May 3 2024 My thanks to INDEPENDENT CARPET ONE for great service! From my sales rep, Tanika, for her product knowledge and support to excellent installation from Tony and crew, the whole install was... Vis mer
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We just had new Karastan SmartStrand carpeting put in our living room by Independent Carpet One in Westland. Our experience with the sales person, Jeane Salter was exceptional. She helped us find t... Vis mer
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Working with Independent Carpet One Westland has been an absolute pleasure. Cathy went above and beyond to coordinate the best flooring with our paint and the carpet we chose really made the whole roo... Vis mer
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In all honesty, I couldn’t have felt more comfortable with the experience. Jason at the store walked us through our options, paying close attention to our expectations without forcing us to upgrade... Vis mer
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Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Your flooring opportunities are endless when you visit Independent Carpet One Floor & Home. The Francavilla Family and staff have been dedicated to serving the Westland, Michigan area since 1968. Being a family owned and operated store our customers are welcomed to a friendly and comfortable environment. Even though our showroom houses one of the largest selections of carpet, hardwood, laminate, ceramic tile and resilient flooring, you will never feel too overwhelmed with the experience because our knowledgeable flooring professionals will guide you through our showroom with ease.
Kontaktopplysninger
1400 N. Wayne Road, 48185, Westland, USA
- 734-729-6200
- cathy@carpetonefh.com
- www.independentcarpetonewestland.com
4,8
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Jeane was AWESOME
Jeane was AWESOME. She dealt with all my changes without issue. I will definitely recommend her.
18. juni 2018
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Jeff & Diane, Thank you for sharing your positive experience with Jeane! You are exactly correct she is Awesome! We also want to thank you for the opportunity to provide flooring for your home. We are here for you always and also your friend and family. Enjoy your flooring! Catherine Buchanan-Owner
John Phillips and guys did A beautiful…
John Phillips and guys did A beautiful job !!! Clean everything up as they when so my house was kept very clean.. Very professional!! I had 3 bed rooms a hallway a great room and a living room done less then 7 hours just AWSOME!!
18. juni 2018
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Vern,
It was such a pleasure to work with you on finding that perfect Floor for your home. Thank you for placing your trust in our installers to help with the leveling issues of your home and we all hope you enjoy the new carpeting. If you need anything, always know we are here to help! Catherine Buchanan-Owner
Jeane is the best!
Jeane is the best sales person. She was very on top of all the details. The carpet and the laminate flooring look great in my new condo!
15. juni 2018
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Sharon,
Thank you for taking the time to write this review. You are right...Jeane is the best. Actually I think the entire staff at Independent carpet One are great. I am so glad that together you were able to find the perfect floors for your new condo. Enjoy! We appreciate your trust and confidence. Catherine Buchanan-Owner
Jeanne was very helpful
Jeanne was very helpful. Came to the house to measure and let us take samples home to look over. There was an abundance of choices. She explained the pricing procedures and payment procedure. My phone calls were returned promptly. We received a mailing with spot remover solutions. Carpet layers did a good job.
Ways to improve could include a prompt lay date instead of 2 1/2 week wait. We were told that by making one choice there would be a very small piece of carpet left over. However, there is a huge piece leftover which we apparently have paid for. (30 square feet? ) Also the cost for moving the organ was way too high. We moved it ourselves.
6. juni 2018
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Barbara & Don,
I can't begin to tell you how appreciative we are for your thoughtful and most helpful comments. As a business owner we sometimes forget to see things in the eyes of the consumer. And without constructive criticism we can't improve. When their is a delay in material shipments, we need to communicate that with our customer. And when there seems to be more carpet than what was expected, we must explain that better to the customer why that could happen.
I would be very happy to bind the edges of your left over carpet in order to make an area rug or walk off mats for you if you'd like. Just bring the left over piece and we'll send it out for binding at no charge at all. It could possibly make for a wonderful area rug somewhere in your home.
In any case, we do appreciate your trust and confidence and I am so glad Jeane helped you find the carpet you love. Catherine Buchanan -Owner
Great Service
Great Service. ., no pressure. . Wonderful carpet and installation
Thanks
31. mai 2018
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Jeff & Karen,
Such a pleasure to know that your experience with us was wonderful. We appreciate your trust in working with our staff to find and install your perfect floor. We hope to have the opportunity to work with you again for all your future flooring needs. Enjoy your new floor. Catherine Buchanan-Owner
The best flooring store in town.
It is always a great experience when working with a family owned business rather than the big box corporate stores. The folks at IC always share their enthusiasm for your flooring project. I can’t share enough praise for Jeanie at IC. The lady is the best! Thanks again Jeanie for all you’ve done. I look forward to working with her again for new blinds.
30. mai 2018
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Larry,
You are absolutely right...Jeane is the best. All our flooring consultants are the best at what they do and what they know and we are fortunate to have the staff we have. And we are fortunate to have customers like you that let us know we've done a good job making sure you find that perfect flooring for your home. Jeane will definitely do the same when you're ready for blinds. We appreciate your continued trust and confidence. thank you again. Catherine Buchanan-Owner
Buying carpet from independent carpet…
Buying carpet from independent carpet one was great. Our sales person, Janet D'Ascenzo, and our installer, Joe, did a great job. We payed a good price and the installed carpet looks great. We have used independent carpet before and once again they did a great job. I'd recommend them!
25. mai 2018
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David,
Thank you for your continued trust and confidence. We promise to always meet and exceed your expectations. You were blessed to work Janet and also have Joe install your new flooring. We look forward to working with you again for all your flooring purchases. Until then, enjoy your new flooring.
Catherine Buchanan-Owner
My customer is very unhappy we have…WITH THE NEW FLOOR AND CARPET PAD
My customer is very unhappy we have been trying to get the customer concerns taken care of. 1. Bubble in the new floor 2. Carpet has a hump in the pad. 3. Carpet was not iron on the joint. Gary is going to the job Wednesday May 23, 2018 I hope Gary can get the problem corrected.
i was satisfied with the service from Bob Francavilla and the sales person Jennie they are doing everything to help. They are good sales persons.
THANKS, HIAWATHA IMPACT CONSTRUCTION
22. mai 2018
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Hiawatha,
Thank you for reaching out through this platform. As you mentioned our installation manager is going out to the job site on Wednesday may 23rd to make sure all your issues are taken care of and I can reassure you that he will do everything to make your client and yourself happy again and loving their floor!
We strive for perfect floors perfectly installed and we promise to get everything rectified for you. We appreciate your kind words regarding our sales team and the opportunities you have provided to us. Thank you for your patience.
Catherine Buchanan- Owner
Consider before purchasing...
It started with the estimate in which the salesman, Bob Francavilla, tried to gouge us with the initial estimate. Unfortunately, he did not know we had already received an estimate from another company before going there. It took bartering which I was not happy with, but eventually, we agreed on a fair price.
The day of the installation, the installers were two hours late. They used my bathroom and did not clean up after themselves. Once finished installing the carpet, they did not vacuum and left their garbage and scraps.
On a positive note, the salesman Bob did offer to come to my house and vacuum. Unfortunately, I could not wait because I had to be somewhere which I was late for because the installers were two hours late. There was no follow up call from Bob. I will not go back and do not recommend them to anyone.
15. mai 2018
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Oh dear! I am sorry to read this review I will definitely have Bob and our Installation Manager speak to the installation team about not vacuuming and leaving your bathroom in an unorderly fashion along with the delayed installation time even though we don't promise a particular time period of arrival. Typically our installers will call when they are in route. For these issues I am deeply sorry for the poor experience.. This is not like our installation team at all. I will definitely speak with your sales associate and maybe he will be able to shed some light on this order so we can discuss these matters and improve on our service to future clients. I do appreciate you letting us know so we can definitely look into this for you. I am glad that Bob was able to work on the pricing for you though. Catherine Buchanan - Owner
Love the “family” style of business
Love the “family” style of business. We felt very welcome and important as we made our decision regarding our new floor. The floor arrived when promised and looks beautiful!
15. mai 2018
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Mary...Aww it means so much that people feel the "family experience" here at Independent Carpet One. We have been blessed to be able to work together from Mom & Dad to the brothers and sister and now our nieces and nephew. It definitely makes for a comfortable and trusting shopping experience. Thank you for your trust and confidence and we hope to work with you again for all your future flooring needs. Enjoy your new floor and thank you again!
Catherine Buchanan- Owner
great experience
9. mai 2018
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Carol & Richard,
Thank you so much for taking the time to review and rate your experience with us here at Independent Carpet One! I am happy to see that you feel it was a great experience and we are happy to have had the opportunity to provide beautiful floors for your home! We look forward to the opportunity to work with you in the future for all your flooring needs!
I habe been working with independent…
I habe been working with independent carpet lifter than i can remember. Bob Francavilla (sp?) Has always helped me with every project i have had, giving me the best price in town. I world never go anywhere else for my flooring needs.
8. mai 2018
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Elizabeth,
Thank you for taking the time to share your review with us. You have been fortunate to work with Bob for many years and I know we/he appreciates the continued trust and confidence that he will steer you in the right direction. We appreciate your continued business and support. And remember we are here for you and your family for all your flooring needs. Thank you again! Catherine Buchanan - Owner
Recently
Recently, I purchased a new condo and was excited but I knew, that I really didn't have the eye for decorating. Cathy Buchanan, is an interior designer and a true professional! She made this process so easy, she listened to what I wanted, she paid attention to every detail, she made sure everything matched; the tile matched the counter tops, which matched the paint and of course the carpet is outstanding, what a great job!
Independent Carpet One and their team of professionals followed my job from start to finish, I couldn't believe it, my condo is a small job and they treated me like mine was the most important job they had, this experience could not have been better and my place looks great!
If you want quality and service, Independent Carpet One is your only choice. Thank you Independent Capet One!
4. mai 2018
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Tom,
Thank you so much for taking the time to share your experience with us. We are so pleased to hear that everything went as well as it and more importantly that you're happy with the carpet you selected. We pride ourselves on helping our customers through the entire experience especially when this is such an important investment. We are confident you will have many years of enjoyment in your new condo as you walk across your new carpet. Thank you for the trust and confidence. Catherine Buchanan - Owner
Full satisfaction
In all honesty, I couldn’t have felt more comfortable with the experience.
Jason at the store walked us through our options, paying close attention to our expectations without forcing us to upgrade or go above our budget. He listened attentively to what we could afford, and provided us with options to satisfy our needs.
The installation team rocked! Fast and efficient :)
2. mai 2018
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Marcelo,
Wow what a wonderful review. Thank you so much for taking the time to share your experience with Jason, our installation team and our showroom. It has been a pleasure to work with you and we look forward to working with you in the future for all your flooring needs. Enjoy your new flooring and thanks again!
Catherine Buchanan-Owner
New Carpet Purchase
I worked with Cathy Buchanan of Independent Carpet One Westland selecting new carpet for two rooms in my home. Cathy is a pleasure to work with, explains products completely, and brings an interior design viewpoint to the selection process. I have worked with her on several projects and dealing with her is a pleasure! The carpet was installed by Jason and Doug and they did a wonderful job. Independent Carpet One Westland responded quickly to a few questions I had after the installation. I’m very happy with my new carpet and would chose to shop for flooring there again.
26. april 2018
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Kathy
Thank you so much for your continued trust and confidence! It has always been such a pleasure to work with you! Finding that perfect floor no matter vinyl, wood or carpet has been a joy! Thank you for letting us know that our installation team of Jason and Doug did an excellent job! Enjoy your new flooring! And as always thank you for the opportunity!
Catherine Buchanan-Owner
i have been dealing with independent…
i have been dealing with independent carpet for many years. they were very helpful and great to work with. made my installation easy and available when it was convenient for me. i shopped around but i always go back to them.
18. april 2018
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Gail,
Thank you so much for your continued trust and confidence in Independent Carpet One. We truly appreciate you! We look ofrw3ard to the next opportunity to work with you for all your future flooring needs. Until then...enjoy your new floor! Cathy Buchanan-Owner
Excellent carpet and installation
Excellent carpet and installation. Don’t waste time shopping all over town. Simple go to Independent Carpet one in Westland.
10. april 2018
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Richard,
I am so sorry I haven’t responded to this wonderful review until now. Thank you for sharing your positive experience with our installation team and the products we provide to our customers. We appreciate your trust and confidence and look forward to working with you in the future for all your flooring needs.
Catherine Buchanan-Owner
it was great as always
it was great as always. we love our carpet. it is really worth the long drive to your store. thanks again.
31. mars 2018
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Emil & Pat
Thank you for your continued support, trust and confidence in us! We do appreciate that you come all this way for your flooring needs! And to hear that you love your carpet is icing on the cake. Thank you for taking time to share your experience with us! Enjoy that beautiful new carpet. Catherine Buchanan-Owner
We were very happy with the service…
We were very happy with the service from the beginning to the end. From the help in choosing the flooring to the installation. Great team work from start to finish!
20. mars 2018
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Mike & Connie,
Thank you so much for the continued trust and confidence and the opportunity to work with you once again. It is always a pleasure to help find that perfect floor together. Enjoy the new luxury vinyl tile and I look forward to finding that perfect carpet when you're ready for that phase. Until then...Thank you again.
Cathy Buchanan - Owner
Satisfied customer
Jeane was very helpful and friendly in helping me pick out the best flooring for my house I enjoy coming in and talking with her. I would recommend Carpet One to anyone who's looking to installing a new floor in there home.
19. mars 2018
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Keith,
Thank you for the kind words about our sales associate Jeane. She definitely loves her job and her clients. That's what makes the flooring experience so enjoyable for sure. We're so glad that you are enjoying your new flooring and we truly do appreciate your business, trust and confidence in Jeane. We look forward to working with you again. Catherine Buchanan - Owner
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