Howdens - Stroud Anmeldelser 57

I wavered between 4 and 5 but went for 5 as our experience overall was of quality service and units. It was easy to meet and review / tweak our kitchen design. It worked well for us as we had a trusted installer, so the limitation around only selling to trade worked fine - and I can see how that works for Howdens. The units are themselves of good quality and easy for trade to install - perhaps a review of the engineers drawings and instructions would help, but overall worked well. I am very happy with the kitchen - we had chilcombe units and a compact laminate worktop - made sure you use someone who knows how to cut and install that. With any changes / swaps / exchanges - that was really easy - they always answer the phone straight away, and next day deliveries. the local nature of each depot is excellent for this type of service.

ex service from start to finish, Evie came to design our kitchen and was excellent and officiant giving great advice and planning, Tudor was great in organising the delivery and making sure everything was there ready to fit. Many thanks to all for a smooth buying experience.

Howdens are certainly a handy addition to have when offering a wide range of products to our clients. Thank you from us @ Decorvm.

Good communication from Evie, and happy with design.
Cupboards good quality and options for different price brackets

I’m deeply disappointed with my recent experience at Howdens Stroud and want to warn others about their apparent use of strategic ambiguity when purchasing.

After securing a price match for an Ikea kitchen, I explicitly asked if integrated soft-close mechanisms were included in the quote, as this matched the Ikea kitchen’s specs. They confirmed in writing that they were.

Three weeks later, when I was ready to pay and arrange delivery for the following week, I double-checked with the assistant about the integrated soft-close feature. They informed me it wasn’t included and would cost an extra £650. Their excuse was that the Ikea kitchen didn’t have integrated soft-close. I clarified that it did. They then claimed the Ikea soft-close wasn’t the superior ‘Blum’ brand. I pointed out that Ikea uses the same Blum soft-close hardware.

Despite repeatedly explaining this and highlighting their written confirmation that soft-close was included, they refused to honor the original quote.

No apology was offered for the significant inconvenience or their failure to stand by their initial commitment.

As a result, I was forced to urgently source a kitchen from another supplier to meet a strict deadline. I plan to file a formal complaint with Howdens, as this conduct falls far below acceptable customer service standards and fails to treat customers fairly. **Be cautious of Howdens’ unreliability as a supplier.**

Very helpful staff & incredible after sales support.

Great service (thanks Jude), top quality units and doors - and organised our granite worktop installation. Very happy with the results!

Always helpful and good knowledgeable staff. Good prices and quality.

I need a kitchen to fit in my uncles old house and Howdens stroud was very helpful and pleasant to deal with. I was not pressured in any way and they taken the time to make sure i was happy with the kitchen i wanted to buy. Plus they delivered it quickly too. I will definitely use them again for any future requirements.

The staff at the Stroud branch were all polite and helpful, the only drawback was they didn't have what I wanted in stock which wasn't a problem for me as it arrived the next day.👍

Kellee helped me design my kitchen, she had some great ideas and understood my needs right away. There were a few complicated sections and she came up with a few options.
During the process she was happy to discuss and change things around freely... I enjoyed working with her and with the other members of the team.
I'm very happy with the kitchen, it works nicely :)
thanks you Kellee and Howdens.
Don't hesitate to try them for your upgrade / change

Phoebe, our Kitchen Sales Designer, has been excellent to work with. Every time I had to make contact to clarify details Phoebe was always available, willing to help and accommodating. Howdens have acted quickly, the whole process from the initial consultation to finalising delivery has been very smooth. The range of choice of products has been extensive and we have been able to design a great quality kitchen that fits within our budget.

We often use Howdens for multiple projects which encompasses many different materials and designs including, kitchens, bedrooms, home offices, flooring etc.
The materials and stock availability at Stroud are good, Chris & Brad are helpful and will do their utmost to assist. We work closely with Kellee, one of the designers who is excellent, creative, and incredibly professional with our clients is something we can rely on. Her technical knowledge and project skills are second to none and her ability to create spaces outside of the box is visionary . We cannot recommend Kellee & Stroud branch highly enough. Thankyou.

My elderly mum has a very small kitchen which needed updating and making more user friendly for her. The kitchen designer visited her home and came up with a design that utilised the space well. She spent time explaining different options and my mum is really pleased with the result.

Alex Griffith helped us design our kitchen last year, he was extremely patient and accommodating with our changes of mind. The kitchen has since been installed and we are extremely happy with it.
Today we popped into Howdens, Stroud and were very pleased to bump into Alex as we have decided on buying a further wall unit.
Once again it was no trouble and he organised it 'on the spot' and discussed dimensions and the light aspect.
We highly recommend Alex as effective and very good kitchen designer.

All at stroud office were helpful and polite. Special thanks to Evie who did all the hard work designs etc. Thanks .

Thoroughly enjoying our new kitchen now that it is in and we found the design process with Kellee at Howden's Stroud branch enjoyable and stress free. Kellee's experience, aye for detail alongside her friendly and professional approach had an awful lot to do with that. Would highly recommend Howdens and Kellee in particular.

Experienced designer - Kellee - who gave great advice. The process went smoothly and we are delighted with the result.

Absolutely love our new kitchen . Howdens designer Kellee was first class ..bags of experience and knew exactly what I was after plus she had lots of ideas of things that I hadn't thought about . Kellee and the company were great to deal with ...nothing complicated . I would highly recommend them and ensure you get Kellee to design your kitchen ! Thank you Kellee and Howdens !

Alex is a great kitchen designer who has been working and supporting me on many projects over the last 3 years. His attention to detail is outstanding, and always helps with last minute changes. I can't recommend him enough. Thank you!