Avoid this company!!! Poor quality technology which failed regularly, customer service is a joke- there isn’t any, staff are rude and support is non existent. Be very careful. I signed up for 12 mon... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Quality software that has so many tools focussed to the hair and beauty industry that are always being improved and added to as the world changes around us. Hard working knowledgeable support team are... Vis mer
Amazing software, amazing staff. Command Centre and ibookings have been the best decision I have made whilst in lockdown. Every time I have called support (which has been a lot since March 2020) every... Vis mer
Not for the first time during the seven years with this company they contact me out of the blue to inform me they failed to take the direct debit payment from months ago and could I 'settle my accoun... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
iSalon is the UK's leading salon software system. Our hardware and software has been designed to provide the latest in technology to the industry.
Kontaktopplysninger
Kingsley Road, LN6 3TA, Lincoln, Storbritannia
- 01522887200
- info@isalonsoftware.co.uk
- www.isalonsoftware.co.uk
3,2
Middels
28 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
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ISalons after sales support is a…
ISalons after sales support is a disgrace. For the last 9 months I have had no support. Their phone lines are impossible to get through on. No-one calls you back and the on-line chat is a waste of time. After raising my complaint with them they continue to deny that there is a problem. I am now being charged for a further year for a service that is not fit for purpose due to the 90 day anniversary cancellation with no offer of compensation for the months and months of inadequate service. Absolute daylight robbery!!!!
13. november 2020
Anmeldelse skrevet uten oppfordring
Poor service , no help .
Since the beginning of lock down there has been no staff at the end of a phone . I've tried umpteen times to get help with four separate issues .
I've received is bills from them, and the odd sarcastic remark from their online support team who then do nothing but say they will get back to me , they never do .
They used to be very good . However , it is not worth the £240/month any more
4. september 2020
Anmeldelse skrevet uten oppfordring
5* customer service and product
Isalon is reliable easy to use system. From sales team (James) to customer service I have always received 5* service. The help desk are very patient with me as someone that is completely incompetent when it comes to computers. The Ultimate package is definitely worth the extra. Clients love the app for its convenience and easy to use. I highly recommend this company
22. mai 2020
Anmeldelse skrevet uten oppfordring
Worst software provider by miles.
Not for the first time during the seven years with this company they contact me out of the blue to inform me they failed to take the direct debit payment from months ago and could I 'settle my account' to the tune of £459.00.
During lockdown, whilst most other customer focused sympathetic companies were offering payment holidays I receive an email from salon asking for payment from invoices, one of which dated back eight months ago. I complained that these should've been taken by DD and I then received a phone call from a manager who's attitude was 'couldn't care less' you owe this money, pay now! Expensive, unprofessional. Go elsewhere.
20. mai 2020
Anmeldelse skrevet uten oppfordring
ridiculously expensive
ridiculously expensive, over priced , system fails if internet goes down in salon or dips low ( something which is out of my control ) im on the fastest fibre broad band too .
I have had bookings vanish / or appear out of no where . team are helpful when you call and all firmly but that doesn't make up for the fact that this is a compete rip off .
the price is awful I cannot Believe I was talked into this by a sales rep -very naive of me . wish I had never done it 3 years down the line paying £250 a month what a waste of money . charged extra for seeing text messages . what am I paying £250 a month for ????
wish I could get out the agreement
27. april 2020
Anmeldelse skrevet uten oppfordring
Amazing product and people
Amazing product and people. Look no further if a complete software solution is needed in your Salón/Spa/College/sunbed shop/tattoo parlour. ;)
14. februar 2020
Anmeldelse skrevet uten oppfordring
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