ideas4lighting.com Anmeldelser 594

Great range of lighting, fast delivery

Beautiful product safely packed and delivered by excellent delivery service

Took quite while to arrive but informed this would be the case when the order was placed. Lovely light for the bathroom and super easy to fit

Beware if you are buying these from the US. I got hit with a 25% duty and tax invoice from FedEx. I would have thought twice about the purchase knowing that $280 would be added to the cost. I also had to fill out a Customs and Border Protection form just to get them released from US customs. The quality of the lights is great but we had to hire an electrician to run all the internal wires through the lights just to be able to install them. All in the lights ended up being double the cost we had anticipated.

This is crazy as a lighting fixture from an American manufacturer had to be ordered from abroad. Wanted a specific lighting fixture in chrome, but in the USA it was only available in brushed nickel or bronze. Searching the net found that ideas4lighting had it. Was leery about ordering something from a company I've never orderd from before and was 3 thousand miles away in the UK. Needn't have worried. They were great. Communication was spot on concerning the availability of the fixture and timely updates as to the shipping status. My order arrived within the time frame originally specified and was in perfect condition. Very satisfied. A+++ company to deal with.

I ordered a outdoor light and when it was delivered there was a crack in the lens. I contacted Ideas4lighting and attached pics of damaged part. Customer service where amazing a person called Simon took up my issue and without hesitation shipped a new light to me. That's what I call after sales service.

A bit of long wait but received in time and was well informed

Very prompt service. Arrived ahead of estimated time. Well packaged. We were kept very well informed the whole time. Second time we have placed an order with same experience and would highly recommend this firm.

Excellent customer service! Jason answered all of my questions quickly, thoroughly and courteously

AVOID!!!
This company do not understand the value of customer service at all.
And to add to insult, in most replies on review, sarcastically point out the ridiculous T&Cs. Granted, everybody must have conditions but they should be highlighted better.
I ordered some lights, and after showing them to my builder, realised that what I ordered would be too big.
I tried to cancel the order, as it says you can, but because they take days to respond to any email, it had been dispatched.
When I finally got the lights, I did send them back to be told sorry, you can’t have a refund because they are sale items and in the T&Cs, it states that this is the case.
I clearly told them that I did not see this and it’s genuinely a mistake but apparently, hard luck.
I would not give them any business going forward at all.

I never post reviews but feel compelled to write a review here. I’ve bought a very expensive light (c£1000) which arrived damaged - appreciate this is an accident in transit. The light also looked different to the photos on the website and we don’t like it as it doesn’t suit the style of our home.

I went online to my account and was able to select a return. After multiple follow up emails I was told by ideas4lighting that a new light had been issued and sent to me. I’ve explained multiple times I do not want a new light as we don’t like it and they now say that in their terms and conditions a new item will be automatically issued and making it difficult for me to get a refund.

I’m deeply concerned given the cost of the light. This seems like a business with no interest in positive customer experience and they’re clearly trying to prevent me receiving a refund.

Ideas4lighting has provided excellent service when I recently purchased (2) Kilcher Tournai Outdoor Pedestal Lanterns. I purchased the lights online and had several questions that Jason and Rob took the time to research and promptly answer. Additionally, the pricing was far better than several other stores that I researched and I live in the United States. Their customer service far exceeded my expectations and they assisted me with customs for my purchase. Although I live in the U.S. I would definitely purchase from Ideas4lighting again for their professionalism, customer service, family owned business and for the quality and pricing of their products. Jason and Rob are excellent.

Definitely a company to avoid.
Interesting to see the responses here to negative reviews as they reflect the experience I had: basically blaming the customer for not reading the fine print about specifications or terms and conditions they’d never expect.
I purchased a very nice lamp base but the only snag was that it was fitted with a continental two-pin plug. I contacted them about it and asked for an adaptor so that I could actually use my purchase. Rather than, in the interests of customer service and at very little cost to them, sending me an adaptor, they chose to point out that at the bottom of a long list of features, it stated that the lamp was fitted with what they termed an EU plug.
When I pointed out that funnily enough, it never would have crossed my mind to check that a UK company selling to UK customers was selling compatible products, they just suggested I fork out for an adaptor - and buy it from them.
I subsequently filled out the service questionnaire I was sent, outlining my disappointment with both my purchase and customer service experience, but received no further contact. Their customer service team, if indeed it exists, would really benefit from some training.

Total disregard for customers. Rude and unprofessional. Misleading information on website about cancelling an order.
BEWARE.
The company has no contact telephone number. They state it could take up to 48 hours to respond to an email enquiry. ALARM BELLS!!!!
In short...... placed an order realised it was incorrect and 3 3/4 hours later cancelled (on a Sunday). Email to prove!
Chased the cancelled order on Monday to be advised it was dispatched already. (An actual untruth as my email was sent 2 hours before despatch, despatch label stated time it was sent).
Back and forth back and forth forwarding proof of order cancel asking for a return label.
They blocked my email as spam and continued to say they never received my cancellation email. (That's where the unprofessional comes in).
That's a brief description of the 7 days of pure hell. I was in fact going to order several more items from them as I'm finishing a rather large refurb. However this company clearly needs my money more than I do and I shan't be giving them anymore of it!
I'll just wait to see if I get an unpleasant reply trying to justify their behaviour like others have here.

Update after reply......
Number on website states for 'sale' only and not to call regarding anything but sales. To be honest not the easiest to find either!
I RE-sent you the email I sent to cancel my order 3 3/4 hours after I placed it on Sunday to prove I had sent a cancellation. Which you chose to ignore. I can't magic up an email it's there it's real and it's proof. So it was you who did not to read it. Not down to me, I sent it and like I said have proof of that. Which incidentally you ignored. I'm not the first on trust pilot to have this very same issue.
I forwarded screen shots of the time, date and content as well as forwarding it on to you as proof.
You did not try to help, you merely shut me down point blank and didn't try to work with me to resolve the issue of the return being my responsibility when clearly I cancelled in time.
Only one ticket came back as spam so if that's the case why didn't the first reply tickets not say spam?
I shan't waste anymore of my time with you over this matter. Your responses to customers are disgusting and I can't work with people/companies that won't even try to see their mistakes or look at the point of view of others.
You could have helped but you chose not to. This is appalling customer service which does not entice customers back!

Do not buy from this company. Terrible customer service and a headache to deal with. Like many others have stated, they are definitely a shady company. After confirming details of a light before purchase, my light fitting arrived and was not suitable after I had specifically enquired with them before purchase. Through a PayPal dispute, they offered a refund on the return of the item (at my expense). After multiple delivery attempts, they have refused to accept the return item and have been deliberately difficult and as such I have not been refunded as I was promised. Furthermore, the business is located in Great Britain but are clearly marketed and advertised as an Australian business. Would give zero star if I could. Save yourself some trouble and do not buy from this company.

Great range of lighting options at various price points and styles.
Delivery was prompt.

Be very careful I ordered from these and cancelled the order within 10 minutes of putting it through as it was the wrong size. They won’t take the cancellation or don’t accept returns. Awful customer service team who just kept repeating the same thing over and over. I won’t order from them again just be wary. Everything on the site is on “ sale”. But they will not take back any sale item it makes no sense. And this is NOT clearly stated on their site. Stay away from them as you will get no joy on orders if you need help.
As an update the company said they would take the product back but wanted to keep 50% of the cost of the product. As I said numerous times I made a genuine mistake as the information was not clear. I will keep my lights and put them somewhere in my house and I won’t be returning to purchase from this company. I only got replies as I hounded them on Instagram. There initial reply was an Email with sorry but we won’t take them back it was your mistake and a lot of quoting terms and conditions. And also they don’t take phone calls only for sales not for customer service. My comments on Instagram were deleted on this topic

I ordered a pendant lights that it doesn’t look like the photos. Really low quality. They don’t send any waybill number to return. The cost of the courier as a general public is way more expensive that for companies. It is more expensive to return the pendant lights that the price I actually paid. contacted customer service to use their courier but I didn’t get any help. AVOID THIS COMPANY

In response to your reply: you didn’t know why I want to return my item because you never asked. I just received a form from customer service … in the form I explained the reason I already wrote. You will not receive the form because to return I have to pay 800 AUD for a product cost me 750 and probably real value could be 300 because the quality is soo poor.

You should not advertise world wide. You company is not good enough and your customer service is worst. Your apologies do not resolve anything. You just stole 750 AUD from customer from overseas. And by reading others reviews I’m not the only one.