I've been a customer for many years and the service has been fantastic. Depending who is serving me some take an interest in a purchase I'd be making and talk about the band/film. If a product I'm loo... Vis mer
Selskapet har svart
Beliggenhet
Bytt filialUnit 1, 18 - 20 St Mary's Square, SA1 5HR Swansea, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ordered online to be collected in store. Although the order was ready to be collected within a few days, the pickup took longef than expected. I waited approximately 15 minutes to be served as there... Vis mer
Selskapet har svart
It is always a pleasure to shop in store or on-line, but do prefer in store as the help and information is there always and easy to get. I always get good customer care, thanks to everyone who works... Vis mer
Selskapet har svart
Always helpful staff. Great range in store and you can order if they don't stock the item you want. It's great that there is still somewhere you can browse in store. There is still a demand for physic... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om hmv (UK) - Swansea
Skrevet av virksomheten
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet av virksomheten
- home of entertainment since 1921
Kontaktopplysninger
Unit 1, 18 - 20 St Mary's Square, SA1 5HR, Swansea, Storbritannia
4,8
Enestående
294 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
First class - Swansea store
Awesome store and the staff show great support, experience and knowledge. Top store and staff
15. oktober 2024
Svar fra hmv (UK) - Swansea
Hi Carl
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Svar fra hmv (UK) - Swansea
Hi Richard,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Went in to store to order a t-shirt for…
Went in to store to order a t-shirt for my daughters birthday. Service was excellent but your online is online is not up to scratch...
The item come in the rong size. Had to come back to refund it and order the right size.
Meanwhile the first order took seven day's and second took four days. With all the goings-on my daughter went away not having the present she asked for...
I will not be ordering anything else from HMV again....
Thank you to all the staff in Swansea store for all their help.
26. september 2024
Svar fra hmv (UK) - Swansea
Hi,
Thank you for your feedback, we really appreciate this to help us improve going forward.
We are sorry for any disappointment as a result of the wrong size being delivered to you, we are glad to hear this was rectified and staff were able to assist you with a resolution.
A store is only as good as the people…super Swansea store
A store is only as good as the people in it and the staff in the Swansea store are very friendly and helpful.
29. september 2024
Svar fra hmv (UK) - Swansea
Hello Elizabeth
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Good value and service
27. september 2024
Svar fra hmv (UK) - Swansea
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent Service from ordering on line to pick up at store
Excellent, curious service from.orfering on line to collection at store
12. september 2024
Svar fra hmv (UK) - Swansea
Hello Ronald
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Ewen at the Swansea branch gave…
Ewen at the Swansea branch gave excellent customer service at the till point ordering what I needed..Has first class in his efficiency to me. Thankyou Survey number 54-822-5
6. september 2024
Svar fra hmv (UK) - Swansea
Hello Lorna
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Svar fra hmv (UK) - Swansea
Hi Theresa
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Best headphones I've had
Happy with service and once in shop bought more expensive headphone which turned out the best I've had skullcandy crusher anc 2
31. august 2024
Svar fra hmv (UK) - Swansea
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Ordered DVD in store
Ordered DVD in store - the assistant was very helpful and friendly but delivery took longer than expected😕 I was told 2-5 days and I had an email after 2 days to advise item had been dispatched but it took 7 days for the DVD to arrive in store. We were disappointed with the length of time it took - my son was quite upset as he wanted it to take away with him.
This review is about your delivery process and timings and is not a reflection on the Staff at your Swansea branch are 1st class.
30. august 2024
Svar fra hmv (UK) - Swansea
Hello
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Excellent service
I called in to HMV Swansea to ask about a specific bluray disc called "Rattle of a Simple Man."
Sam took me straight to it and I picked up two discs from the same label for £15.
Excellent service.
23. august 2024
Svar fra hmv (UK) - Swansea
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Having travelling to two HMV stores I…
Having travelling to two HMV stores I was looking for two exclusives products that were only available at HMV. I could have purchased them online but since I was on holiday at the time I thought and I was hoping they'd be in store to purchase.
So I spoke to a member of staff and they told me I can order them online through the store.
They were very friendly and helpful and the product I wanted arrived a few days I arrived home.
24. august 2024
Svar fra hmv (UK) - Swansea
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar fra hmv (UK) - Swansea
Hi Gary
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar fra hmv (UK) - Swansea
Hi Natalie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy access and great service in store…
Easy access and great service in store by Tom. My vinyls are exactly what I was hoping for!
8. juli 2024
Svar fra hmv (UK) - Swansea
Hi Mr Morris
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Having really helpful staff
Having really helpful staff, by telling me it would be cheaper if I brought the box set, instead of the two dvd separately. Thanks
6. juli 2024
Svar fra hmv (UK) - Swansea
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Helpful staff.easy communication and…
Helpful staff.easy communication and prompt service. Order arrived as informed
9. juli 2024
Svar fra hmv (UK) - Swansea
Hello Richard
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very helpful staff
21. juni 2024
Svar fra hmv (UK) - Swansea
Hello Ashley
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very helpfull staff
Very helpfull staff, what they didn't have in store, they ordered for me, delivered straight to my address
29. mai 2024
Svar fra hmv (UK) - Swansea
Hi Gary
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent Service…
As Billie Eilish vinyl had not arrived the assistant advised me to order it. Picking up tomorrow. Very well organised.
25. mai 2024
Svar fra hmv (UK) - Swansea
Hi Alan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.