New BD not available in store on release day. Paul took my order and within a few days I was emailed to collect. Excellent service
Selskapet har svart
Beliggenhet
Bytt filial11/13 Russel Way, Metrocentre, NE11 9YZ Gateshead, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Glad to see the Arrow Blu Ray on the shelf at a reduced price and received prompt and polite sales service.
Selskapet har svart
HMV continue to be one of the last high street retailers for physical media. I regularly go to pick up something every month now because they have what I'm looking for and at a competitive price. The... Vis mer
Selskapet har svart
On-line purchase, click & collect. Easy use of website, store locator. E-mailed when dispatched, e-mailed again once at store. No issues on pick up, polite,friendly staff, e-mailed receipt. Trouble fr... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om hmv (UK) - Gateshead
Skrevet av virksomheten
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet av virksomheten
- home of entertainment since 1921
Kontaktopplysninger
11/13 Russel Way, Metrocentre, NE11 9YZ, Gateshead, Storbritannia
4,8
Enestående
279 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra hmv (UK) - Gateshead
Hi Eunice
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service
I love receiving updates, on new albums,films and tech. Always keep me informed on postage. Packaging is pristine and secure
29. juni 2024
Svar fra hmv (UK) - Gateshead
Hi Aileen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The delivery was terrible
The delivery was terrible. Was told two days and it didn’t arrive until eight days after purchase. Not sure if it was hmv or the Royal Mail but was very dissatisfied with the lengthy delivery time
23. juni 2024
Svar fra hmv (UK) - Gateshead
Hello,
Thank you for your feedback.
Your order was dispatched on 16/06/24 and delivered on 22/06/24 as per our standard delivery option which is 2-5 working days.
We do hope you enjoy your purchase.
Friendly assistant at till.
20. juni 2024
Svar fra hmv (UK) - Gateshead
Hi Linda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fantastic staff and great advice
Ease of purchase, great price and fantastic discount. Having exclusive offers that suited my taste.
28. mai 2024
Svar fra hmv (UK) - Gateshead
Hi Alan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar fra hmv (UK) - Gateshead
Hi Joanne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I walked into my local HMV just to look…
I walked into my local HMV just to look and what caught my eye were 2 Hank Williams CDs that I did not have saw a member of staff and she looked up the info about a third album that was not in stock and within 3 days a message caame through that it was ready for collection (that was quick)pleased to bits. I have not given them a spin up to nowbut will enjoy them when I get around tho them.
27. mai 2024
Svar fra hmv (UK) - Gateshead
Hi Mr Poyzer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Perfect.
Everything came perfectly packaged and easily accessible. Delivery was amazing , would recommend to others .
27. mai 2024
Svar fra hmv (UK) - Gateshead
Hi Taylor
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Click & Collect
I ordered this item (cd wallet) on click and collect but it was not available for collection soon enough - not on the same day or the day after. Therefore no longer needed as it was intended as travel storage for the 16th May. Notification email attached after flight departure.
If not in stock then site should state that.
22. mai 2024
Svar fra hmv (UK) - Gateshead
Hi Heather
Thank you for taking the time to leave us a review. Please be advised, Click & Collect orders are dispatched from our warehouse and sent to the store, usual delivery time is 2-5 working days. We can see you order was delivered two days after the order was placed. We do have a Ring & Reserve service who can check stock located in stores, they can be reached on 03333 230 667.
Kind regards.
Good service didn't have size in stock…
Good service didn't have size in stock so ordered one online and my purchase arrived quick.
19. mai 2024
Svar fra hmv (UK) - Gateshead
Hi Alison
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Svar fra hmv (UK) - Gateshead
Hi Michelle
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Not happy with customer service
Firstly I would have given 5 stars for the lady who served me when placing my order in store but when I popped into the store to see if my order had arrived the guy wasn't nice at all. I asked him if he could check to see if my order was in and he said abruptly NO, if I hadn't had an email to say it was in store then it wont be, so I asked him if he could just have a look for me he said point blank NO, I was shocked by this attitude as the lady previously was wonderful, so very disappointed and I still have not received my order as yet.
11. mai 2024
Svar fra hmv (UK) - Gateshead
Hello Sharon
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
I love HMV
I love HMV, what a fantastic service they still provide, being able to have such a huge variety of physical media at your fingertips with reasonable prices in 2024 is astounding.
One of the few high street stores left where you can walk in and get that rare blu-ray/dvd/cd and it’s yours forever.
The staff are very friendly, knowledgeable and the service they provide is excellent.
Thank you so much!
30. april 2024
Svar fra hmv (UK) - Gateshead
Hi Gav
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Extremely helpful in-store colleague…
Extremely helpful in-store colleague (Ellen?) when items not in stock and ordered them for me. Received within a few days of ordering (home delivery)
3. mai 2024
Svar fra hmv (UK) - Gateshead
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Choice
Choice, ease of ordering and prompt delivery.
One slight nick would be the lack of interpersonal skills of the assistant in store where I picked up the delivery, he wasn’t offhand but wasn’t overtly friendly either.
2. mai 2024
Svar fra hmv (UK) - Gateshead
Hi Customer
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to do better next time ;-)
Have a great day!
Very helpful staff at the store in the…
Very helpful staff at the store in the metro centre. Delivered on time on the release date.
25. april 2024
Svar fra hmv (UK) - Gateshead
Hi Ann
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I was kept up to date
I was kept up to date, on my order being despatched, and being ready for collection.
17. april 2024
Svar fra hmv (UK) - Gateshead
Hi Brian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
DVD pre ordered arrived when stated…pre order for Dave from HMV
DVD pre ordered arrived when stated great service would use hmv pre order option again
16. april 2024
Svar fra hmv (UK) - Gateshead
Hi Karen
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Svar fra hmv (UK) - Gateshead
Hi Mr Clark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar fra hmv (UK) - Gateshead
Hi Myra
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.