HyundaiAnmeldelser 

Horrendous service quality, poor customer service and unfair practices in honouring defects covered under warranty. Replaced my car battery with defective battery and requested I pay the cost to tow my car and pay for their labour to review and confirm defective battery which was already assessed by third party retailer confirming their defective product. I would never use Hyundai’s service in Chatswood - high price; poor quality service and parts; and poor response to honouring warranties products. Happy to provide more information to anyone interested in this post.

1. Extremely disappointed with Hyundai Australia’s handling of my steering column issue and overall customer support.
2. My claim for goodwill repair was rejected even though the fault was first identified and partially repaired during the warranty period.
3. The problem has now become significantly worse and raises real safety concerns while driving.
4. It feels like Hyundai refused to approve the repair just to avoid an estimated ~$2000 cost, despite my full service history and responsible ownership.
5. On top of this, the phone interactions with their customer service were rude and unhelpful, which made the experience even worse.
6. I would strongly caution others about relying on Hyundai for post-warranty support, even for clearly pre-existing issues.
I didn't expect this from the international brand.

Suite à une inspection annuelle de mon véhicule acheté chez vous en 2021 j’ai eu la malencontreuse surprise de constater que du liquide graisseux avait été déposé dans le contenant du lave glace …Ce qui m’a occasionné des problèmes et des frais…La personne à qui j’ai parlé était très bête…Appel fait le 15 Juin 2026..Nicole Mayrand

Follow up Service enquiry with Highway Ford Rutherford is pathetic.We will call you back or Text you still waiting.Sale of the car was first class everything after has been a disaster

My Hyundai Tucson experienced a Hybrid monitoring fault 6 weeks ago. I still do not have it back. It took 4 weeks for Hyundai and Norris Auto Group (Hyundai Brendale) to agree it was a warranty. The car is less than 18 months old with 20k+ km on the clock. How could it be anything other than a warranty. All this time I have had to hire a car at my own cost - Hyundai calls this a personal cost and not their problem. Hyundai Brendale call it "not their problem: - apparently loan cars are not for unplanned breakdowns - not sure who is privileged enough. So 6 weeks my car is not fixed and I continue to spend good money on a rental. Appalling service from both Hyundai and their authorised dealers. Not to mention - hybrid monitoring failure is not great quality. Do better people - after all you would not have a business without customers

Bought a second hand 2015 Hyundai i30 with 40500klms on the speedometer in July 2025. April 2026 it started to not engage first gear so I took it to my local Hyundai dealer (Coomera on the Gold Coast).

Their diagnosis, complete transmission failure. Car has traveled approximately 10K kilometers since I purchased it and less than 5K kilometers on average.

Hyundai quote for replacement/repair = $15K! Requested repair be carried out as a show of good will due to low kilometers/use of vehicle. Flatly refused by Hyundai head office.

Original purchase price was $19K, can’t afford another $15K to have it repaired so am looking at getting it delivered to a local wreckers and will be lucky to get $1K.

Beware of Hyundai, they are a shonky buisness and have no concept of customer service or what durability and fair wear and tear means.

Gave the car to my daughter as a celebration of getting her P plate license and 9 months later I’m left with a broken paperweight.

DON’T BUY HYUNDAI!!!!!!!

Disposable cars.
I notified Hyundai at 60000k there was transmission issues, they said it was within tolerances due to their cars being rubbish.
It blew up at 800000.
I take care of my cars and service them on time, rubbish cars.

Very disappointed with Hyundai after purchasing 2 brand new cars. Had a recall and after they removed my baby car seat that I just installed one month prior would not reimburse me. I was without a car seat for 3 weeks and couldn’t attend hospital appointments for my newborn. I was told to cancel my baby bunting appointment as Hyundai had someone trained to install baby seats however when I went to Hyundai they told me they were not able to do it as Hyundai didn’t actually have anyone trained and to make another appointment with baby bunting. I went to baby bunting had the seat installed and went straight to Hyundai with the receipt. It took me 5 months to get reimbursed after many many phone calls and emails. People in customer care have absolutely no idea of what they are doing and really don’t care about the consumer.
When asking to speak to management the customer experience team refused to provide a contact number or name and when I asked if management can call me I was told management were busy.
Very frustrating experience and it makes me think twice about wanting to purchase another car from this company.

Sent 2 x emails to Customer Care and received no reply. Called Customer Care with my complaint and finally received a reply which failed to address several of my concerns. It appears that the Chinese EV market is really squeezing Hyundai to not include basic accessories such as a charging cable or floor mats. They could have handled my complaint very differently rather than driving me to social media to alert others about Hyundai selling their flagship Ionic 9 and starving owners on some basic accessories.

Here is a timeline of my horrific customer care experience
12th February
I contacted Customer Care at Hyundai via email to assist with an issue - No response
26th February
I called Customer Care as I had not heard anything. I was advised by Person 1 that he would contact the Service Team and endeavour to have an answer on the 27th February.
3rd March
I emailed Customer Care again conveying my frustration as no correspondence had been received.
5th March
I called Customer Care again (as I had not had a call back), spoke to a person 2 and she advised me that the agent was in a meeting, and she would get him to call me back either on the 5th or 6th or March. No call back by C.O.B. on the 6th March
6th March
Still no contact from Hyundai Customer Care. I called
10th March
I called Hyundai Customer Care and spoke to person 3 in general enquiries as calls were redirected. Advised my message has passed on to customer care and they would aim to call back within one business day. No Call back
12th March
I called Hyundai Customer Care and spoke with person 4. She investigated it on while I was on the phone. She advised that Person 1 contacted the service centre on the 5th or 6th of March (after my call with the Person 2) and asked them to call me to give me an update. No call from the service centre.
13th March
I received an email from Customer Care (Person 4)
“I wanted to reach out to you as we spoke on the phone yesterday and I advised you that you would receive a call today.
Unfortunately, Person 1 has been unable to reach out to you today and he apologises.
Please be advised he will contact you Monday 15/3/3.” [Intended date 16/03/2026] – No call from Customer Care on the 16th
16th March
I replied to Customer Care of no phone call from the agent as promised (separate emails to both Person 1 and Person 4)
17th March
Person 1 from Customer Care emailed and advised that the part is on back order and no ETA is available.

À fuir si vous cherchez une relation de confiance et un service après-vente honnête. Fidèle cliente (2 véhicules neufs achetés chez eux), je suis outrée par les méthodes de cette concession.
​Un défaut de bouton de température a été signalé dès 2024. À l'époque, on m'affirme à tort que ce n'est pas garanti. Aujourd'hui, alors que la garantie vient d'expirer, la concession nie carrément l'existence de mon signalement initial ! Pourtant, lors d'un appel au standard, un de leurs conseillers m'a lui-même lu l'historique prouvant que j'avais bien déclaré le problème en 2024.
​C'est une gestion malhonnête : on donne une fausse information pour ne pas réparer sous garantie, puis on traite le client de menteur une fois le délai passé. Résultat : véhicule vendu pour ne plus jamais avoir affaire à Hyundai.

My Hyundai i30 didn't want to start today and it looked like a flat battery. I called the Hyundai roadside assistance at 1.39pm and they said that it could take at least 90min for they to get where I was (Fountain Gate mall in Narre Warren). I waited for over 3 hours and calles them after 2 hours to get an update, and they said that the correct ETA was 3 hours and that my call hadn't been even allocated. My last call was at 3 hours and 10min+ to cancell the service as I resolved the issue by myself. At that point, I hadn't got any call from them and I suspect that my request for service was never allocated.

Hyundai Tuscon NLine 3 years young May 2026, 52,000 ks.
Major repairs- crank shaft and catalytic converter, replaced.
Minor repairs- revers camera unit, mobile phone charging unit, replaced.
DC Motors Rickhamoton, not interested when reported car should not be driven. Broke down and had to be towed. Started train of poor service and untruths. Very disappointed. Will never deal with them again.

Bought a 2015 Mazda Cx3 from Melville Hyundai. Daughter noticed a gas smell coming from air con after a month so took it into our local Mazda dealer, air con was fine. I authorised them to do a in-between service as Melville Hyundai had said they had done a service prior to us picking up the vehicle. Local Mazda dealer said brake pads and discs needed doing as they were measuring 2 which is when Mazda recommended brakes be replaced, pretty low to say Melville’s service said 5 and 6. Tyres also came up with significant tread measurement difference. Mazda said brakes should be covered under statutory warranty but Melville Hyundai claimed doesn’t matter the difference and they would not be covering it as 2 is legal. Very disappointing to say Melville Hyundai said it wouldn’t need another service for 12 months. Hate to think what would have happened if my daughter didn’t notice a smell coming from the air con. Needless to say will not be recommending Melville Hyundai to anyone. Not sure why they think it is ok to put people’s lives at risk.

I wouldn’t let my worst enemy buy a Hyundai! We purchased a Tucson in November 2019 from the day we go it I told them the seat belts were broken they said they were fine we had 5 years of servicing and rego checks never did anything about them then we took it to a different location for it’s 2 nd last warranty yearly service they would not pass rego or let us take the car due to the fact that the seat belts were FAULTY so that was fixed then my air conditioning unit stopped working that was mid way through last year they looked at it last week now I’m back in a waiting list to get approval for some electrical work to be covered under warranty to fix the ac but cannot possibly just fix it apparently the part is so expensive they need permission but is it’s under warranty it has to be done what a nightmare buy a Toyota people more expensive less stress in the long run

I bought a brand new Hyundai i30 n line premium 2021 model and all was well until I hit my 5 year warranty and my windscreen washers just suddenly stopped working. It has been over two months of taking it back to the dealer to fix and both times they were not fixed. Now they are telling me I have to pay hundreds to replace it when the entire time I haven't put a drop of water in the tank. I have always left it to the service team to fill it up with what I assume to be proper liquids at each of my car services. Very disappointing and I won't be getting another Hyundai or going back to that service centre again.

Tony dealt quickly and pleasantly with my service details.
The was sooo much better after the service ad well as being cleaned thoroughly inside and out.
Couldn’t ask for better service. Thank you Tony and Hyundai.

Left with a flat tyre on a major highway. Called my Premium Hyundai Road Side assistance as it was not safe to change the tyre ourselves to be told No Hyundai won't cover you it's too DANGEROUS!! TOTALLY DISGUSTING!!!!! We had to brave the fast moving very close traffic and change the tyre ourselves.

I purchased Hyundai in 2023 and in November 2025 the battery died. The roadside assist did a diagnostic on the battery and he said there is a faulty cell in the battery. I had to replace it then and there because it wouldn't hold the charge and I needed to go to work.
Hyundai Australia would not reimburse me. They said I should have had my car towed 40 minutes to the dealership. What a joke and me lose $1000 of work.
I also had friends who liked my new car and were going to buy 2. They were waiting to see what the customer care was like with my battery before they went ahead. Hence to say they ended up buying 2 x Mazda's instead. So for the sake of $365 for a new battery they lost over $100,000 in sales.
I have also done 5 services in 2 years because I drive a lot. They do not care about their customers. I will never buy from them again. Disgraceful.

Kinda regret buying a Hyundai. Hope they step up and widen the service network.