes (which I have asked by email beforehand and they did not say that they can't at the time). I asked to cancel because I knew it will take me some time to get the design right and they wanted to charge 20% admin fee even though item did not proceed anywhere. As a first time customer this was a very stressful experience. They also charged me double to get the sample foiled and after I paid said that they can't foil it and refused to refund the foiling saying it was for the main order. This doesn't make sense as the foil guide might change and should be done per order not in advance. After all that they then produced and shipped the cards without foiling (but not refund it) and without me resupplying the file as agreed so the sample does not reflect the final design. Needless to say I asked for a full refund and after 5 days I have yet to get any reply. They owe me 170 pounds which for an independent designer is a lot of money for an incorrect sample.

19. desember 2025
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Svar fra Ivory Graphics Ltd

We’re genuinely sorry to read how stressful and disappointing this experience was for you, particularly as a first-time customer. We fully understand how frustrating this must have felt, and we recognise that our communication did not meet the standard you should expect from us.

While there were production limitations that needed to be clarified during the process, we appreciate that this was not communicated as clearly or as early as it should have been. For that, we sincerely apologise. We always aim to work collaboratively with our customers, and it’s clear that in this instance we fell short of providing the clarity and reassurance you needed.

We are aware of your order and will be reaching out to you directly to resolve this matter properly. We take feedback like this very seriously and are reviewing our internal communication processes to ensure issues like this are handled more clearly and smoothly in the future.

Thank you for taking the time to share your experience, it genuinely helps us improve how we support our customers.

Vurdert til 5 av 5 stjerner

Great service every time!

Returning customer here. Their customer service is one of the best around . Always ready to assist. The printing of the decks of cards was top notch. Highly recommended company. Keep up the good work!

24. juni 2025
Vurdert til 5 av 5 stjerner

Excellent to work with

I love my playing cards - they're great quality. But I also loved working with Ivory. They were helpful at every stage, caught a mistake I'd made, seemed really genuine and got me my cards in time.
Very happy.

26. november 2025
Vurdert til 5 av 5 stjerner

First class and rapid service from day 1

Whilst A.N other company was unable to guarantee cards by the required deadline, from my first conversation with Mel @ Ivory they were helpful, optimistic, and provided exceptional communciation and service throughout.
Cards were delivered on time, great quality and well received by our audience.

And they were cheaper than the competition.

Sincere thanks

20. november 2025
Vurdert til 5 av 5 stjerner

Fast and efficient service

The process was easy to follow, the team are always helpful and efficient. The quality of Ivorys products are excellent. I have been using them since 2016 and couldn’t be happier with their service. Would highly recommend Ivory for development of business or personal products.

10. november 2025
Vurdert til 5 av 5 stjerner

A company where the customer is first.

I have used Ivory graphics a few times. I am currently on my third deck. I love the quality, how easy they make the process. The support and genuine care they give to new creators. The customer care is just what you want from a company. It is what keeps me coming back and will keep me coming back.

30. oktober 2025
Vurdert til 5 av 5 stjerner

Simple process, attentive team, and great quality final products.

Simple process, attentive team, and great quality final products. I would highly recommend Ivory (and already have).

I used Ivory to help me launch a new product for my business - a deck of creative writing prompt cards. I was extremely impressed at every stage of the production journey, from the quick quote turnaround to the uploading, proofing, and printing. I was so excited to get the sample and had absolutely no negative feedback over the quality of the product.

30. september 2025

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