I honestly found the response time regarding my problem quite slow. The solution IK Multimedia finally found was one I had already tried myself without success. Go figure. Of course, the important thi... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Having bought the Bass Signature collection of tone models. I registered the product no problem. But i have had no models in my downloads library. I have jumped through hoops sending screenshots and v... Vis mer
I’m a pianist/keyboardist who has been using (and overusing) virtual instruments (and not only those) for many years now. I’ve purchased several products from IK Multimedia (Pianoverse, Syntronik 2 MA... Vis mer
Really great customer service. Even though I bought my Arc Studios' second hand and didn't have any registration numbers they went out of there way to help with what I thought were faults, even offer... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
IK Multimedia. Musicians First.
Kontaktopplysninger
590 Sawgrass Corporate Pkwy., 33325 , Sunrise , USA
- (954) 846-9101
- ikus_webform@ikmultimedia.com
- www.ikmultimedia.com
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 7 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great effects and instruments.
Great effects, guitar effects and instrument sounds they are easy to use for audio production and recording.
My Hammond B3 stopped working
My Hammond B3 stopped working. Been trying to get it reinstalled for 3 weeks now. The installer runs normally, but when you press "install" it says that there is no access to G drive. Don't have and never have had a g-drive. Tried to get online help from IK Multimedia, which was successful at first. Now there is no answer - and I am left with a slightly flat feeling.
Prompt attention and resolution
Prompt attention and resolution of the issue I encountered! ensuring that all my previous plugins (also the new); are now functional.
Immensely helpful!
Trouble accessing ToneNET from within Tonex Librarian
Thanks to IK Multimedia for a fast simple solution to my issue. Clear step by step instructions the worked on the very first try.
Great Tech Team Service
Had a problem using SampleTank 4 Automate Read Write and TechTeam were quick to advise how to change parameters. I love the synths that come with IKM and being able to manipulate the parameters after recording a track. Thanks to all who helped me!
Great service and quality products
The company got back to me quickly with advice on how to settle my issue with the download and it worked perfectly when I tried what they advised. The piano sounds are so authentic they blew me away!
I wrote to support with a problem and 5…
I wrote to support with a problem and 5 minutes later and three emails problem is solved. Awesome support quality!
support fixed an upgrade purchase issue
Took a few emails, but they were able to make my transaction work.
Good products and support
Good products in general and also a good and quick support for arising questions on how to install the products best etc.
Quick response to my inquiry
Quick response to my inquiry, much obliged.
Great
Got a response in less than 24 hours and they were able to provide clear instructions on first attempt.
Fast and prompt response.
Fast and prompt response.
Affordable immersive mixing monitors…
Affordable immersive mixing monitors with self calibration. No compromises on sound. Finally a Dolby setup for the project studio. Very friendly and attentive customer service … because yes Dolby Atmos can be complicated.
Perfect Service
Great service. Lightning fast response time. To the point. Helpful and solution based.
The Hardware and software is great. But no help in setup issues
The Hardware and software is great, but basically you're in your own to fix possible issues, there is not a a way to get some costumer service for setup and tech guidance for not tech savy people, you rely on The Forum and reddit post, where they teach how to solve said issues
The IK team are tops
The IK team have always been responsive and helpful whenever I've had questions or technical issues. I've always had good experiences dealing with them.
Great company
Great company. Support is really fast and helped me.
Customer service
Customer service was amazing and fix my license problem really fast.
Great experience and their products are stunning!
The support got back to me immediately
The support got back to me immediately, very helpful. I had issues authorizing orchestral percussion within Philharmonic 2. Went through forums after forums. Contacted support came back immediately to assist but looked like was a bigger issue. They decided to dig deep into it. I totally forgot and got busy with other things. Then one day after several months I contacted them thinking they would have forgotten. But they came back immediately and assisted and resolved my issue. So for anyone having similar issues make sure Sample tank 4 CS is installed too.
Interface USB C cable replacement
I was able to inform the technical rep that the issue was the cable and an immediate response to shipping a replacement was very much appreciated
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.








