I visited the shop in Portsmouth. The young man who served me was extremely helpful and after he was not able to locate what I was looking for, ordered it for me. The delivery was quick.
Selskapet har svart
Beliggenhet
Bytt filial244-248 Commercial Road, UNIT 2, PO1 1HH Portsmouth, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
8Came in to commercial road portsmouth store to browse and look for a specific dvd. Wasn't especially busy but the security guard was actively following me closely around the store within 2 meters a... Vis mer
Selskapet har svart
Super easy and super quick online ordering and collection in store. My item arrived really quickly and there was no fee to collect. Very happy. Will remember to use HMV in the future and not just t... Vis mer
Selskapet har svart
Fab service once again Portsmouth HMV team. Placed my order with you in store and was notified by email to pick up and all good when I collected.
Selskapet har svart
Informasjon om virksomheten
Om hmv (UK) - Portsmouth
Skrevet av virksomheten
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet av virksomheten
- home of entertainment since 1921
Kontaktopplysninger
244-248 Commercial Road, UNIT 2, PO1 1HH, Portsmouth, Storbritannia
4,6
Enestående
285 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I visited the shop in Portsmouth
I visited the shop in Portsmouth. The young man who served me was extremely helpful and after he was not able to locate what I was looking for, ordered it for me. The delivery was quick.
15. august 2026
Svar fra hmv (UK) - Portsmouth
Hi Ann
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Fantastic DVDs at brilliant prices
Fantastic DVDs at brilliant prices! Excellent delivery too
20. august 2026
Svar fra hmv (UK) - Portsmouth
Hi Vikki
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Svar fra hmv (UK) - Portsmouth
Hi Eliot
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Portsmouth good service but uncomfortable treatment from security
8Came in to commercial road portsmouth store to browse and look for a specific dvd. Wasn't especially busy but the security guard was actively following me closely around the store within 2 meters at all times and never spoke to me. I had a rucksack on and I appreciate they watch everyone but I felt uncomfortable and didn't browse for anything else once I found my dvd. Him saying hello to me to know I've been seen and watching from the front would have been enough
Happily when I got to tills, the lady serving was very pleasant and polite, even offering additional purchases which I politely declined. Great service from the team but security could do with cooling off, not everybody is a thief and while I appreciate they have a job to do, you don't want to put off genuine customers like myself.
13. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra hmv (UK) - Portsmouth
Hello Gary
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are pleased to hear that our team provided this to you in line with our expectations, however, we're sorry to hear you had a disappointing experience with a security member on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Fab service once again Portsmouth HMV…
Fab service once again Portsmouth HMV team.
Placed my order with you in store and was notified by email to pick up and all good when I collected.
3. august 2026
Svar fra hmv (UK) - Portsmouth
Hello Jackie
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Good variety of stock in store…
Good variety of stock in store .friendly and knowledgeable staff.
4. august 2026
Svar fra hmv (UK) - Portsmouth
Hi Tim
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Hmv fail - long queues & 'de-motivated' staff
Here's a copy of my letter to hmv (re a visit to Portsmouth) & a subsequent request for a (let's face it) measly £20 goodwill payment to compensate for a miserable retail experience. Added emphasis included...
--------------
Dear Sirs
That's interesting. Your comments are acknowledged. Regarding your claim that you are 'unable' to offer a goodwill payment prompts further 'feedback'.
Considering how much I have spent in hmv since probably the early 80s across the UK, and how many times a trip to hmv has been sadly punctuated by missing items, long queues, indifferent staff, impolite staff, price anomalies and general disappointing retail experiences (which weren't pursued) it's just additionally disappointing that hmv don't 'want' to make a goodwill payment. Here, the word 'unable' is not applied accurately. Hmv are 'choosing' not to make a goodwill payment and making that choice despite the obvious PR implications.
I was impressed with the conversation with your colleague (who called me) to discuss this issue. You no doubt will share this particular assessment?
However, I'm not impressed with this frankly parsimonious response from a large retailer who seems to make standard UK retail mistakes: not enough tills, unchanging stock and often surly sales staff. I shall share this overall experience with my friends and family. They probably won't be impressed either.
--------
Think on ... Caveat emptor
Ps They generic reply to this is exactly the same as the previous one. Speaks volumes about their attitude
28. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra hmv (UK) - Portsmouth
Hello,
Thanks for taking the time to leave us a review, we are sorry to hear you’ve had a disappointing experience and that, on this occasion, we are unable to offer a gesture of goodwill; apologies for any disappointment caused as a result of this.
Thanks for bringing this to our attention, we really appreciate your feedback, which will be forwarded to the relevant department for review.
helpful and great service
25. juli 2026
Svar fra hmv (UK) - Portsmouth
Hello Alison
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Super easy and super quick online…
Super easy and super quick online ordering and collection in store. My item arrived really quickly and there was no fee to collect. Very happy. Will remember to use HMV in the future and not just the bigger sites!
11. juli 2026
Svar fra hmv (UK) - Portsmouth
Hello Hannah
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great purchase took a bit longer to…
Great purchase took a bit longer to arrive than normal but good experience.
14. juli 2026
Svar fra hmv (UK) - Portsmouth
Hi sue,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
Svar fra hmv (UK) - Portsmouth
Hi NEIL
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
👏👏😁😁
Staff really knowledgeable and helpful buy all music in store as I like to bimble and check out latest products
5. juli 2026
Svar fra hmv (UK) - Portsmouth
Hi Madge
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Svar fra hmv (UK) - Portsmouth
Hi Alida
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Pleasant staff and good service.
28. juni 2026
Svar fra hmv (UK) - Portsmouth
Hi MR
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The staff at hmv Portsmouth are…
The staff at hmv Portsmouth are fantastic and so helpful and friendly.
18. juni 2026
Svar fra hmv (UK) - Portsmouth
Hi Mark
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Portsmouth store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Ordered in store in Portsmouth
Ordered in store in Portsmouth, staff were very helpful and I received my blu ray very quickly through the post
22. juni 2026
Svar fra hmv (UK) - Portsmouth
Hi Christopher,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Lovely helpful service and speedy…
Lovely helpful service and speedy delivery. Helps so much as i do not deal on the internet and kind helpful service matters so much
24. juni 2026
Svar fra hmv (UK) - Portsmouth
Hello Christine,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The staff knew exactly what i wanted
14. juni 2026
Svar fra hmv (UK) - Portsmouth
Hi Rowland
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great store
Great store, friendly staff. My one slight quibble, your website has shown this store as having items in stock, when I went to the shop to purchase them there was no sign of them. Ended up buying them online, but would much prefer to have bought them from a physical shop.
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra hmv (UK) - Portsmouth
Hi Jeff
Thanks so much for leaving us a 5 star review - we’re over the moon! Please be advised, we do have a Ring & Reserve service you can call to check stock and reserve items they can be contacted on 03333 230 667.
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar fra hmv (UK) - Portsmouth
Hi Samantha
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.