IRONMAN Anmeldelser 

The Woodlands neighborhood is being destroyed by the Iron Man race, which is the only source of income for locals. It also causes traffic and business to suffer. disregarding the residents and employees of The Woodlands, who work alongside The Woodlands Parkway and Lake Woodlands, the area's busiest thoroughfares. The police officers' attention is solely focused on the race, with little regard for the traffic that clogs the neighborhood and damages nearby homes and businesses. They ought to be banned from The Woodlands area.

My partner has been diagnosed with cancer and has asked to defer her Ironman Jesolo 70.3 entry to next year. Ironman Europe say "not their policy" and basically tough luck. She can only transfer to another race in 2024. So...we will ask the cancer if its planning to be gone by then!!! Shameless and heartless CORPORATION. All about the money. Athlete welfare way, way down the list. Be warned, and stay healthy people.

Do not reserve a race with Flex90. Ironman doesn't monitor the inboxes for races so I've sent several emails over the course of 4 weeks with no response. I can't transfer out of the race I originally signed up for.

Over the years of participating in Ironman events I have come to realize they are all about making money and don’t care about the athletes. The entry fee used to be 500 bucks for a full distance race, now it is $1100.
Not only do they cheap out on athlete swag bags , there is literally nothing else in the bag. What does 1100 get you ? A cheap bag from china that cost them Pennie’s on the dollar and nothing else. There isn’t even athlete dinners anymore , blame Covid but that has come and gone.
Ironman tremblant used to have fighter jets and a canon go off at the beginning of the race , this last past year they didn’t even have a horn. The officials were inexperienced and lacked communication. I can’t knock the volunteers because they are just that but the organization could have held group meetings to go over certain situations that could arise.
I had a mechanical issue that could have been resolved had the mechanic in the village installed my tire correctly the day before the race. Ironman tried to blame me and tried to say that the issue of humidity would have affected many other athletes alike. My tire was rubbing aggressively against my frame when climbing. Even though I explained to them my tire installed was
A 25mm not a 23mm. Had the mechanic adjusted the two screws where the rear skewer sits the issue wouldn’t have happened. Again pointing the blame elsewhere. Well guess what ? You guys hired this company to look after the bikes.
Very frustrated with the Ironman brand and unfortunately am turned away from the races going forward.

A terrible business that is only interested in making money and providing zero customer satisfaction. Shockingly bad.

Just like many other participants I have already put out an enormous amount of money to compete in the Ironman Atlantic City in September. I paid in full almost $700 with all the extra packages they offer at checkout. This will be my first Ironman and I’ve been wanting to participate in one since I turned 18, I’m now 40. Just over 4 weeks away I get an email saying that I owe an additional $450 dollars for picture package. I signed up in December of 2022 and they wait till now. They also don’t tell you when you sign up that there will be additional charges. In any event I’ve ever entered I’ve never had to pay almost double for pictures then the actual entree for the event. It is disheartening and misleading that they do this. So now I either lose out on my $150 or pay the $450 additional when I was never informed that it was going to be that much in the first place. The full price needs to be available at the time of registration. Whatever price is listed that should be the amount you pay. It is horrible that just over 4 weeks away I get an additional bill for $450. Nirvana Europe is the company that does the pictures but ironman is responsible for Nirvana’s shady money scam technique. Lesson learned don’t buy anything extra when checking out from registration. Sign up for the event and that’s it.

If I could give a negative, I would. My husband is doing his first iron man race in September and has been tirelessly training since January. He just ran his first tri sprint and really struggled with the swim in open water. There is no way that in 10 weeks after unsuccessfully swimming .5 miles in open water, will he be able to swim 1.5 miles.

He found 2 other fully paid athletes who are struggling with other parts of their training and are looking to convert 3 full memberships to 1 relay team. Mind you, they each paid $500 to participate. However, Ironman customer service is telling them they cannot convert their membership and if they do not complete a section, they will not be able to continue on.

They are not asking for a refund, simply to compete As a team as many racers are already doing.

The lack of care for the athletes safety is my concern at this point. If my husband drowns trying to attempt this swim so that the last 7 months of training isn’t for nothing, than I will blame Ironman. They’d rather a man drown trying the swim, or a runner break his knee, or a biker collapse than to make an accommodation that doesn’t cost them anything simply because they don’t feel like it.

I will never recommend signing up for an Ironman again. There are tons of other triathlons that are flexible and care about their athletes.

I have done 3nr 70.3 Ironman Triathlons, In France, Uk and Italy, and it is very difficult to efficiently articulate how bad this company is. There are clearly volunteers show are leant on for events who should be absolved from any of the criticism here, but the company and its employed staff should hang there heads in shame. I've had responses from Ireland, Spain Germany and Uk, and all are nowhere close to customer services, will they listen to customers, i very much doubt it after a year of experiencing this shower.

The French 70.3 event in Sable D'Olonne is special, but only because of wonderful French Authority support. I am British, but I have competed in 20plus french events and their focus on an event is outstanding.

In a nutshell, once Ironman have taken a payment for an event, it is all down hill from there.

Every one of the negative feedbacks left for this company I can whole heartedly agree with. Sadly not many of us get to be elite athletes or triathaletes, so we are taking part to achieve personal goal, the moto is ' anything is possible', and I'd agree with that with the exception of ........ good food after events (uncooked pasta in italy, two slices of domino's at weymouth), clothing sizes not being for differing size competitors (i'm 6'3'' and 124kg, not a lot to buy as a memory of an event!) all memorabilia for nano skinny competitors, running courses that have dogs walking across them and atrocious course in Jesolo case, but worst of all is the lack of any customer services whatsoever. In fact to suggest they have customer services is an insult to all students atttemping to earn money in a call centre, at least they try and bit!

I got injured on the road course in Venice Jesolo, the briefing told is road were bad, but I didn't realise how bad, and when trying to move round a competitor who was struggling in the heat I went down a pothole. Rupture Ankle ligament. Simple thing to happen, so I ended up in medical tent, they strapped me up and sent me on my way.....private italian medical company.

I was meant to be doing Swansea 70.3 and Barcelona Full this year (2023), cue.............using the online form system to defer these as I was hurt on their course. What an utter joke, no responses for weeks, when I get a response they don't/won't advise what is happening.

I have two email receipts, one that I have transferred from Swansea to Weymouth, but it not shown on their website, and a second deferring Barcelona to 2024.

Would seem ok?

Well no, I have two other emails / receipts showing they have taken the money with no refund for both events, and I have an email advising I can apply for those events in future. So in effect, money taken, and no defer or transfer. In two weeks I have no had any straight answer, I have one email telling me policies! Ok, can you send me your insurances for my loss of earnings for your awful course?

Unless you have an absolute burning desire to do one of the 'Ironman' events, I would strongly recommending doing any other brands triathlon.

The whole experience is less than good and to say it was poor would be a complement.

I will continue to battle as I have a over £1000 tied up in this due to their issues.

Ironman race organization has become pretentious disgusting profiteering materialistic soulless money guzzling corporation which people should not support anymore. They created fee structures like with additional $4~500 more, racers would get priority for bike rack, bike drop, swim start-line access gear/clothes drop... What is this?! Racers with more money will get favors?! Top management team must be real messed up in their brain.

Worst customer service ever. Have been emailing with them about getting a refund over the last 5 months for about 25 emails, them asking different questions every time. They are actually agreeing that I should get a refund, but are blaming finance for not doing anything (for 3 months)

All about money. I have competed in 15+ events over the years. NEVER AGAIN! I will not spend one more cent with this company. I wish I never did in the past.

Very expensive with lots of extra costs, yet terrible customer service. Unlike other triathlon event companies they refused to give refunds from events cancelled due to Covid. I am able to rebook the same event in another year, but they're now charging an extra £80+ on top of the £270+ paid already. The worst thing is that they're putting people off triathlon and making it too expensive. I would recommend doing an event with another race organiser e.g Challenge or a local company.

This organization is entirely based upon fraud. If you give them money, beware. You will not receive what you were promised and getting a refund is impossible.

There are plenty of other triathlon events which are more centred around customer experience. Ironman is all about the money.

Really expensive to enter and the entire time you are there they are trying to upsell - equipment, clothes (both expensive and poor quality) and other events. All of this would be tolerable but on top of that there customer service is dreadful. I entered the full ironman c£600 but downgraded to a half c£300 due to covid and lack of training. I actually had to pay £40 to transfer to a cheaper event! That stung. Never doing an ironman event again, and I would recommend you all find alternatives.

I had registered months ago to participate in an IRONMAN event to take place in VICHY, France on Sat 20th August 2022. On 2nd August I had to have an EMERGENCY OPERATION on one eye, after a fall. The specialist surgeon instructed me to rest until the end of September, and specifically instructed not to do sports until at least end of August, with a possible extension. I wrote to Ironman, explained them the circumstances, and submitted evidence (dr certificate) and after several emails to the marketing and legal department, hit a NO WAY wall. Even though the event was fully booked, according to their website, they didn't even take the commercial step of granting me a refund, or any form of compensation (eg taking part next year, or at an other event). I find this disgraceful and misuse of sporters good will.

Possibly the worst sports organisation in the world. They showed their true image in the COVID-19 days: they did not provide any refunds and when booking to another race they offered minimal flexibility and charged additional costs. Ironman has only one purpose: making money for its shareholders.

I registered for the City to Surf 2022 that was organised by the Ironman Group. They have terrible customer service. There was an issue with my registration and I submitted a helpdesk ticket via Register Now and called the City to Surf team directly. A person by the name of Mikaela gave me information and told me that my registration will be fixed. She said someone will call the next day. When I did not get a call, I called them back. I talked to Courtney Bourke, who was extremely unprofessional and rude. She told me that she cannot help and that its just bad luck that Mikaela gave me wrong information. I asked her for a refund of my registration if my request cannot be resolved and she said that nothing can be done. I was looking to attend the City to Surf 2022 - as it was the first time that I was attending this event. However with my experience with the Ironman Group. I will NEVER attend events organised by them. I would give them a O out of 5 stars. They are TERRIBLE to deal with. Extremely poor customer service and NO empathy - seeing that this is a charity event!! It's a complete disgrace the way Ironman Group treats people.

What a disgusting organisation!! Will NEVER attend events with them again. They were rude to me and do not follow their own processes and blame their own people for providing incorrect information. But hang on. They went and complained to my employer about me being rude to them. I was never rude to them. I haven't ever heard people be so rude to me. That I couldn't be bothered with talking to the person (Courtney Bourke) - as they were so rude. That I just opted to end the call and not deal with her any more. I just left the issue there. But they went to my employer and complained that I was rude to them. What a low rated and disgusting organisation are you running - IRONMAN Group? You go to people's work and complain about private conversations? It's a disgrace!

Ironman zeigt durch sein Handeln das sie einen Schei...... auf Athleten geben wenn es darum geht das man aufgrund von gesundheitlichen Gründen absagen muss. Und weigert sich das Geld zurück zu zahlen (25%) obwohl man innerhalb der 45 Tage ist.
Das ist einfach ganz weit weg von seriösem Handeln ich kann nur sagen Hände weg von dem Veranstalter

Very disappointing company to deal with. Would not recommend them in anyway.
Signed up for an Ironman for 2020 that was cancelled due to Covid. I allowed the company to retain my payment and provide me with a credit as I knew that Covid was not their fault. I deferred entry to a year later then 2022. Unfortunately, I am unable to race this year due to injury and wanted to defer my race to 2023 when I would be healthy enough to compete.
The company refuse to even consider moving my entry to next year and my entire entrance fee is forfeit.

I am very disappointed that I didn’t demand my money back in 2020 rather than doing Ironman a favor by allowing them to retain my entrance fee. I will never be using this brand again and will talk to members of my triathlon team to do the same. It’s a shame but there are other long distance race brands out there that I would recommend instead of Ironman.

Transfer requests - why bother putting a transfer policy in place if you aren't going to accomodate transfers in extenuating circumstances? You have the ability to do it, you just refuse to help people out.