Ionic Systems Anmeldelser 

164
TrustScore 4.5 av 5

4,6

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Great customer experience. They took me through step by step and made sure I got a custom system that suited my needs. They even advised against more expensive options that I suggested because they wo... Vis mer

Selskapet har svart

Vurdert til 4 av 5 stjerner

I have no problems with this company. Products are great, despatched quickly without fuss. I've dropped a star because they use DHL. I've never not had a problem with them, absolutely useless lying co... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Bought a water fed pole and hose reel very impressed with it need to still set it up but looks great , super fast delivery took 1 day to come definitely recommend! Thank you

Selskapet har svart

Vurdert til 4 av 5 stjerner

I'm not the best on computers get a bit old for that LOL but when you can talk to some one over the phone it's so helpful and the person I talked to was just that helpful and friendly so over all I wo... Vis mer

Informasjon om virksomheten

  1. Produsent

Skrevet av virksomheten

Housed in Wiltshire, England, our advanced production facility is the creative forge where all the Reach & Wash® systems by Ionic Systems are brought to life. As the originators of the revolutionary Reach & Wash® system, we've forever transformed the safety and efficiency landscape for window cleaners globally. Our commitment to relentless innovation continues to fuel our growth and portfolio diversification. Testament to this are our groundbreaking creations like the Foamion softwashing system and the groundbreaking Roof Wand. These innovative products showcase our dedication to enhancing cleaning solutions while maintaining our focus on safety and effectiveness. As the unrivalled market leader, our influence extends across the globe, with a network of distributors in 34 countries and product exports to over a hundred territories. Our products have garnered international recognition for their superior quality and exceptional performance. The Reach & Wash® brand, in particular, is a shining beacon of our commitment to excellence. It stands as a symbol of the "Quality without Compromise" promise we uphold in every product we create. This promise, steeped in our heritage, is more than a slogan; it's the very ethos that guides Ionic Systems as we continue to innovate and lead the cleaning industry.


Kontaktopplysninger

4,6

Enestående

TrustScore 4.5 av 5

164 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har svart på 100 % av de negative anmeldelsene sine

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,6

Alle anmeldelser

(164)

44 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Great customer service

Great customer service - We ordered the parts on-line and they came in the post the next.

5. februar 2025
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Svar fra Ionic Systems

Thanks for the great review, we appreciate your thoughts a lot!

Vurdert til 3 av 5 stjerner

Confusing website layout

Liked next day delivery. Didn't like website as you have to click on each option of the dropdown and but each little part of a clip separately. Also to add there are no photos to show what bits you've clicked on. Didn't like that I wasn't provided with a receipt of purchase either.

20. januar 2025
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Svar fra Ionic Systems

We will work on this for future customers, thank you for your feedback!

Vurdert til 1 av 5 stjerner

Terrible cheeky customer service

I had a email saying my delivery was due and would be with me by the end of the day )this was a Friday) it never came I rang the delivery company Ionic use and they said it won't be coming until Monday. I needed this item for work so had to go somewhere else to buy it so I've cancelled the parcel from ionic. Update when I rang Friday ionic says ring back when you receive it and we will refund you and send a courier to collect it. I rang back to a nasty cheeky guy saying we won't accept a return but if you want to send it back you pay for delivery I asked to speak to a manager he says no I'm not putting a manager on your not getting a return. This is a nasty company that I won't be using again and hopefully people reading this don't use them either

15. januar 2025
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Svar fra Ionic Systems

We take customer concerns seriously and aim to provide clear and fair resolutions. However, we would like to address the inaccuracies in your review.

Upon reviewing the situation, including a recording of the conversation, our sales team confirmed that we were fully prepared to issue a refund for your order, in line with our standard practices. It was explained that while we would accept the return, we do not cover the cost of redelivery, as is standard procedure.

Unfortunately, during this discussion, your behaviour towards our staff became rude and aggressive, with threats directed at one of our team members. While we strive to provide excellent service, we do not tolerate abusive behaviour towards our staff. As a result, we have decided to cease doing business with you in the future.

We regret that this situation has escalated, but it is important to maintain mutual respect in all interactions. If you have any further questions or require clarification, please feel free to email us at info@ionicsystems.com

Vurdert til 5 av 5 stjerner

Was super fast delivery

Was super fast delivery. Was a smashing price that was lest them other sites. Well packed and received without any issues at all. Will use again in the future

18. desember 2024
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Svar fra Ionic Systems

thank you for leaving a great review, it means a lot to us 💪

Vurdert til 5 av 5 stjerner

An absolute no brainer!

I have a reach and wash system, and RoofWand from ionic and they have both revolutionised my business. Great communication, super fast and efficient delivery and brilliant products. A no brainier for any exterior cleaning operation.
The the sales and after sales team are superb. I’ve never seen a more comprehensive company for exterior cleaning products.

5. november 2024
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Svar fra Ionic Systems

Thank you for leaving an excellent review, we really appreciate you taking the time to let others know of your experience! 💪

Vurdert til 5 av 5 stjerner

Haven’t had better to date.

Good price. Good product and even better delivery time.

27. oktober 2024
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Svar fra Ionic Systems

Thank you very much for the review! 👍 We always try to maintain high levels of stock of resin so that businesses like yourselves are never caught short

Vurdert til 5 av 5 stjerner

Purchase of a 21 foot Hydra Carbon pole …

The communication with your staff was friendly, clear and helpful, always a joy to deal with, and a prompt as possible delivery with high quality products,

Thanks very much,

Paul

20. september 2024
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Svar fra Ionic Systems

Thank you for taking the time to leave a great review! Customer service and support is at the heart of what we do, so we're always glad to hear reviews like this!

Vurdert til 1 av 5 stjerner

Very disappointed with my first…

Very disappointed with my first experience with Ionic products, I recently ordered a 25ft Carbon fiber pole and the fist issue happened before it was even received!

I ordered the pole for a specific job and when contacting Ionic for an eta I was told 2-3 weeks as they had a pvc pipe shortage!

Fortunately this was resolved but it only got worse 😕

Ionic have this patented system that in my opinion as a professional window cleaner is not fit for purpose. The issues that the pole has is the firstly the Fly lead pvc is so hard it tangles all the time, second the built in pipe system does not allow for a univale to be fitted.

I was aware of this as when watching product reviews before purchasing the pole the video showed a small grove at the bottom of the pole that could be used to cut off the water.

However when the pole came it did not have a grove, I contacted Ionic and they ignored me! I've had to completely remove the internal elements of the pole to fit a Univale.

Finally after using the pole for less than a week one of the clamps snapped, Ionic did send me some new ones but on investigation the metal used in the clamps is very cheap and soft so this issue will cary on.

Should have gone with Gardiner and will be in the future.

9. mai 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Ionic Systems

We're very sorry that your experience with us has not met your expectations. Customer satisfaction is essential to us. Mistakes can happen from time to time, but any customers who have had issues in the past know that we will always do our best to rectify such situations.

Sadly, this is the first we have heard from you regarding this issue.

Please get in touch with our Service Team (01793 871 386) and we will more than happily resolve the problems regarding the fly lead and pole butt ring 👍

Vurdert til 4 av 5 stjerner

I have no problem with the products I…

I have no problem with the products I buy . But recently you don’t get emails from ionics informing me about my latest order , the dashboard doesn’t show orders on the website too

10. april 2024
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Svar fra Ionic Systems

Hi there, thanks for leaving a review of your experience. I have passed this onto our web development team. We can see that you have not created an account with us, this would enable you to view your orders on the dashboard. As for not receiving confirmation of order emails, can you please check your junk folder?

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