iScooterGlobal.UK Anmeldelser 

# iScooter EB3

When I purchased my E-bike from iScooter it arrived well within the 3days as advertised

It was well packed and super easy to assemble, however on my first road trial I discovered the speed settings all defaulted to maximum power.

On contacting iScooter service support they immediately offered a replacement or wait for a replacement controller.

I opted to wait as it seemed the best option rather than disassembling and returning my bike.

The service support team were brilliant in keeping me updated and getting a replacement controller delivered.

A simple swap out with the faulty controller and I was up and running in no time. This time every thing worked perfectly.

Having now given my bike a proper road test on all types of terrain I’m absolutely delighted with it. Really solid and well constructed and for the price the quality is excellent.

​

I bought two i9 scooters for my twins and after 7 months one of the batteries failed.

I was out of warranty but customer service stepped in and we agreed a suitable outcome so that both kids are now happily riding around on their iScooters again.

My iscooter developed the E14 error.i contacted the company for repair centres over 3 weeks ago. They still haven't got back to me. The customer service is complete swear word!!! Do not even think about buying anything from this company.stear clear. Avoid like the plague

Habe ein Ebike über diese Firma gekauft., die folgende website
iscooterglobal.de
iscooter.fr
iscooterglobal.eu
iscooterglobal.co.uk
iscooterglobal.com
betreibt.
Für Anwälte, die auf eine schnelles Honorar aus sind, prüfen sie das Vorhandensein eines Impressums.
Reparatur und Retouren sowie Logistik und Lieferung werden über Geschäftspartner in Limburg und Ahrensfelde abgewickelt.
Ein kleines Plastikteil, dass verhindert, dass Wasser in den Rahmen eindringt, wurde nicht geliefert und auch nach Reklamation nicht geliefert.
Ich wollte eine zweite Batterie haben, um die Reichweite zu erhöhen. Auf der Website war im Shop die Batterie angezeigt aber nicht lieferfähig. Ich sollte ab und zu nachschauen, um diese zu erwerben. Nach einen mehrfachen Mailverkehr bat ich nach einem Jahr darum, diese Batterie jetzt endlich verbindlich zu bestellen. Daraufhin musste ich Kaufdatum, Mailadresse, Lieferadresse uws. angeben, um als Antwort zu erhalten: Sie können die Batterie nicht liefern, sie ist nicht mehr im Angebot. Das dazu gehörige E-City-Bike verkaufen die jedoch immer noch.

Wrong item sent , not compatible with my scooter, I thought that using iscooter genuine website I would get better support but sadly not the case, when I asked for a refund they refused , I am now £50 out of pocket ,,,, stay well clear of this company !!!!

I bought an iScooter iX5S, and after riding it for less than 70 miles, it has already developed a major fault. The scooter completely loses power while riding. Even after leaving it to fully charge, it refuses to go any faster than 8 mph.
​I reached out to their customer support team and sent over clear evidence demonstrating exactly what the scooter is doing. Instead of offering a solution or a replacement, they just keep stalling and asking for more evidence.
​The communication has been incredibly unhelpful, and they are very slow to respond to emails. I expected much better product quality and support for a scooter at this price point. Avoid this company if you want a reliable scooter or reliable customer service.

Dispatched quicker than stated.
Correct item and well packaged.

We bought 2 electric bikes from I scooter and I have been really impressed with the quality of the bikes, we bought them to take on holiday with us, they worked to perfection and were really easy to ride, the battery is amazing and never let us down, we got asked all the time where we bought them from and we had no problem recommending this company because I know they will deliver what they promise.
We were so impressed with this company that when we wanted to buy a hoverboard and scooter for my grandsons birthday we used this company because I knew the quality of these items would be excellent.
We had a slight problem with the order, and needed their customer service which turned out to be excellent, nothing was a problem and it was sorted out with in a day.
I would recommend this company if you are looking for any electric bikes/scooters/hoverboards.
It is great to find a company that delivers what they promise.

They do not honour the topcashback. Only reason i used them.
Not a good look. Would not use again.

The scooter itself is ok. Doesnt go the speed advertised tho.

The process for purchasing was easy, the product arrived in good time, was well packaged and my wife absolutely loves the scooter,which was a Christmas gift. The additional 1 year warranty free was a bonus!!

I purchased the ix4 for my grandson as a Christmas gift 2025.
We have been super happy with all aspects of the scooter and it has been performing perfectly.
We came across a problem in May 2026 ( a rare occurrence with said scooter im told ) so i emailed iscooter and they exceeded my expectations.
A brand new scooter is in transit . Well what can i say except ‘you cannot expect any more than that ! ‘
All staff were most helpful thank you iscooter . I would definitely recommend this company .

Do not buy from here. Scooter stopped working after 2 weeks of use. Contacted them numerous of times. They wanted myself to diagnose the problem for them. Ignored anything to do with a refund or sending it back for repair. They had a part sent to me from china. Connected it all up and still doesn’t work. Contacted again and just been ignored

I think this is a great company. I ordered a scooter off them, it was working then a part had broke. They were fast and friendly at getting back to me, they also sent me out new parts, that was very nice of them. I’ve one happy boy back out on his scooter again. Would definitely recommend. Products are great.

Exceptional customer service, by far the best service I have ever received from a company, my scooter delivered a fault with the throttle and iscooter provided a quick and efficient way to get this fixed putting me as the customer as a priority, I can’t speak highly enough of this company and if I could give them 6 stars o would.

This company is absolutely incredible! An Amazing deal... I went for the blue Iscooter x02 pro as it was in a sale! It arrived very quickly! The scooter was easy to put together and looks stunning in blue 💙 and 100% brand new with a heap of accessories. The sales team were amazing! It drives like a dream. A million percent lucky to have found such an awesome website! I highly recommend and would definitely come back!

Also ich habe meinen T4 e-scooter bei i-scooter vor ein paar Monaten bestellt und der kam auch sehr zügig bei mir an ,da ich sehr viel fahre und in diesem Jahr schon 3650 km gefahren bin hätte ich einen neuen Reifen hinten gebraucht , ich muss echt ein Lob aussprechen an den Kundenservice für stetige schnelle antworten.jedenfalls hab ich mich dazu entschlossen einen neuen Motor mit komplett fertigen Schlauch und Mantel zu bestellen der war günstig finde ich für 110€.
Der Kundenservice hat mich auch direkt aufgeklärt das sie den selbst in China bestellen der aber dann direkt zu mir geschickt wird! Gesagt und getan ,der Hinterrad Motor war innerhalb von 10 Tagen bei mir angekommen (aber nur wegen Feiertag dauerte es drei Tage länger).
Alles in allem war es ein sehr guter Service den ich beruhigt weiter empfehlen kann.

I was very happy with how you handled the problem with my child’s scooter straite away thank you

The cadence sensor in the pedal crankshaft failed on my U2 after the n=bike had done around 1000 km. I contacted customer service and after explaining the symptomns they said they would ship a replacment sensor.
The new sensor arrived a week later, was easy enough to fit, and has resolved all problems.
Thanks!

I received the scooter two weeks ago. The charger didn't work. I still haven't received a replacement after numerous phone calls and emails. Customer service is like dealing with AI slop generated responses.

i ordered a new battery on the German website, and a week later i received a message saying the battery would be out of stock until july.

shortly after that, i got an email from customer service in hong kong, saying the battery would be sent to germany via DHL express. a week later, I was already able to install the battery in my scooter.

it doesn't get any better than that!