Howdens - East Kilbride Anmeldelser 

Very poor service from Kayleigh designer at Hawbank road East Kilbride.

Kayleigh started out by explaining the training she has as a designer versus staff in B&Q and that I would be able to buy a kitchen from howdens knowing a designer has designed it. Which would have been great if Kayleigh had any ounce of attention to detail. Kayleigh failed to include appliances in the quote she provide verbally, despite us having a full conversation about which dishwasher and which washing machine I would prefer: this resulted in my kitchen being delivered without these items, this then caused a delay in fitting the kitchen and then imagine my shock when I was told I had to pay for these items as they weren’t included in the cost I had paid, even though i had a meet with Kayleigh before purchasing to confirm everything I picked including the dishwasher and washing machine. Kayleigh took no responsibility of her mistake and when I requested to speak to the store manager they also took no responsibility in Kayleigh l’s mistake and they hid behind the fact that the trade person is their customer and not me the person who directly paid for the products.

I don’t recommend anyone to use East Kilbride Howdens as their designers are incompetent, lack detail and vision and take no responsibility for their failures. Kayleigh failed to hear my requests for my small kitchen which resulted in me having a gap between my fridge and the wall, thankfully my trades company were more than competent and fixed her design faults.

Having work done to the house is stressful and you rely on people who have the knowledge and experience (is it is their day job), I should never have put trust in Kayleigh as a designer, she clearly has only been taught the system you use for design and actually has no design knowledge.

Howdens only care about passing the buck to someone else, they don’t take responsibility and essentially don’t care.

A tip for you Kayleigh don’t down talk another organisations when you made the same mistakes you said they would make.

Really happy with our new kitchen and utility room. The quality of products and service we receive from Howdens College Milton were excellent.

I made quite a few changes to my design and Sean made everything easy, nothing was a problem.

I would definitely reccomend.

We recently purchased a kitchen from Sean at the College Milton branch. From the first home visit, during the design consultation and through to delivery and beyond he has been helpful, patient and always responds quickly to queries and has gone out of his way to help us get the finish we wanted. We are delighted with the quality of the kitchen and the price we paid.
Thank you Sean for your excellent customer service!

Sean was a great help in planning our new kitchen. We had went to other companies but Sean was extremely professional and efficient compared to others. The kitchen was booked and with no problems and now we are happy with the finished article.

Would love to say a massive thank you to Kayleigh at Howdens, College Milton, East Kilbride and would like to express our sheer delight with the way she professionally handled my wife & I to deliver our dream kitchen.
Kayleigh was extremely patient, kind & friendly throughout the entire process. Her steady guidance ensured we got exactly what we wanted from our kitchen to turn it from a house to a home. Kayleigh offered fantastic insight, along with innovative ideas & suggestions & really took her time with us to ensure we got exactly what we wanted.
She worked tirelessly to ensure our kitchen was actually better than we had hoped.

Thank you Kayleigh, you have been wonderful with us & cannot rate you highly enough. We have told all our friends of our magical experience, in your capable hands.

We are delighted with the net design outcome & is an easy 10/10 for both Kayleigh & Howdens at East Kilbride (College Milton)

I dealt with Nicola at Howdens and I have absolutely no complaints. She worked in conjunction with the guy who was fitting my kitchen (Sam from Deluxe Joinery & Deisgn - who is also brilliant, Google him for 5* reviews) to get everything sorted the way I wanted it. Nicola put together mock ups of how my kitchen would look and it all lived up to my expectations. You can tell it's a successful operation as it runs very smoothly. Once everything is agreed, the kitchen fitter dealt directly with Howdens and I didn't need to do any more other than wait for it to get done.

My advice to people who are looking to have a kitchen refitted would be take your time. It's not going to happen overnight. But if you work with the right people, it will get done the way you want it. I first dealt with Nicola at the start of October 23 and the job was completed last Monday (26/02/24) although that was down to the availability of the kitchen fitter. I am very happy with the way things worked out and am happy with the part Nicola / Howdens played in that.

Thank you Nicola!

Really happy with my new kitchen and the excellent & professional service I received from Sean at Howdens (East Kilbride Depot) From the designing of my kitchen to the after care I received on completion was first class.
Would definitely recommend to anyone looking for a new kitchen.
Thanks again

Just had a new kitchen installed by Howdens East Kilbride. Top class service and products from start to finish. Can’t think of a single fault. We dealt exclusively with Sean and he was superb. I don’t plan to change my kitchen again for a long time but, if I was to, I would use Howdens again without a doubt.

Great help from Sean at the East Kilbride depot when designing my kitchen. Really pleased with it and the build quality of all the units and components is second to none.

Recently bought our first kitchen from Howdens (East Kilbride Depot) and couldn’t be happier with the service we received! It has been a flawless process so far, I really can’t wait to see what it looks like in person! Both Kayleigh and Sean have been so helpful - couldn’t have asked for better. Thank you!

Always a quick, helpful & reliable service from Nicola & her team (East Kilbride Branch). I would recommend to anyone looking for kitchens or associated products.

Howdens did not honour the (match any like for like kitchen) price that I got from wren kitchens, very disappointed as I’ve used the company for years , however the kitchen was delivered without any damages or missing parts, and is good quality as always,,,

Amazing staff always happy to help and very knowledgeable about there products, will definitely be using them from now on. Eric

Excellent customer service from a great team.By far the best branch I have dealt with
Nicola and team keep it up

Excellent customer service as usual from the team at East Kilbride!

Shannon from East Kilbride Howdens was very helpful and she is very good at her job. She did an excellent plan for our kitchen and when some of the doors had marks on them she changed them. She was very friendly and efficient and made the whole process simple. Excellent service from Shannon.

I have just recently ordered my new kitchen with Shannon at your College Milton branch.
I am over the moon with the service I have received. Shannon understood what I was trying to achieve from the beginning and nothing was too much trouble when I wanted to compare different ideas etc.
From design to order, the process has been so easy and I cannot wait to have the kitchen installed. Fantastic customer service from start to finish. Thank you!

I phoned to enquire stock of white internal doors and was told both East Kilbride stores had the 9 doors I needed in stock between them. Phoned later to add hinges etc to order. Sent someone to pick them all up that day and order was ready and waiting for us. No hassle and no need to return any faulty doors. Great service throughout.